Marko Popović’s Post

Get insights from our CX Trends survey, and immerse yourself in a thoughtful conversation among industry experts as they share experiences and discuss strategic recommendations on GenAI. Register here: http://spr.ly/6044VHcTk?

Get insights from our CX Trends survey, and immerse yourself in a thoughtful conversation among industry experts as they share experiences and discuss strategic recommendations on GenAI. Register here: http://spr.ly/6044p7lg6?

Get insights from our CX Trends survey, and immerse yourself in a thoughtful conversation among industry experts as they share experiences and discuss strategic recommendations on GenAI. Register here: http://spr.ly/6048pfcm4?

LIVE CX GenAI Webinar this afternoon: Get insights from our CX Trends survey, and immerse yourself in a thoughtful conversation among industry experts as they share experiences and discuss strategic recommendations on GenAI. Register here: http://spr.ly/6044VSzO0?

As conversations around integrated sales, marketing, and support grow, it also becomes crucial to relook at the CX tech stack that can bring unification across the three functions. Having a unified CX tech strategy can help enterprises break silos, create 360-degree customer view, and create more meaningful experiences. Join me along with Anubhav Das in our upcoming webinar, as we discuss how leveraging unified platforms and innovative technologies can help businesses scale, increase agility, and create seamless, personalized customer journeys. https://okt.to/u8b0pG We will also discuss key buyer pain points, the CX tech vendor landscape, enterprise approaches to unifying CX, pricing strategies for sourcing CX tech, the impact of generative AI in improving CX, and future CX technology trends to watch for.

As you help CX leaders navigate an evolving tech and trends landscape, helping them understand the right balance of AI-assisted DYI interactions vs. do-it-together guided collaboration with actual people will be an important topic. In CX Today, our CEO Thomas Martin shares his tips on the top trends that are likely to shape 2024 that can help you with these conversations: https://lnkd.in/er9EpVSi #GuidedCX #CustomerExperience #HumanExperience

Transformation of the CX Program with Gen-AI

CX quality is at an all-time low, according to #Forrester's 2024 US Customer Experience Index. 📉 Join #BWG, #ServiceNow, #Five9, and #BT for an exclusive webinar on how to transform CX during this challenging period. Hear from experts Steve Blood, James Bates, and Richard Atherton as they explore: ✅ CX market trends ✅ AI's role in meeting customer expectations ✅ Integrated solutions for business transformation Don't miss out on insights to elevate your CX strategy! Register now. #CX #AI PartnerPowered

CX quality is at an all-time low, according to #Forrester's 2024 US Customer Experience Index. 📉 Join #BWG, #ServiceNow, #Five9, and #BT for an exclusive webinar on how to transform CX during this challenging period. Hear from experts Steve Blood, James Bates, and Richard Atherton as they explore: ✅ CX market trends ✅ AI's role in meeting customer expectations ✅ Integrated solutions for business transformation Don't miss out on insights to elevate your CX strategy! Register now. #CX #AI PartnerPowered