Matt Powls’ Post

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Director of Elective Delivery

Wendy, a pharmacy technician (pictured) 💊 attended our monthly Broomfield Hospital staff engagement forum. She told me about how much she loves her job, but also the daily challenges she faces. I promised to come onto the wards and shadow her so I could get a better understanding of what she was telling me. Today I shadowed Wendy and also talked to her pharmacy colleagues. Allowing Wendy to show me how she worked really brought to life what she had told me in the staff engagement forum, it will also allow me to support where I am able. I always enjoy going onto the wards, the professionalism and compassion Wendy showed with her patients was completely aligned to our Trust Values (Excellence, Compassion, Respect). I had a lovely chat with one of her patients and, of course, I asked about their experience of Mid and South Essex NHS Foundation Trust 🏥 I was really encouraged by what they told me: ‘Your teams have communicated really well at every step so I know exactly what is happening’ 👏🏾 For me, taking the time to shadow staff is extremely valuable in building my understanding, and giving real context to issues, it also allows me to get direct feedback 🗣️ from our patients. #pharmacy #pharmacytechnician #pharmacist #medication #hospital #nhs #healthcare #patient #patientexperience #health #care #nhstrust #nhsengland #healthcareleadership #nhsmanagement

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Louise Wibberley

Enabling early skin cancer detection with AI

2mo

Love this Matt!

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