What Does Elegance Mean in the Hotel Industry?
Elegance, as defined by Merriam-Webster, is “dignified gracefulness or restrained beauty of style.” But in the hotel sector, does elegance stop at design? Is it merely about stunning interiors, luxurious rooms, or a well-appointed front desk?
I believe elegance goes far beyond aesthetics. It’s about how a hotel expresses itself—not just in its design but in its entire identity. It’s woven into every interaction, every detail, and every experience.
Elegance is about:
• The Atmosphere: The way the property welcomes you—through thoughtful design, ambient lighting, and a sense of place that feels both unique and inviting.
• The Image: The brand story and reputation that make guests feel proud to associate with the hotel.
• Communication: The tone, warmth, and attentiveness in how the hotel communicates with guests before, during, and after their stay.
• Behavior: The grace, respect, and genuine care displayed by every member of the team, ensuring every guest feels valued.
• The Memories: Ultimately, it’s about creating feelings and memories that linger long after the stay is over.
Elegance is the thread that ties together the tangible and intangible elements of hospitality. It’s the seamless blend of style and substance that leaves guests feeling not just served, but truly cared for.
What does elegance mean to you in the Hotels?
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President Schumacher Hospitality
1moCongratulations! An honor to work with the MBDS team and have Schumacher products in this amazing property!