Martechvibe ’s Post

Are you tired of inventory woes hindering your sales success? In today's competitive semiconductor market, having the right products in the right place at the right time is crucial. Download guide to learn "How optimized inventory allocation boosts sales and customer satisfaction". https://bit.ly/3UHyn09 #salesoperations #inventorymanagement

Given the current trends in the modern era, our product service should be upgraded regularly according to the needs of the customer.  For any company, customer call registration with proper customer and product details is a challenge. We need to understand this challenge and accordingly, implement something new in the field. This should ensure good communication between the customer and the service provider, aligned with the requirements of the modern era

Disappointing Experience at Samsung Store - Needs Immediate Attention I wanted to share a recent experience at a Samsung store that left me quite disappointed and frustrated. On 6th July, I visited a Samsung store to purchase the new Galaxy S24 Ultra. After completing my payment, I was informed that the store executive was unable to process my upgrade bonus. I waited for 2-3 hours as he tried to resolve the issue, reaching out to his seniors (ASM and ZSM team), but no one responded or provided a solution. Finally, I was asked to come back the next day, and my payment was refunded. The next day, I returned and made the payment again, hoping the issue would be resolved. Unfortunately, I faced the same problem and waited for over 2 hours with no resolution. Once again, the senior staff were unresponsive. I attempted to escalate the issue through social media and made a formal complaint on Sunday. However, it took five days for the ORM team to respond, only to tell me that someone from the sales team would contact me. It seems that Samsung's ORM and customer support teams are not interested in solving issues promptly. The ORM team exists to improve the brand's online reputation, but this experience indicates that Samsung needs to review and fix their processes to ensure they are effectively addressing customer concerns. As a long-time Samsung customer, this experience has been extremely disappointing. The lack of effective communication and problem-solving from the staff and senior management is unacceptable. I hope this post brings attention to the issue and that Samsung takes immediate steps to improve their customer service and support systems. Puneet Sethi Vipin Agrawal Samsung India Samsung Electronics

Investing the time to optimize an electronics manufacturer's returns management process can have some serious benefits: Cost Reduction: Streamlining your processes can reduce transportation costs, and significantly cut down on operational expenses related to returns. 2. Improved Customer Satisfaction: A well-managed returns process ALWAYS enhances the overall customer experience. Customers don't want to associate headaches of doing business with your brand. 3. Enhanced Inventory Management: By accurately tracking returned products and, where applicable, repair status, manufacturers can seriously up their overall game. 4. Better Product Quality and Design: Analyzing the reasons for returns can provide valuable insights into product quality issues and customer preferences. Manufacturers can use this information to identify patterns, address common issues, and make design improvements to enhance product reliability and customer satisfaction in future iterations. DM me if you'd like to discuss ways to optimize your returns management. Here to help! #reverselogistics #electronicsrepair

Bxh prioritises customer satisfaction with dedicated support throughout the buying process. https://bit.ly/4cKuWOi Telephone: 0114 244 9988 Email: info@bxh.co.uk #bxh #components #engineering #maintenance #electronics #industrialupgrade #schneiderelectric #schneiderpower #smartsolutions #industrialtechnology #energyefficiency #manufacturing #industrialequipment #automation #innovation

It is interesting in this ever more connected world how poor larger companies deliver customer service. I have, always liked Samsung products. Phones, watches, TVs etc. All seemed very well made and just worked. I recently bought a Samsung washing machine. What could possibly go wrong? I had it delivered on the 27 Dec and it died on 28th. It decided after less than three loads of washing that the electric supply in my house was not for it. Tripped the circuits, shut down and applied sulk mode fully locking the door in mid cycle. I studiously followed the online fault reporting process to no avail. Was then advised by the online chatbot to call customer services. Post New Year Call 1: to 0333 14mins 33 secs. Incoming trouble shoot, Told I need to ring technical support Call 2: to 3996 6mins 57 secs. Got to three in the queue got distracted, hung up Got told off for being distracted. Rang again Call 3: to 3996 5 hrs 29 mins 52 secs. Thats not a typo! Got to one in the queue, weak and tired, hung up. Next day Had message to call engineers. Call 4: to 3996 37mins 39 secs got to one in the queue, Had to take incoming call from needy child, hung up. Got told off for hanging up. Needy children don't get clothes washed. Call 5: to 3996 1 hr 1sec. Got to one in the queue. Received a separate email advising that engineer would visit at some time on 16 January to advise on what had killed the machine. Hung up. In the meantime new washing machine sits in the utility still sulking, door still locked and clothes silently festering inside. The irony is that the small company which supplied the machine were more than happy to replace it at their expense next day, but only once the wet clothes had been removed. Chief learning: Even if the small supplier is great, the larger manufacturer can still mess up the whole process. A subsequent check on FB indicated that I was not ALONE. Samsung seem to have a really bad reputation for customer service. I failed to do my full diligence. I really need to get back to work as domestic dramas are quite draining. Samsung, get a grip and have someone answer your phones. Being told for hours that you are number one in the queue is fooling nobody. Happy New Year everybody

🌟 Interesting News for Electronics Manufacturers! At Fixit, we're dedicated to transforming the after-sales experience into a seamless journey for your customers. Understanding the pivotal role of customer satisfaction in the success of your products, we offer comprehensive after-sales support services tailored specifically for the electronics industry. 🛠️ What We Provide: ✅Expert Troubleshooting and Repairs: Quick and effective solutions to keep your products running smoothly -> 99,24% repair rate! ✅Customer Support Excellence: Our multilingual team ensures your customers always have help at hand, enhancing brand trust and loyalty. ✅Tailored Warranty Services: Customized to extend the life of your products and ensure customer peace of mind. ✅Logistics & Reverse Logistics: Efficient management of returns and repairs, reducing downtime for your customers. We’re here to ensure that every interaction your customers have is positive, boosting your brand's image and customer loyalty. Let's work together to achieve success and innovation in customer service within the consumer electronics repair sector! 🌐✨ ➡️Check out how we can elevate your customer experience by visiting our LinkedIn profile, FIXIT SA. #CustomerExperience #AfterSalesSupport #FixitSA #ElectronicsManufacturing #ElectronicsRepairs #WarrantyServices #BusinessGrowth #CircularEconomy

At Lenovo, exceptional customer support isn't just a service; it's an experience. That's why we transformed our approach to field services in APAC, with 4,000 engineers handling over 400,000 appointments quarterly. ✨ Our innovative solution integrates AI-powered tools for precise parts recommendations, customer persona solutions, and a sleek web portal for seamless FSE operations. The result? A robust system where every repair is meticulously crafted to meet the unique needs of each customer. Sunil Kumar G, PhD, our Head of Data and Analytics, says it best: "With our AI-powered tools, we're not just repairing; we're predicting and perfecting. Each step is a stride towards excellence." The numbers speak for themselves: 📈 26% improvement in repeat-repair rates 💸 Huge cost savings in the first year alone 😊 3.4% boost in overall customer satisfaction https://lnv.gy/49ztT1b #WeAreLenovo #CustomerExcellence #AIInnovation

Creating a seamless, streamlined customer service experience is essential for business growth. Explore how technology can can elevate you service quality. #customerservice #customerserviceexperience #customers #clients