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Imagine your customer service running smoother than a fresh jar of peanut butter - no crunches, just smooth sailing. That's Maax.ai for you. Ever felt like you're playing a never-ending game of catch with customer inquiries? Picture this: An AI-driven platform that's got your back 24/7, integrating with your knowledge base to offer personalized responses faster than you can say 'customer satisfaction.' Gone are the days of sifting through emails at 2 AM. With Maax.ai, you're not just responding; you're anticipating needs and elevating experiences. Transform your customer service from a task to a strategy. Let Maax.ai do the heavy lifting, so you can focus on growth. Curious to see how? Dive in and discover the difference for yourself. Your customers (and your sleep schedule) will thank you. #CustomerService #AI #Automation #BusinessGrowth

Imagine a world where your customer support is so smooth, it's like your customers are talking to their future selves. Welcome to Maax.ai. Gone are the days of elevator music while on hold. Maax.ai’s Customer Support AI is the fast-forward button we've all been secretly wishing for. Instant, accurate responses? Check. Reduced wait times? Double-check. Through the roof customer satisfaction? You bet!!! But here's what no one tells you: it's not just about answering faster. It's about understanding your customers better than they understand themselves. That's the kind of support that turns customers into loyal fans. For startups, enterprises, and the brave souls in the online education and coaching realms, this isn't just an upgrade. It's a revolution. Ready to leave your competitors wondering how you did it? Let's talk. Schedule a call and see how integrating Maax.ai can transform your business. Results guaranteed. Dive in: https://lnkd.in/g99R-2vD Turn the page. Embrace the future. Let's revolutionize customer support together. #CustomerSupportAI #AIInnovation #CustomerSatisfaction #SupportExcellence #TechTrends

🤖 𝗨𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗖𝗹𝗶𝗲𝗻𝘁 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴: 𝗝𝗼𝗶𝗻 𝗨𝘀 𝗟𝗶𝘃𝗲 𝗧𝗼𝗱𝗮𝘆 𝗮𝘁 𝟭:𝟬𝟬 𝗽𝗺 𝗘𝗦𝗧! Join us today, Friday, January 26th, at 1:00 pm EST, for a live episode of the FridAI podcast. We're delving into the dynamic realm of AI, exploring its transformative impact on client onboarding for small businesses. This session is part of our ongoing series on practical AI applications, specifically tailored to empower small enterprises in optimizing and elevating their client onboarding experience. 🔥 Be part of the conversation as we demystify the process, providing actionable insights into implementing AI seamlessly. We'll spotlight specific AI tools, including the effectiveness of ChatGPT in automating client interactions, and the smooth integration of Zapier with various CRM systems. Additionally, we'll unravel the innovative use of AI for crafting personalized onboarding videos and employing sentiment analysis to enhance client engagement. 🚀 Don't miss out on this insightful discussion. Tune in today at 1:00 pm EST to gain valuable perspectives on leveraging AI for efficient and impactful client onboarding. https://ayr.app/l/LD68 #ai #artificialintelligence #technology #smallbusiness #innovation #accounting #fintech

As the founder of Mercuri CX (https://mercuri.cx/), I wanted to share some insights from an episode of the Shopify Solutions Podcast that delved into the transformative power of AI in customer support for Shopify stores. The episode highlighted how AI, particularly GPTs (Generative Pre-trained Transformers), can synthesize vast amounts of information to provide more accurate, efficient customer support. With the ability to create tailored AI solutions that cater specifically to a brand's needs—without coding knowledge—businesses can significantly enhance their customer experience. This approach allows for real-time, high-quality responses by leveraging AI to access and analyze data from specific websites or uploaded files, ensuring that the information provided is relevant and precise. Moreover, the podcast emphasized the importance of AI in overcoming the limitations of outsourced customer support teams. By restricting AI's search domain to a brand's website or a select set of authoritative sources, companies can maintain a high standard of support, making the process faster and more reliable for the customer. This method is particularly advantageous for e-commerce brands that often deal with various inquiries, from product details to order tracking and returns policies. In conclusion, integrating AI into your Shopify store's customer experience strategy can revolutionize how you interact with your customers, offering them unparalleled support. It's not just about keeping pace with technological advancements but about setting a new standard for customer service excellence. I strongly encourage all Shopify store owners to explore the potential of AI in enhancing their customer support systems. For a more detailed discussion on this topic, check out - Episode 122 of the Shopify Solutions Podcast (https://lnkd.in/dUuZqUZz).

Episode 103 of Around The Horn in Wholesale Distribution is now LIVE! "How AI Will Impact B2B Customer Experience and Manufacturing Alike." More and more, AI for B2B is more than a way to manage customer data: it directly impacts the customer experience. This week, Tom and I dive into the transformative power of AI in wholesale distribution and manufacturing, exploring how it's reshaping the industry as we know it. With recent advances pushing the boundaries of what AI can achieve, businesses are faced with the challenge of balancing human intuition with machine efficiency. We dissect key insights from recent articles, including how AI is redefining customer interactions in the B2B space and its role as a digital bridge to Industry 4.0. As AI continues to evolve, what does the future hold for customer relationships and production processes? Tune in as we explore the crossroads of human and machine, and what it means for the future of your business. #B2B #B2BPodcast #B2BSaaS #AIforBusiness #SalesPodcast

If you could wave a magic wand and instantly boost your company's customer success team by 500%, would you do it? Well, some companies out there are 🪄 Brooke Weinbaum, our VP of Customer Success, was recently featured on our podcast, The Original Source, to discuss how AI affects Customer Service. Here are some of her key takeaways ⬇️ As we stand on the precipice of an AI revolution, the world of customer success is undergoing a seismic shift. AI is rapidly becoming integrated into all parts of the CS workflows. While this evolution holds immense potential, it raises crucial questions about maintaining the human touch at the core of exceptional customer experiences. Companies across industries are exploring innovative ways to leverage AI to serve customers better. Cutting-edge tools are emerging that can: ✅ Automate routine inquiries through conversational chatbots ✅ Instantly translate support content into multiple languages ✅ Provide real-time analysis of customer sentiment Klarna was able to take these ideas and automate, to their best estimates, the work of 700 CS employees! A staggering number that would not be possible without genAI to assist them. Now imagine having: • An AI knowledge base that generates detailed responses to complex questions • A system that monitors all communications, detecting frustration & alerting agents The possibilities for enhancing customer success are staggering. By offloading repetitive tasks to AI, teams can focus on building deep relationships and understanding unique needs. It could drastically change how your CS team operates on a daily basis, allowing you to scale your team on demand. However, as we explore the brave new world of AI in customer success, we must be mindful of the pitfalls. High-profile brands have already experienced public blunders with bias, inappropriate responses, and inflated promises from their AI assistants. We cannot lose sight of the fundamental truth that customers still crave human connections. While AI can augment and optimize, it should never fully replace the empathetic, personalized interactions that form the backbone of successful customer relationships. Striking this balance – leveraging AI's scalability and computational power while preserving authentic human touchpoints – will be the defining challenge. Take a listen to Brooke and Shouvik’s deep dive into this and more on – The Original Source - https://lnkd.in/eScWTWur

As an AI-powered technology ourselves, we love discovering innovative AI tools that make our lives easier at Copyleaks Which AI tools are you using in your #customersuccess toolbox that have made your teams more efficient?

Bret Taylor is flat out wrong about the differences in customer experience: "There's not a huge difference between a B2B company and a B2C company except for the volume of customers you have." I see so many misconceptions about how AI will impact customer operations after spending over a decade working in cloud andschine learning here. Fundamentally, a B2B account often represents many more customers than its decision maker, for instance group insurance. What's even more important to predicting AI's impact is understanding root causes for complexity in the servicing you are attempting to automate. For instance: 📦 End customer product knowledge - B2C customers go through the product research and selection process themselves while B2B often inherit what is chosen for them. As a result, they might be less knowledgeable. 📃 Sales-driven product & service customization - in B2B, the form factor of every contract may look very similar but the details are often quite different because the salesperson customizes it to "make the sale." Within B2C, products and services are generally WYSIWYG "what you see is what you get." 🤝 Human relationships - in order to acquire and retain accounts, there is a greater emphasis on individual relationships to the buyer across the B2B operating footprint making customers more likely to reject or go around automated interactions to work directly with the people they know. In B2C, there is a stronger relationship with the overall brand than any individual employee. 📐 Lack of standard business rules - because of the more personalized environment of B2B, the exact same servicing process and rules can be extremely different for different accounts. This difference creates a much thicker "long tail" of processes and rules to automate compared to B2C where customers segments can vary but are generally defined by the company, not the account. 💻 Systems & information complexity - companies have incredibly complex technology stacks and data and, in a B2B context, it needs to integrate with other companies' also complex stacks and data. A lot of people seem to believe AI-driven customer experience is a low hanging fruit. To be successful, it will take more than technology starting with deep understanding of customers in different markets segments. #ai #customer #generativeai #agents #customerexperience #cx (quote around the 7:45 mark)

[🚀Revolutionize your Customer Relations with JIM, our Conversational AI agent 🚀] Two years ago, we revolutionized retail communication with our "Messages" product, enabling brands to centralize messages from Google Maps, Instagram, Messenger, WhatsApp, and their website chat in one place. Since then, over 100 brands have implemented this solution, exchanging more than 3 million messages on Partoo! Yet, the average response time to these messages was a staggering 9 hours. To overcome this barrier, we're excited to introduce JIM! JIM is a conversational agent that empowers brands to instantly reply to 70% of the incoming messages!! How does it work? JIM leverages your establishment's data stored in Partoo, such as opening hours and services. And it utilizes a FAQ database within Partoo. The AI then takes over to answer your prospects' questions with astonishing accuracy! It's mind-blowing, ask me in direct message for a demo!

🤖 Leverage AI for Smarter Decisions with OfferBite: Transform your restaurant’s strategy using AI insights to: - Reward Loyal Customers: Keep them coming back with personalized offers. - Increase Repeat Visits: Turn first-time diners into regulars. - Strengthen Customer Relationships: Build a loyal customer base with targeted engagement. Ready to take your restaurant’s performance to the next level? Harness the power of AI with OfferBite! 🔗 Get Started with OfferBite #ArtificialIntelligence #RestaurantSuccess #BusinessGrowth #CustomerEngagement #OfferBite