Should Emergency Departments Offer Virtual Consultations? The Emergency Department (ED) plays a crucial role in providing urgent medical care, yet many patients with less critical needs often endure long wait times in crowded waiting rooms. From our experience, implementing virtual consultations in the ED has proven to: - Reduce wait times for less urgent cases (Cat 4 & 5), thereby freeing up resources to prioritize more critical patients (Cat 1, 2, 3). - Enhance and improve patient experience. However, challenges such as accurate triage, technology access disparities, and the limitations of virtual physical examinations underscore the importance of a collaborative team effort for successful implementation. Moving forward, perhaps we should: - Conduct more pilot programs to test virtual consultations in select EDs, assessing their effectiveness, and identifying the best Model of Care. - Introducing technology solutions like telehealth pods in waiting rooms for patients lacking personal devices or needing a private, clean, and soundproof space for a confidential consultation. - Adopting a hybrid approach that offers a virtual consultation option alongside traditional care to create a more patient-centered experience. What are your thoughts on this approach? Would you consider utilizing a virtual consultation in the Emergency Department? #Telehealth #EmergencyMedicine #Healthcare #PatientExperience #Emergencycare #Virtualcare #Virtual #Winteriscoming Megan Dowdell #healthcareinnovation #technology #innovation
Out of box thinking maybe - why is the government not providing more resources to community care clinicians familiar in urgent care as resources to GPs and NPs roving to community care locations? Consumers would also be more likely to seek care in their own environment should the appropriate levels of care can be provided consistently working with chronic health teams to monitor potentials for health decline regularly. It is disappointing to hear from an emergency medicine point a scenario that could have been prevented with good health monitoring and education. It is not the fault of the professionals they are too task saturated at this point to provide this education effectively within their workloads.
many of them should never get to the ED, we need to ask why they are getting there... Virtual Care has a place and time... is the ED that right place and time once there? Sometimes if they need a specialist care service that isn't readily available but could be accessed remotely the answer is yes! we need to deliver care and not have these hospitals with restricted services.... Many already offer VC to some of their patients...
Makes sense!
Specialist General Practitioner, Practice Founder, Educator, thought provoker
3mo1 more suggestion for "moving forward" - offer increased / ongoing secured funding to existing models (such as the Victorian Virtual Emergency Department) that is already operating in this space and generating significant / palpable / measurable positive outcomes. 💪