Marcin Nazaruk’s Post

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Make Invisible Visible. Apply Learning from Normal Work in Practice.

These are the questions we explored with the European senior leadership team of the Prysmian Group (world-leading cable solutions). No one works in a vacuum—not front-line workers who depend on many other people and not senior leaders who co-depend on the alignment between different support functions. Together, we delved into the understanding that operational risk is not a product of a single function, but a co-creation of various corporate functions. For instance, I shared examples from other industries, where sales and purchasing, seemingly unrelated to safety, play an important but often invisible role in risk management: customer lead times affect the planning and may create time constraints leading to adaptations, or the purchasing cost strategy for spare parts may impact the quality of parts, which may fail unexpectedly releasing energy and resulting in an injury. Learning from normal work is not limited to learning from front-line workers but also helps us learn about the challenges we face in different functions and departments. Once we start learning from each other, we can optimise the flow of information and resource allocation, which in turn will impact the reduction of risk related to safety, quality, and operational efficiency (direct and indirect costs). Anna Dynak thank you for the invitation and this wonderful opportunity to join the team. Emmanuelle Marshall

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Tom McDaniel

Human Performance and Safety II

4mo

Marcin, we performed a loss study inclusive of safety, quality, efficiency, customer satisfaction, and profitability. We found that more than half of our losses are created in the back office. It’s been years since we did this study and I suspect that the knowledge you have brought forth would most likely increase that percentage. Are we setting up workers for success or are we expecting them to succeed regardless of the hazards, risks, and error-likely situations? I believe your work opens up the possibilities of finding all this. Your work can make the difference between making an organization successful or not.

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