Manchester Mills, Part of Guest Worldwide, a Sysco Company’s Post

📢Calling all Senior Living Executives if you haven't registered for this amazing event or would like more information - message me here today or email at jenny.sisson@cpmgevents.com. What is SeniorLivingPoint? Innovating the planning, design, construction, engineering, and facilities management of senior living communities and It’s the industry’s most productive (and unique) Event, why?  *No tradeshow floor - It’s an intimate setting of 7-10 peers in boardroom presentations with our strategically aligned suppliers. With your input, we’ll customize an event schedule where you’ll: 🤝 Meet and learn from suppliers, all of whom match your needs and interests. 👥🤝Spend 10+ hours networking with your Peers. 🤝💼Private One-on-One meetings with the suppliers of your choice 🍻♫🐎 Networking, each evening we’ll host dinners and activities to bring the whole SeniorLivingPoint audience together. ⛳🚴 Have fun golf or Austin in a nutshell bike tour with peers and suppliers to kick off the event. #SeniorLivingPoint #Seniorlivingexecutives #Seniorlivinginnovations #networking #forgingrelationships #privateoneononemeetings #supplierboardroompresentations

A sad state of affairs! This is always an overlooked area in all hospitality venues I stay at......... Whenever I am travelling I obviously always checkout the bathroom amenities. This incredible hotel in London had all the bells and whistles. The food was fantastic, the bedrooms were clean and well appointed. Even the dogs were welcome and the members facilities were all available to everyone staying. However, as you can see these were what we had on offer in the gents toilets. A sad looking mismatched #gilchristandsoames soap and lotion. It is so important to make sure these are not only replaced and clean but that they convey the quality that you are giving in all areas. We can do so much better and its not about cost, its about the finer details. In every establishment that I go to that have it spot on, you simply do not know you are being marketed too. A very clever and subtle technique. Here are few consequences if you get it right! 1. Humans mirror behaviour so guest spends more money because they align with what is given to them. 2. Free marketing. Guests will tell everyone through digital media if expectations are exceeded. 3. Rinse and repeat in all areas means more bookings and repeat stays and visits. 4. Positive reviews. Most people do not provide reviews but if there were unexpected value given this will improve review take up by 150% #guestamenities #bathroomamenities #hoteliers #hotel #bathroom #luxury #sustainable

#Week1 The memorable guest experiences is one of the important aspects for the hospitality industry. This proves the performance and the quality of services of hotels or restaurants. The following are the few ways for creating a memorable guest experience: 1) Creating a warming and welcoming atmosphere: For making a memorable guest experience, creating a warming and welcoming atmosphere is one of the steps. These can be done by arranging thoughtful decor, cozy seating areas and pleasant lighting. Astonish and gratify them with caring gestures, like welcome notes, personalized gifts and etc. These are the services which the guests recall for a long time. For example: Ritz Carlton Hotel is now worldwide known as the top hotel for the hospitality it provides. They are the one who 100% cares about the guest comfort. The guests whoever visit the hotel remain happy and are eager in visiting to that hotel again and again. 2) Offer local experiences: For the hotel businesses location is everything. In today's time the visitors want to travel to new places and experience unique cultural and natural aspects. Millennial customers are the best example. They look for locally sourced food and drink and locally made beer and wine. Sara Harrel #HOTL752 #TheArtofHospitality #HospitalityIndustry

Sometimes it's all it takes….. A quick cup of coffee for the guest who is the only one up at 6:00 am in the hotel lobby ☕️ An extra glass of champagne for the couple who are celebrating their anniversary 🥂 An extra pair of hands when a Mother is juggling her kids and luggage 🙏🏾 Hospitality is as simple as making people know someone cares. It's always the little things that can make someone's day 😌 #hospitality #hotel #travel #hotels #restaurant #interiordesign #tourism #hospitalityindustry #food #design #hotellife #luxury #vacation #hotelier #hotelmanagement #hospitalitymanagement #hoteldesign #travelgram #architecture #hospitalitydesign #holiday #chef #restaurants #luxuryhotel #business #hotelroom #events #bar #instagood

I'm staying in the Premier Inn this week as I have all-important business meetings in London, promoting accessibility, spreading the All Things Dotty love, and raising our profile. So The Premier Inn. One thing that strikes me as a blind person myself, is that the whole hotel is not accessible in the slightest. • There are no Braille signs on the bedroom doors. • There are no Braille menus available, in the rooms or in the bar area where we had to eat last night. • There are no Braille signs in the lift, or around the lift to tell you how to call it. • There are no Braille or large print welcome packs or safety packs, which means that if I'd been on my own, I wouldn't know who to call for help in case of an evacuation ETC. • And most importantly, there are no Braille signs around the fire alarms. No safety information, location information, or menus have been transcribed into accessible formats at any of the Premier Inn hotels, and this needs to change. So a question for everybody working in the hospitality sector. Do you have Braille menus? Do you have Braille signage? And if you have a hotel, do you have Braille room numbers? If not, why not? These things are all very important in keeping everybody safe and comfortable — and if I were here on my own, I wouldn't know who to call if I needed help finding the breakfast room ETC. #accessibility, #Braille, #hotels, #PremierInn, #Hospitality

We would appreciate your participation by answering the question below. What qualities and traits do you look for when buying hotel sheets? Comment below and share your professional opinion! . . . #hotelsheets #hotelbedding #bedsheets #bedding #hoteltextiles #hospitality #HotelLinens #hotelsupplies #dzeetextiles #dzeeusa

We would appreciate your participation by answering the question below. What qualities and traits do you look for when buying hotel sheets? Comment below and share your professional opinion! . . . #hotelsheets #hotelbedding #bedsheets #bedding #hoteltextiles #hospitality #HotelLinens #hotelsupplies #dzeetextiles #dzeeusa

The "Wait-and-Break" Blunder...Is Your Hotel Guilty? The Old way vs The Savvy way of Hotel Furniture... Old way...Wait till it breaks. Savvy way...Regular rejuvenation. Old way...Replace on a whim. Savvy way...Restore with a purpose. Old way...Underestimate guest attention to detail. Savvy way...Know that every detail counts. It's not just furniture...it's your hotel's handshake. #hotelmanagement #hotelsandmotels #hotelfurniture #hotelrenovation #hospitalityindustry #hotelindustry #daretorepair #jointherevolution #restorationrevolution

Thank you Robin Craigen for sharing your experience. Hoteliers, how would your hotel have handled this? Do you empower them to find ways to say "yes" whenever possible? This post provides a teachable moment for your next staff meeting, so consider posing the question for discussion. Here are a few solutions that seem obvious, and perhaps they will have others: - Borrow a chair from an unoccupied room and mark it "out of order." (Robin was only staying 2 nights.) If the hotel was sold out... - Offer to bring up a chair from a meeting room. If those were all needed, (seems unlikely)... - Pull a chair from a restaurant. If you don't have a restaurant or it cannot spare a chair... - Borrow a chair from the waiting room of an admin/operations office? One more thought... with more people working remotely than ever, and with the majority of guest rooms offering only one chair, I'm pretty sure this is not an unusual request, so how about just having a few extra chairs in storage? Omni Nashville Hotel

5️⃣ major silos where your hotel should have an optimal technology presence. Book a discovery call to learn how we can help: https://loom.ly/bIC9HyM #TRAVHOTECH #HotelManagement #Hoteliers #Hospitality