Mark McSorley’s Post

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General Manager, Quinta do Lago | High-End Hospitality Innovator | Advocating for Client Experience | Transformational Leader

Pet peeves. Luxury hospitality is about getting things spot on- but at times, this isn't always the case (unless you're at Quinta Do Lago 😉). I was curious to know what the average customer's pet peeves are within the realm of luxury hospitality so I did some searching and delved into reasons why customers leave bad reviews within the industry. Unsurprisingly in first place and also my own pet peeve was poor room cleanliness. Second place is one-ply toilet paper 🧻 and third is unexpected fees. What's your hotel pet peeve? 🤔 #PetPeeves #Reviews #Hotel #Luxury

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Brendan O'Neill

I help mid-career tech professionals become impactful leaders and build long-term career success | Coach (PCC) | Facilitator | Change Agent

4mo

Light switches. Trying to dim the lights so I can relax and read feels like launching a spacecraft.

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