Mars United Commerce’s Post

Salesforce talked to 2,500 shoppers and 1,125 retail industry experts around the world to find out how the retail industry is changing to meet shoppers’ evolving expectations. Check out the blog post with key retail trends from Michelle Grant here: https://lnkd.in/gWFZ2dr7

Read my latest on the long-term trends impacting the retail industry and how retailers must prepare for them. I cover the following: • Retailers are meeting shoppers at the edge • Stores are becoming differentiating experiences • Retailers dive deep into customer data for intelligent insight • Customer service drives shopper loyalty • Loyalty program data fuels increased engagement Link to the blog post in the comments. #ecommerce #retail

📰 News: 📰 🌟 Are Retailers Really Hitting the Mark on Customer Expectations in the Digital Age? 🌟 Hey there, retail enthusiasts! Let's talk about how our favorite stores are stepping up their game in today's digital-first shopping landscape. Incisiv and Talkdesk have dropped some eye-opening data in their latest 2024 Retail Customer Experience -CX- Index, and it’s packed with insights! Retailers are hustling hard to meet our demands for hyper-personalization, lightning-fast service, and convenience. But are they nailing it? Here are some juicy tidbits: - 🔍 Only 34% of retailers personalize a third of the shopper's journey. Yikes! - 🤖 AI-powered virtual assistant use has skyrocketed—from 38% in 2022 to a whopping 59% in 2024. - 📈 Personalized recommendations by support agents have jumped over 80%, from 27% to 49%. It's clear that while retailers are making strides, there's still a long road ahead. The home furnishings sector is leading the way, with a retail CX maturity rate 1.4 times higher than other segments. What do you think? Are retailers meeting YOUR expectations? Drop a comment below and let’s chat! And don’t forget to follow Bernier Group for more insights and updates on digital transformation in retail. 🚀 #Hospitality #Ecommerce #Retail #Commerce #Manufacturing #Logistics #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ https://lnkd.in/enCuy7ZJ

Walmart's Adaptive Retail Report 2024 is a good summary of changing trends of customers behavior, expectations and what Retailers must do to adapt. The latest research from Walmart and Morning Consults shows that consumers have high expectations for how technology will improve their shopping experiences in the future. Retailers that use technology to provide consumers with more personalized shopping journeys that seamlessly integrate into their lifestyles are the ones who will win in this Adaptive Retail era. While this year's report provides a variety of insights, this study is a snapshot of Adaptive Retail as it stands today, capturing a single point in time. Customer preferences are ever changing. As consumers evolve, so must our strategies. #ecommerce #ecommercebusiness #supplychain #supplychainmanagement #logistics #tech #Al #data

Retailers - have you registered for IMRG Delivery Connect Virtual 2024? 🕧 - https://lnkd.in/eUYqkMNn In just one week, IMRG will be hosting Delivery Connect Virtual - designed to help retailers stay abreast of the latest trends and developments in online delivery, ultimately enhancing customer satisfaction and drive business growth. Participants can anticipate data-driven insights, strategic direction, and ample opportunities for networking, here’s your key takeaways:   🛍️ Gain insights into shoppers' evolving expectations regarding delivery   📦 Discover the latest trends and opportunities in the delivery landscape   🔍 Dive into analysis of 300 retail sites revealing un-seen delivery insight   🌟 Improve customer satisfaction at every crucial stage of the journey   🔄 Discover alternative delivery options to improve customer experience You don't want to miss this! Register now 👇 #DeliveryInnovation #CustomerSatisfaction #retailers #customerjourney #ecommerceevent #upskill #virtualevents

In the retail world, the growth of e-commerce and new sales channels has brought both convenience for consumers and operational complexities for retailers. Retailers are now managing a myriad of technologies across their operations, from the supply chain to the shop floor. Efficiently integrating these technologies is crucial to avoid issues like slow updates or human errors in data handling. A connected, real-time technology stack is key for effective management and for delivering seamless shopping experiences. This integrated approach not only improves efficiency and decision-making but also enhances the customer experience, driving loyalty and long-term success. #Retail #Technology #CustomerExperience https://lnkd.in/eqf_M3Ci

Driving Revenue Growth in Retail. "Hey retailers!  Ever dreamed of unlocking untapped revenue potential in your store? Annie Intelligent Instore Shopping Assistant is your key to driving revenue growth like never before.  Imagine every customer interaction leading to a potential sale, with personalized recommendations and upselling opportunities at every turn. Ready to take your revenue to new heights?"   In today's competitive retail landscape, driving revenue growth is more important than ever. With Annie, retailers can turn every interaction with a customer into a revenue-generating opportunity. By analyzing customer data and providing targeted recommendations, Annie empowers retailers to increase sales and maximize revenue potential. See more in the link in the comments below.. Τo discover the future of retail innovation... Like and comment…like….. this post #RetailInnovation  #CustomerExperience

In the competitive world of retail, personalization is key to standing out. With a CDP and clienteling strategy, you can create tailored experiences that resonate with your customers. By leveraging the data provided by the CDP, you can understand your customers' preferences and behavior, allowing you to offer personalized recommendations and discounts. This personalized approach not only enhances the customer experience but also drives loyalty and repeat business. https://loom.ly/Im59CjI #CustomerExperience #Retail #CDP #Clienteling

The first industry-wide Unified Commerce analysis in European retailers offers an analysis of 290+ customer experiences across four categories: Search and Discovery, Shopping Cart and Checkout, Brand Promise, and Service and Support. 🛒✨ See who's a leader, who's a challenger, and much more in the report: https://ow.ly/VWHK50SOh1t #unifiedcommerce #retailtechnology #retailinnovation #retailing #retailsales #customerexperience #retailers #commerce

As a retail business, are you struggling to integrate the brick-and-mortar presence with a robust online platform? Blanco can build comprehensive retail solutions powered by data to help you enhance customer experiences and streamline inventory management. Our custom solutions drove significant sales growth and operational efficiency for multiple retail giants globally. Explore what can data analytics do for your business. #RetailRevolution #DataDrivenSuccess #Ecommerce #Retail