Matt Parry - The Future Collective®’s Post

Luxury retail isn't just about transactions; it’s about creating emotional connections. Scott Malkin, founder of Value Retail, believes that the "soul" of luxury shopping must be preserved, even in an age of rapid technological evolution. While online shopping brings convenience, it lacks the personal touch and emotional engagement of physical retail. Malkin's approach? Clienteling and concierge-style services that make every guest feel truly special. His company, Value Retail, operates destinations like Bicester Village, where high-end retail, hospitality, and personalized service converge to create a stress-free, luxurious experience. The key takeaway: Technology enhances these experiences, but it can never replace the human element that defines true luxury. The future of luxury retail lies in finding the perfect balance—where technology and emotional engagement meet, creating spaces that make customers feel valued and connected. P.S. Do you believe emotional connection is still the defining factor in luxury shopping? Let’s discuss! 👇

✨ Sparkle & Sell: The Secret Weapon of Luxury Retail ✨ Forget dusty shelves and grimy floors! In the world of luxury retail, a pristine environment is the key to a thriving business. ✨ Imagine stepping into a store that gleams - flawless displays, sparkling surfaces, an air of effortless elegance. That's where the magic happens. But it's not just about appearances. A clean store boosts employee morale too! A happy team equals exceptional customer service, making every visit unforgettable. Here's the win-win: Let the experts handle the cleaning! Focus on what you do best - dazzling customers with impeccable service and products. 🧽 ✨ ✨ ✨ ✨ ✨ ✨ ✨ ✨ ✨ ✨ #RetailCleaning #CommercialCleaning #BusinessClean #CleanBusiness #cleaninghacks #costeffectivesolutions #outyoursourcing #businesscleaning #retailsuccess #happycustomers #employeewellbeing #growyourbusiness #LuxuryRetail #RetailMagic #EffortlessElegance #CustomerExperience #CleaningExpertise #ShopLuxury #highstandards

We will continue to see more fashion brands & hospitality brands (particularly on the premium side) collaborate bc both are in the Customer Experience business, and these verticals are highly complementary. We're in an "attention" economy and the consumer is choosing where to put their $, differentiation matters. My's take on these collabs strategic rationale: ⭐ A retail brand can further elevate the hospitality experience by bringing "trend" (credibility / relevance). The property can benefit from additional cache and/or the ability to expand their consumer base ⭐ Fashion brands want to be associated with aspirational environments reflective of their target customer, and these collabs can be experiential activations (who doesn't want to be at the Ocean Club?) ⭐ These collabs are then marketed on social for broader customer appeal. This is the commercial side, a monetization win-win via cross-promoting and expanding audience via engaging content. Transitional ▶ E-comm 💲 A few 🌊 examples: ▪ JACQUEMUS and Four Seasons Hotels and Resorts Ocean Club + Saint Tropez’s La Renaissance brasserie ▪ Valentino and Palazzo Avino hotel and beach club on the Amalfi Coast LY ▪ Sushi Club + Nobu Hospitality "Collections drop first at the location in question and then online where they can sell out in a matter of hours. Each includes a core collection plus city exclusives in terms of colorways and details." ▪ Larroude Inc. + Rosewood Hotel Group Le Guanahani in St. Barths Also, remember LVMH is aggressively building out their hospitality portfolio. Beyonce's birthday at all LVMH properties was meticulously planned & you can be sure it's part of a bigger vision to drive LTV of LVMH Inc's customer base and expand via experiential. #futureofcustomerexperiences #collaborations #strategicpartnerships #retail #fashion #hospitality #platforms #luxury https://lnkd.in/gthfKY5D

When it comes to luxury retail, being a thriving business means so much more than just selling expensive products to a wealthy clientele. As Vogue Business wisely notes, it’s all about “connecting with communities through shared interests and offering unique experiences.” The creation of private shopping clubs, which allow clients to access everything from personal shopping and styling appointments to trunk shows and other special events, is revolutionizing the high-end retail industry. Instead of just browsing a store, customers are forming close relationships with experts in the field, all while experiencing something unique and carefully curated. Here, we explore how three of the luxury retail world’s most powerful brands, Saks Fifth Avenue, Harrod’s, and Brunello Cucinelli, are using private shopping clubs to actively engage with their customers in a way that builds lasting relationships. https://lnkd.in/eVNqCF4n

What is our "why" at Madsen + Ales? 💭  Passion is the driving force behind our unforgettable luxury retail experiences - and we hope this contagious enthusiasm ignites the spark in others. Our love for exceptional service, exquisite beauty, lifestyle and wellness products, and impeccable attention to detail is the driving force behind what we do. This manifests into divine experiences, for both you and our luxury resort guests, and is truly our primary mission. ⏳  We want to know: what is YOUR why? Why did you end up in your current industry? Why do you dedicate yourself to it? And what inspires you to keep going? 🔑  #madsenandales #retailbydesign #livelifestyled #passionproject #luxuryexperiences #wellnessindustry #luxuryhospitality #luxuryretail #visualmerchandising #retailmerchandising #retailconsultant #yourwhy #ourpassion

In the ever-evolving landscape of luxury retailing, the decline of department stores has emerged as a central narrative. Across European markets, the importance and economic impact of these retail giants has varied. However, the spotlight is now on Austrian property developer René Benko, a once-recognised star in the industry. His strategic initiatives have not only enhanced the appeal of department stores, but also opened up new prospects for luxury brands within this distribution channel. In line with the dynamic nature of markets, the appeal and economic weight of department stores has changed. As we witness this shift, it is crucial for luxury companies to adapt and redirect their distribution strategies. The question arises: Where will luxury brands channel their sales to offset the impact of department store decline? #luxuryretail #luxurybrands #brandstrategy #publicrelation #m2maydell #luxurypr

Amid escalating globalization in retail and a prevailing homogeneity in upscale shopping districts, looking to tradition can help luxury brands attract a more discerning consumer base and remain distinguished in today's dynamic landscape. For more insight surrounding luxury retailers, click the link below:

Harrods - the traditionally British luxury department store is diversifying into new areas, both in terms of location and also, the products and services they deliver to customers. The Knightsbridge-based store will be launching its first private members’ club in Shanghai later this year. They will be offering the finest hospitality experience for consumers who desire the quintessential English touch. This comes in the wake of a sluggish global economy, where spending on luxury items is down in most regions but interestingly, not in China, where sales have increased twofold in most luxury brands in 2023. Going beyond traditional territories and reaching new audiences to grow their brand in a different direction, may be something many companies are considering in 2024 and we can help. At 7th Sense, we excel in helping brands better understand high net worth and niche audiences. We know luxury and have a proven track record in helping to shape customer experiences. You can find out more about us here: https://lnkd.in/eweNuYK4 #emergingmarkets #Globalretail #luxury #retail #marketresearch #mrx

In the past eight years, our research on luxury store expansion worldwide has shown a shift towards prioritizing the customer in real estate strategy. This includes enhancing the store and brand experience, as well as considering local market fundamentals and specific opportunities. Although the global luxury retail market is currently facing challenges, these are likely temporary and tied to fluctuations in spending habits. It's important to maintain perspective as the core drivers of luxury spending have not changed significantly, with forecasts still indicating steady growth of 4% to 8% annually by 2030. While store expansion decelerated last year following a post-pandemic surge, this trend was not uniform across all markets. Learn more by reading on:

In the past eight years, our research on luxury store expansion worldwide has shown a shift towards prioritizing the customer in real estate strategy. This includes enhancing the store and brand experience, as well as considering local market fundamentals and specific opportunities. Although the global luxury retail market is currently facing challenges, these are likely temporary and tied to fluctuations in spending habits. It's important to maintain perspective as the core drivers of luxury spending have not changed significantly, with forecasts still indicating steady growth of 4% to 8% annually by 2030. While store expansion decelerated last year following a post-pandemic surge, this trend was not uniform across all markets. Learn more by reading on: