Director Of Operations | Client Relations | People Leadership | Partnership Development | Research & Analysis | Learning & Development | Cross-Functional Team Leadership | Change Management | Project Management
Resident and family feedback is essential to our mission to Improve Care, Every Day. That’s why we conduct a Resident and Family Experience Survey in every Extendicare long-term care home each year and use the results to inform change. #ImprovingCare
Results from the 2023 Resident and Family Experience Survey are in and 81 per cent of residents recommend Extendicare. Areas that received top scores from our residents include laundry, cleaning and maintenance, continence care products, relationships with others and care services. Each year, we use the results from the survey to assess the resident and family experience, our performance and identify opportunities for improvement. On a continuous basis, we strive to improve every resident and family member’s experience and the survey feedback is critical to that goal. Our long-term care homes will share results with their residents, families and team members, and continue to collaborate to action feedback and celebrate strengths. #ImprovingCareEveryDay #ResidentVoices #PartnersInCare
