Director of Taproom Operations The Director of Taproom Operations is responsible for working with us to bring to life Marble’s vision of creating the best hospitality experience in Albuquerque. The ideal person is passionate about hospitality and serving people, creative, evolving, forward-thinking, accountable, disciplined, and committed to building and training teams and creating operations, that deliver quality, consistent, and uniquely personal customer experiences. The ideal person will also bring with them the requisite leadership experience, education, and desire necessary to lead change, as we begin the labor of love of evolving our taproom operations. If hospitality is your artform and service is your calling, then this might be a good fit. Key Role Responsibilities Operational Leadership Lead the day-to-day operations of multiple taproom locations, ensuring consistency in quality and service standards. Develop and implement operational procedures and best practices across all taprooms, ensuring efficiency, safety, and compliance. Create and track key performance indicators (KPIs) including sales, inventory levels, labor costs, and customer satisfaction metrics, and ensure alignment with staff. Lead, train, and mentor taproom managers and staff to bring the vision to life. Create and deliver against taproom budgets and forecasts. Collaborate with Marketing to create and execute taproom focused events and promotions that bring the vision to life. Collaborate with Production on forecasting and on-going inventory management. Collaborate with Sales to ensure highest quality taproom experience for all key distributor and retail partners. Staff Management and Development Lead hiring, training, and development of taproom staff to ensure consistent, quality, next-level service, product knowledge, and articulation and embodiment of company values and vision. Develop and implement staff training programs on proper serving protocols, inventory and waste management, etc. Work with leadership to create and foster a culture of integrity, quality, accountability, and empowerment to act and lead. Inventory & Supply Chain Management
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