Mansour Shah’s Post

Understanding Ground Handling Operations When a commercial aircraft lands or takes off, there are complex processes happening both in the air and on the ground to keep flights running on schedule. One important behind-the-scenes player is the ground handling agency. Ground handling agencies provide a range of essential services that support flight operations at airports worldwide. This includes check-in, baggage handling, aircraft loading/unloading, servicing (catering, refueling, etc.), aircraft marshalling, and more. Efficient ground support is crucial for getting passengers to their destinations smoothly and on time. #thirdpartymanagement #procurement #operationalexcellence #customerservice #passengerexperience #ontimeperformance #flightdelays #baggagehandling Airlines typically outsource ground operations to dedicated ground handling companies rather than managing all aspects internally. This allows airlines to focus on their core competencies while tapping expert agencies familiar with local airport procedures. To ensure high service standards, airlines create formal Service Level Agreements or SLAs with their ground handling partners. The SLA defines expectations for key performance areas like turnaround times, minimum staffing, equipment availability and maintenance, communication protocols, and other operation metrics. Penalties are also outlined in the SLA if the agreed standards are not met. Regular audits check compliance. Financial incentives reward top performance. Proper SLA management helps deliver seamless airport experiences for travelers regardless of location. #groundhandling #aviationoperations #airportoperations #aviationlogistics #aviationindustry #airlinetrends Clear SLAs are important to maintain accountability across the different stakeholders involved in aircraft turnarounds - from baggage handlers to refueling crews to airport authorities. Strong partnerships based on transparency and continuous improvement are key to keeping the complex global air transportation system running smoothly. #airlinetechnology #airlinemanagement #aviationpartnerships #airportpartnerships #servicelevelagreements #contractmanagement

Understanding Ground Handling Operations When a commercial aircraft lands or takes off, there are complex processes happening both in the air and on the ground to keep flights running on schedule. One important behind-the-scenes player is the ground handling agency. Ground handling agencies provide a range of essential services that support flight operations at airports worldwide. This includes check-in, baggage handling, aircraft loading/unloading, servicing (catering, refueling, etc.), aircraft marshalling, and more. Efficient ground support is crucial for getting passengers to their destinations smoothly and on time. #thirdpartymanagement #procurement #operationalexcellence #customerservice #passengerexperience #ontimeperformance #flightdelays #baggagehandling Airlines typically outsource ground operations to dedicated ground handling companies rather than managing all aspects internally. This allows airlines to focus on their core competencies while tapping expert agencies familiar with local airport procedures. To ensure high service standards, airlines create formal Service Level Agreements or SLAs with their ground handling partners. The SLA defines expectations for key performance areas like turnaround times, minimum staffing, equipment availability and maintenance, communication protocols, and other operation metrics. Penalties are also outlined in the SLA if the agreed standards are not met. Regular audits check compliance. Financial incentives reward top performance. Proper SLA management helps deliver seamless airport experiences for travelers regardless of location. #groundhandling #aviationoperations #airportoperations #aviationlogistics #aviationindustry #airlinetrends Clear SLAs are important to maintain accountability across the different stakeholders involved in aircraft turnarounds - from baggage handlers to refueling crews to airport authorities. Strong partnerships based on transparency and continuous improvement are key to keeping the complex global air transportation system running smoothly. #airlinetechnology #airlinemanagement #aviationpartnerships #airportpartnerships #servicelevelagreements #contractmanagement

EAC has developed a sophisticated airport throughput model from gate to exit using proven airline industry thinking. Airports are typically impacted by multiple agencies (Customs, Immigration, Agriculture, handlign agents, other) operating within the terminals, and all the parts need to be planned and choreographed well in advance of day of arrival. Most resourcing requires staff shift rosters to be agreed and published between 4 weeks to 8 weeks in advance. EAC's experienced team have utilized their years of expertise to forecast demand from airline schedules and apply this to the customer experience for both arrivals and departures. Who wants to fly 12-17 hours and wait 60-120 minutes getting through arrival processing queues and formalities? No one. this issue is worldwide and damages operator brands, onward flight connections, propensity to spend at retail outlets (revenue damage), and worse, a country's tourism reputation for airports to be avoided where possible.

Ground handling services at airports can vary based on several factors, including airport size, geographical location, airline requirements, and regulatory obligations. Designated managers play a vital role in promoting these services to the required standard by designing customized service packages, ensuring quality assurance, training staff, and driving continuous improvement. By adapting to specific circumstances and meeting the diverse needs of airlines and passengers, ground handling services contribute significantly to the overall efficiency and passenger experience at airports.

Airline station managers are the unsung heroes of the travel industry. They bear significant responsibility for ensuring flights depart and arrive on time, seamless baggage transfers, and customer issues are resolved. Their role is critical to the success of airline companies, yet they often don't get the recognition they deserve. Delivering consistent operational excellence requires meticulous coordination across multiple functions and partners. The airline invested in innovative technology and data analytics to give stations unprecedented visibility into flight schedules, equipment, weather, and more. This enables proactive rerouting of bags and propping of aircraft when delays threaten—often invisible to passengers but critical for maintaining schedule integrity. Our focus is on anticipating challenges and continuously enhancing the travel experience. Foster close working relationships with airport authorities, fueling companies, and ground handlers. Through collaborative problem-solving, stations have overcome infrastructure constraints and turned potential delays into on-time departures. Of course, operational excellence requires an engaged station team that cares deeply about customer service. Promote a culture where employees provide feedback that affects decisions, so policies support airport operations. In return, employees feel fulfilled and proud of their work. Investments made in station infrastructure, technology, processes, and people are yielding tangible results. On-time performance is at an all-time high, while customer commendations continue to increase. It's a testament to the dedication and resourcefulness of our station management teams, who deserve recognition for safely and reliably connecting passengers to their destinations every day. #AirlineOperations #AirlineManagement #AirportManagement #OperationalExcellence #CustomerExperience #AircraftOperations #AirlineTechnology #EmployeeEngagement #FrontlineManagement

Pakistan Airports Ground Handling Services Currently, numerous airlines outsource the majority of their ground handling services, which encompass a wide range of services provided to facilitate the ground repositioning of aircraft, as well as preparation for both customer service and ramp services delivery. General aviation flights typically depend on an airport's Fixed Base Operator (FBO) for their ground handling needs. You can rely on us to deliver thorough ground handling services across all airports in Pakistan, including the largest airport in Pakistan, as well as international airports in Pakistan. How many airports are there in Pakistan? These ground handling services may be provided by the airline or ground handler, or by third-party contractors. At our main base, we handle all ground handling functions, except for refueling and catering, which may be subcontracted if it is deemed cost-effective. At out-stations with fewer company flights, more services will be subcontracted, and the number of company-employed personnel may be minimal, potentially reduced to limited engineering cover or a single part-time company representative. Currently, numerous airlines outsource the majority of their ground handling services. General aviation flights typically depend on an airport's Fixed Base Operator (FBO) for their ground handling needs. You can rely on us to deliver thorough ground handling services across all airports in Pakistan. How many airports are there in Pakistan ? https://lnkd.in/dCm7mdN3

Flight delayed? Now, you can deboard and exit through departure gates as per new guidelines!! As per the latest development, the Bureau of Civil Aviation Security (BCAS), the aviation security watchdog, has issued new guidelines to address extended flight delays. As per the latest directive, which came into effect since March 30, comes in response to the increasing incidents of flight delays and congestion at airports, which often lead to passengers being stranded inside aircraft for prolonged periods after boarding. If reports are to go by, the fresh guidelines will help such passengers in distress. Referring to this, BCAS Director General Zulfiquar Hasan stated that these guidelines aim to reduce disembark through the departure gate of the airport in cases of prolonged delays or emergencies after boarding. Hasan clarified that airport operators are responsible for arranging the necessary infrastructure, including screening facilities, to implement these guidelines. The decision to allow passengers to deboard will be made jointly by airlines and relevant security agencies. Previously, Hasan had mentioned BCAS's efforts to address unwelcome congestion at airports by setting optimal standards and deploying tools to mitigate the issue. Reports further add that additionally, BCAS plans to introduce smart security lanes to enhance the passenger experience. Hasan also noted that full-body scanners are expected to become operational at Bangalore airport this month, with plans for gradual deployment at airports with annual passenger traffic exceeding 5 million. In February, BCAS directed seven scheduled airlines to ensure prompt delivery of baggage upon aircraft landing, addressing complaints of delayed baggage retrieval by passengers. Hasan further stressed that these guidelines aim to minimise inconvenience for passengers, allowing them to exit through the departure gate in cases of prolonged delays or emergencies after boarding. Airport operators are tasked with providing the necessary infrastructure, while airlines and security agencies will jointly decide on passenger disembarkation.

Understanding Passenger Services and Ground Handling ✈️ Passenger services and ground handling are the unsung heroes of aviation. Here's a glimpse into their vital roles: Passenger Services: Before takeoff, it's all about passenger comfort and safety. From check-in to boarding, these services ensure a seamless journey. Remember to review safety guidelines and have your travel documents ready. [1] Ground Handling: On the ground, ground handlers take charge. They use specialized equipment and vehicles to service and move aircraft. From baggage handling to aircraft towing, their work keeps operations running smoothly. [3] Safety First: Safety is non-negotiable in aviation. Passenger and cargo safety are top priorities at all stages of travel. Implementing security protocols and verification processes ensures a secure journey. [6] Customer Experience: Keeping the workspace clean and organized is key when interacting with passengers. A clutter-free workspace enhances the customer experience and professionalism. Avoid eating or drinking in front of customers to maintain a pristine environment. [2] Tips for Passengers: Travelers can also contribute to a smooth journey. Checking in online and printing your boarding pass ahead of time can help expedite the boarding process. Remember, a little preparation goes a long way. [4] Let's appreciate the dedication of those behind the scenes, ensuring safe and comfortable flights for all. #Aviation #PassengerServices #GroundHandling #TravelTips #SafetyFirst #CustomerExperience #AviationIndustry #BehindTheScenes #AviationHeroes #AviationSafety #AviationLogistics #AirTravel

Exploring Aviation Essentials with Refined Steele: What is Ground Handling? 🛩️ 📜 Ground Handling: Ensuring Seamless Airport Operations Ground handling is more than just a service; it's a vital component of airport operations that ensures the smooth and efficient handling of aircraft while they are on the ground. From baggage handling to aircraft refueling, ground handling encompasses a wide range of essential tasks and services that contribute to the overall efficiency and safety of air travel. 🌐 Why is Ground Handling Important? Imagine an airport as a bustling hub of activity, with aircraft arriving and departing around the clock. Ground handling services play a crucial role in facilitating the timely turnaround of flights, ensuring that aircraft are serviced, loaded, and prepared for departure without delays. By providing seamless coordination and support, ground handling teams help airlines and airports maintain high levels of operational performance and passenger satisfaction. 🔍 Refined Steele: Your Partner in Airport Excellence At Refined Steele, we understand the importance of ground handling in maintaining the efficiency and reliability of airport operations. Our dedicated team is committed to providing top-notch ground handling services, from baggage handling to aircraft servicing, with a focus on safety, quality, and efficiency. With Refined Steele as your trusted partner, you can rely on us to ensure that your aircraft operations run smoothly and seamlessly, every step of the way. So, if you're a private jet owner, trust Refined Steele to handle your ground handling needs with professionalism and expertise. With us by your side, you can rest assured that your aircraft will be managed with the highest standards of care and attention, allowing you to enjoy a seamless and worry-free ownership experience. ✈️ Fly with efficiency, fly with Refined Steele! ✈️ #GroundHandling #AirportOperations #EfficientTurnaround #AirportServices #RefinedSteeleExcellence #AviationSupport #FlightSafety #AirportEfficiency

Creative Solution at a Leading Airport The airport administration had been inundated with passenger complaints about long baggage wait times after landing. After a thorough analysis, they discovered an interesting fact: passengers took only 1 minute to move from the plane to the baggage claim due to optimized routing, but then had to wait for about 8 minutes for their luggage. Hiring additional staff was an option, but calculations showed it would only reduce the waiting time by 1 minute. Instead, the airport administration decided on a creative solution – they altered the passenger routes, extending the walk to 7 minutes and reducing the baggage wait time to just 1 minute. This case underscores how creative thinking can solve complex challenges without significant financial investments. #creativesolutions #solutions #problemsolving #airport