Mark McSorley’s Post

What can we do to save resources? One unnecessary thing, in my personal opinion, is the daily, complete cleaning of my hotel room. During my stay at the Hyatt Regency Malta , I am able to indicate with one click how often I would like my room to be cleaned. I don't know the exact numbers, but I'm sure it would have a big impact if more hotels made cleaning a choice. Fresh towels and other amenities are available at all times. 🙂 Team "DailyCleaning or Team "SaveRessources"? #sustainability #hotel #Hotellerie #Event #eventplanner #thinkdifferently

Over the years at the Owen River Lodge we got staff training down to a bloody good approach. Every person there knows the drill – it’s the Owen River Lodge way, no messing about. The moral? Train your team for consistency. Right down to what they say in reply to a guest at the dining table. Don't settle for a vague “that's alright” – expect a proper “you're welcome” or “my pleasure”. It might sound small, but it's these nuances in service that define you. Are your staff clear on what they’re supposed to do each day? They bloody well should be. If not, it's time to tighten up those processes and get everyone singing from the same hymn sheet. #luxuryaccommodation #hotel #hospitality #deliveringdaydreams #consultant #luxurylodge #newzealand #tourismnz www.FelixBorenstein.co.nz I’m Felix Borenstein, a straight-talking luxury accommodation professional with proven strategies to improve your business. Be better. Get more bookings. Increase your profit margin.

🛏️ Should small hotels tuck in duvets? Small hotels usually do not provide turndown service. And I get hot easily. 😂 I sometimes struggled to pull out the duvet to get myself inside the bed and have the air circulate so it's not too hot. Kudos to the housekeepers who did a great job tucking the duvet fit and neat. Making sure the bed looks like a piece of art. But I prefer the functionality of flipping the duvet around over the aesthetics. What about you? How do you like your duvet setup? Follow Chieh-Chi Huang 📈 for more hotel-related content. #hotel #management #bed

Your towels are just as important as your bed linens. The heavier the towel, the more it costs—not just to buy, but also to process. Heavier towels absorb more water, take longer to dry, and ultimately increase costs. Curious to learn more? Visit us at the Independent Hotel Show Miami in Miami Beach on September 18 at 12 PM. We're sharing tips on elevating guest experiences while optimizing housekeeping budgets. Barbara Alberto #HotelTips #WholeSaleBathTowels #BulkBathTowels #hotels #hotellife #hotelmanagement #hospitalitymanagement #linen #towels #hoteltowels

Ever wonder what hotels were like before our time? Today we see hotels as a convenient getaway that typically has multiple amenities, such as gyms, pools, etc. Before, travelers in the Roman Empire could only expect comfortable beds, hot baths, and even fine dining options. Check out this awesome article that dives deep into the history of hotels. 🏨

What if it’s a ‘catfish’? No worries, on MegaBliss, you get exactly what you see! Start planning your next journey in the new year with MegaBliss.  #megabliss #hotels #booking #nomore #catfish #realdealonly #journeys #realitycheck

All motel guests' have individual needs. When managing a motel, our guests (at least 30 people plus at a minimum per night) mostly stay in proximity to each other. This can at times be challenging so here are 5 handy tips: 1. Chat with your guests on arrival and ascertain the reason for their stay 2. Have ‘live’ motel policies including nonnegotiable ‘we sell sleep’ or ‘noise block out times’ 3. Discuss the acoustics of your motel to allay any noise issues if applicable 4. Be alert and troubleshoot before any issues escalate 5. Ensure to answer all guest reviews – the good and the bad….so no matter what future guests know we care #motel #motels #hotels #hotel #hotelcareers #guestexperience #guestrelations #guestreviews #guestexperience #expectations #expectationmanagement #guest #care

Breaking News? Hotels get bedbugs? 😳 Oh yes also water is wet & the sky is blue. How about a few articles about HOW hotels get bedbugs? #freedom #bigorangecan #allnatural #prevention #hdsupply #mayfairknows #acehardware #hotels #hospitality #multifamily #lasvegas #housekeeping #k9inspections #IPM #luggageinbathtub #practicesafesleep

Designed for use with all standard washing machine models, the Less MicroFibre Filter prevents up to 98 percent of microplastics released during a laundry cycle from escaping into wastewater when used four times a week. @samsungnz @seacleaners 🔗 https://lnkd.in/gzKikK2v #hotelier #hoteliers #hotels #hospitalitysector #hotelindustry #news #hotelnews #hospitalitynews #hospitalityindustry #hotelsector #hotel #linkinbio #travel #hospitality #hotelmagazine