Marble Brewery’s Post

💰 💸 Let's talk tipping! 💰 💸 I have been in the industry for 20+ years and I am still confused. 😩 When hosting events at hotels, how do you decide WHO to tip and HOW MUCH? From banquet staff to front desk teams, everyone plays a role in event success. Here are our guidelines for The Beyond Collection Summits: 🛎️ CSM (Client Services Manager): $250+ 🎤 AV Team: $100 (if exceptional) 🛌 Housekeeping: $30 per person 🚗 Valet: $20 per car 🧳 Bellman: $20 or $5 per piece of luggage 🍮 Outstanding Others: $20–$50 each 📽️ Watch the video and drop your tipping strategies in the comments! 👇 Do you follow a set structure or base it on service levels? Let’s start the conversation. #EventPlanning #HospitalityTips #MeetingPlanners #EventSuccess #TippingEtiquette #PlannerLife

Going the extra mile for guests never gets old! What's one recent change you've implemented to truly WOW your guests? Let's hear your stories! #RelianceHospitality #guestexperience #hospitalitymanagement #hospitalityindustry #hotelmanagement #hotelier

How independent restaurants (R) think Vs how hotel F&B think (Part 1.) ❓There is a spillage on the floor R: “Hey guys lets get a mop and clean it up” H: “Call housekeeping” 
 ❓The wall needs painting R: “Hey guys, someone grab the paint and paintbrush” H: “Call Engineering” 
 ❓The restaurant is quiet tonight R: “Hey guys, someone grab some food and do sampling at the door” H: “Call Marketing” 
 ❓We have a big table in tonight and they haven’t sent a pre-order R: “Let’s call the guest and see what the issue is, but don’t worry” H: “Call Events” Being able to juggle lots of balls isn’t easy But restauranteurs do it everyday So next time you want to pick up that phone Think like a restauranteur Because thinking differently Can help you grow differently And doing it the way its always been done Ownership is a powerful thing! Who’s with me? 🙋🏼♂️ Agree with me? ♻️ Repost & Share Like what you see, hit the 🔔 in my profile #innovation #success #future #hospitality #hotelsa

Today, I control and update room inventories and banquet hall bookings. Why? Because people are lazy. All managers or reservations staffs want to take off on Sunday? Close out room bookings on weekends at 70% so that the weekends are not that busy. You think the GM who himself who is not here on weekends will know? Make sure there are not many functions on a single day by having a policy that there need to be a minimum 6 hours gap between each function for set up and turn over? Yes, it happens more often than you think. Don't assume every hotel GM or head of departments give their all to ensure the company makes a decent profit. Many are there for the easy money ride. And there are many who talk a lot, very few who actually do it.

In the hospitality industry, the front desk serves as the heart of guest interactions, setting the tone for the entire stay. A warm welcome, efficient service, and genuine attentiveness can transform a simple check-in into a memorable experience. By prioritizing personalized service and anticipating guest needs, front desk professionals play a pivotal role in fostering guest satisfaction and loyalty. What strategies have you found effective in enhancing front desk operations? Let's share how to elevate our collective guest service standards.

Once it happened with me few years back at different property: After implementing innovative ideas and approach, the hotel sales surged by an impressive 500%. GM: "Ah, I see. Well, upon closer inspection, it does seem like a rather innovative idea. Well done 👏👏." I as a F&B Manager: "Thank you, sir. I thought it could add a unique touch." GM: "Absolutely, we should explore this further and see how it aligns with our overall vision. Let's schedule a meeting to discuss its feasibility & potential benefits." Me: "Certainly, I'll gather all the details & prepare a proposal for your review." GM: "Great. It's important we ensure all changes complement our service standards & enhance our guests' satisfaction." Me: "I agree, sir. I'll keep you updated on our progress." GM: "Thank you for bringing this to my attention, and for your proactive approach in exploring new ideas." Me: "My pleasure, sir. I appreciate your support." As a GM maintaining professionalism & avoid using derogatory terms or making hasty judgments. Instead, acknowledge the suggestion positively & redirect the conversation towards constructive evaluation & planning. This approach fosters a culture of collaboration & encourages team members to contribute ideas without fear of criticism, thereby promoting a politically astute environment in the hotel. I've gained valuable insights from his approach to handling situations. Each team member brings a unique perspective, and when the best ideas are recognized, it fosters team spirit and innovation. Support from superiors in implementing these ideas is truly invaluable and contributes significantly to one's professional journey and achievements. Lawrence Sagayaraj Gunapal Ponnusamy Dr. Aurobinda Babu , MD, DPH #AlbertRaja

Hospitality is a faculty of human sciences that covers the scope of practices and theories regarding knowledge relating to the management of hotels and events in addition to new types of inns. Being closely linked with the faculty of tourismology. What are the main functions of the hotel industry? The main areas of a hotel are: Reception, Room Service, Restaurant, Kitchen, Laundry, Maintenance, Security, Entertainment and Administration. Each of these areas has its own functions.

Hotel F&B! Room Service is easy revenue! But many fail in execution.....why?! Because it's an afterthought, and thought as amenity! Consider the following: Concept first. Deliverables next. Execution follows. Try it out first before making the menu and service live! Less is more! 1. Quality. 2. Consistency. 3. Experience. Who says it has to be 24hrs? #hotelfb #notamenity

Maintaining the tidiness of your own bedroom is quite different from the professional expertise required to uphold the cleanliness and visual appeal of a high-end guestroom. https://buff.ly/3r7M2OD #HotelHousekeeping #HospitalityTraining #CareerInHospitality #HousekeepingSkills #HotelManagement #CareerDevelopment #ProfessionalTraining #HospitalityJobs #WorkInHotels #HousekeepingCertification

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