Mason Metzger’s Post

View profile for Mason Metzger, graphic

Keynote Speaker | Accessibility Advocate | Founder, Universal Design Works | Expert in Universal Design & Strategic Leadership

Today, I am helping in the office at Metzger Trucking. The last time I helped out was back in high school during summer break. Answering the phone back then allowed me to practice delivering exceptional customer service. This is a foundational skill set that I use daily in my own business today. To deliver top-notch customer service, there are three key elements: 1. Develop clear processes 2. Actively listen to the person you are serving 3. Be as joyful as possible while serving people with a smile and lead with empathy

  • No alternative text description for this image

To view or add a comment, sign in

Explore topics