Markus Rentsch’s Post

⚡𝐖𝐚𝐧𝐭 𝐓𝐨 𝐆𝐞𝐭 𝐀𝐡𝐞𝐚𝐝 𝐈𝐧 𝐓𝐡𝐞 𝐂𝐒 𝐆𝐚𝐦𝐞⚡ It's tough at the moment, but here are a few things I would focus on: 1️⃣ Ensure the foundations are laid, and everyone in your GTM and C-level is aligned. You must first show the intent that CS will add value by contributing to your organisation's revenue growth. 2️⃣ Talk to your customers (VoC) and create an organisational culture where everyone, not just CS, is aligned with their needs. This is not just about customer feedback but rather elevating your ICP's requirements internally and weeding out those who do not align. It is tough but necessary! 3️⃣ Take your CS people on the journey of what it means to be revenue-focused in CS. Coach, mentor, and guide them, as it is not just "selling." It is about ensuring your customers receive so much value that they want to renew and grow. It's about where to focus, what to focus on, qualification and scale! All three are not easy but are as valuable as gold when it comes to CS taking its place in any business right now as everyone is pivoting to profitable, efficient growth (PEG) 💪 #customersuccess #operationalexcellence #revenuegrowth #gtmstrategy #leadership #changemanagement #scale #voc #peg

In business, every customer is on a journey—a journey that we, as leaders, must understand and nurture. For a long time, our focus was on the city’s top leaders—those who are already at the highest step of the value ladder. But I’ve come to realize that we’ve unintentionally overlooked the smaller customers, those at the beginning of their journey. This is something we’ve been reflecting on lately, thanks to my mentor’s guidance. Customer growth is a process. It’s not just about focusing on the top tier but ensuring that even those starting small are given the right support and attention. They might be on step 1 today, but with the right value and relationship-building, they’ll make their way to step 4—where our key channel partners stand. Our strategy now revolves around creating a clear path for every customer, from the moment they engage with us, helping them grow with us, step by step. What’s your approach to nurturing small customers and watching them evolve over time? #BusinessStrategy #CustomerJourney #ValueLadder #GrowthMindset #Mentorship #ChannelPartners

🚨 Are ineffective 1:1s dragging down your team’s performance? 🚨 If your 1:1s aren’t structured or focused, you could be missing critical opportunities to address churn risks, align customer goals, and empower your CSMs to succeed. ❌ Inefficient meetings = lost revenue, churned customers, and underperforming teams. ✅ Optimizing your 1:1s can drive measurable improvements in customer success, retention, and CSM performance. Don’t fall behind—check out this guide to supercharge your 1:1s and lead your team to success 👇 #CustomerSuccess #Leadership #1on1Meetings #PerformanceManagement #GrowthStrategy

Data reveals 3 Critical Best Practices of Effective SMB Sales Leaders. Get the details on our blog ► https://buff.ly/48M3uwG • An ongoing emphasis on internal sales management training and coaching. • A commitment to collaborative engagement with the marketing department in their organization. • A focus on continual development and updating/renewal of ideal client profiles. Sandler Minneapolis by NorthStar Performance Partners #salesleader #learning #salestraining Sandler

What would happen if your fellow executives and your board understood the value of Customer Success? What could you do? What could you achieve together? That is one of the questions I've asked some leaders in a survey. I'm using the survey so I know what to include in a course that I'm putting the finishing touches on... 🪑 I've been working on a course that will help CS Leaders get a seat at the executive table. 🚨 Spoiler alert: They don't care about all the details of your CS Program. They expect you to know that. That is table stakes. 🗝️ The key is HOW you translate WHAT you've accomplished into the 𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐨𝐟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬. If you want to learn more about it, comment below or DM me. I would ❤️ to add your insights to my survey! 🔗 Link to survey is in the comments ➿ Stay in the loop! Follow JanYoungCX for updates #leadershipdevelopment #customersuccessleadership #executiveleadership

Data reveals 3 Critical Best Practices of Effective SMB Sales Leaders. Get the details on our blog ► https://buff.ly/48M3uwG • An ongoing emphasis on internal sales management training and coaching. • A commitment to collaborative engagement with the marketing department in their organization. • A focus on continual development and updating/renewal of ideal client profiles. #salesleader #learning #salestraining

Data reveals 3 Critical Best Practices of Effective SMB Sales Leaders. Get the details on our blog ► https://buff.ly/48M3uwG • An ongoing emphasis on internal sales management training and coaching. • A commitment to collaborative engagement with the marketing department in their organization. • A focus on continual development and updating/renewal of ideal client profiles. #salesleader #learning #salestraining

Customer Success folks, are you new to a leadership role? To be honest, I think it can be pretty overwhelming! There is so much to look after, so much to plan and so much to execute. 😨 What should be your plan of action when you've just entered a new CS leadership role? Join me in my latest webinar as I host my dear friend Raman Bindra (CS Director Recruiterflow) who will be discussing 👇 💎 What should be your first steps and critical actions you need to take as a CS leader 💎 What are the key tasks that must be at the top of your agenda? 💎 Why it is crucial to understand your team, your processes and your product itself, and 💎 How to move beyond quick wins and focus on actions that will foster long-term customer satisfaction and growth
 The webinar is happening on 6th June, just 2 days to go!! Register here if you're interested https://lnkd.in/ge4DwvRg #Webinar #CustomerSuccess #Leader

The CS Leadership Lunch with Alexandra Drottler was a success! 😍 Did you miss it? No worries, here are the big take aways: 💡 Measure value correctly when setting up health scores. It should be based on the value your product provides. Hint: Number of logins is not always the best way to measure. 😄 💡 Customer centricity needs to be a priority throughout the whole organisation. Not just CS. 💡 CS should help Sales out more with identifying the best ICP. 💡 There is no one-size-fits-all with customers. Some want many meetings, some want to skip meetings completely. Adjust accordingly. A big thank you to everyone that showed up! 💙 Gatherings like these are invaluable. Keep a lookout for similar events in the future! #customersuccess #cx #retention #customerjourney #customercentricity

📢 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐢𝐬 𝐭𝐡𝐞 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐄𝐧𝐠𝐢𝐧𝐞 of your company. So, I'm excited to announce that I'm teaching 𝐆𝐓𝐌 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 how to "𝐁𝐮𝐢𝐥𝐝 𝐘𝐨𝐮𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐏𝐥𝐚𝐲𝐛𝐨𝐨𝐤". Retention isn't just important for your quarterly numbers. 🗝️ Retention is the key to your future growth. If you're struggling with churn or if you want to kick the tires on your program-- Transform how you approach Retention with my new 4 week Pavilion University course. This course is tailored for GTM leaders with a stake in Post-Sales Success-- which is to say EVERY GTM Leader. By the end of week 4, you will be equipped with the tools to proactively manage and tune up your Customer Retention. 🔍 We'll start with assessing your current Retention rates, evaluate your business model strategies and team structure, and identify key factors to project your revenue. 📆 "𝐁𝐮𝐢𝐥𝐝 𝐘𝐨𝐮𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐏𝐥𝐚𝐲𝐛𝐨𝐨𝐤" starts on 𝐌𝐚𝐲 8𝐭𝐡 𝐚𝐭 1𝐩𝐦 𝐄𝐓 and is included in Pavilion membership. Visit their website and click on 𝐏𝐚𝐯𝐢𝐥𝐢𝐨𝐧 𝐔𝐧𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲 to enroll today! JanYoungCX #leadershipdevelopment #saasgrowth