Matterway’s Post

Visit the TeleCMI booth at the 𝟭𝟯𝘁𝗵 𝗕𝗣𝗢 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗦𝘂𝗺𝗺𝗶𝘁 𝗮𝗻𝗱 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟰" and engage with their experts to learn how TeleCMI can help your organization stay ahead in the fast-paced world of business process outsourcing. Discover how TeleCMI's advanced telecommunication tools can streamline your operations, enhance customer interactions, and boost productivity. #UBSFBPO #bpo #contactcentre #chatbots #FutureOfBPO #technology #networking #ai #digitalbpo #outsourcing #telecmi #ubsforums

Register here → bit.ly/4ewXZpm Enterprises today in the financial services industry are trying to harness the best that automation and human power have to offer, to become or adopt an AI-first approach that can help them enable and deliver on customer promises across the value chain. But what stops them from realizing the full potential of automation? It’s the Blind Spots. Join us on July 18th for a networking dinner in Manila, where we will delve into how enterprises can leverage AI and automation to unite technology and human intelligence. By doing so, businesses can automate and digitize processes, enable seamless customer journeys, integrate structured and unstructured data into workflows, and deliver real-time insights. This invite-only session will be hosted by experts from EdgeVerve. Sarnali Adak Ipshita Ghoshal Aveepsha Ghosh Senjuti Ghosh Saket Bengani Sandeep Sivaram Mitch Speers Ashutosh Prasad #AIFirst #Automation #DigitalTransformation #TechInnovation #ProcessAutomation #DataIntegration #RealTimeInsights #AIandAutomation #EnterpriseTech #TechLeadership #DigitalFuture

𝗧𝗵𝗲 𝗥𝗼𝗹𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲𝗿 (𝗕𝗣𝗢) 𝗛𝗮𝘀 𝘁𝗼 𝗖𝗵𝗮𝗻𝗴𝗲 The BPO industry is at a pivotal moment. Gone are the days when our value was solely in providing agents for customer calls. The future? Becoming tech-savvy partners, guiding clients through AI integration to streamline operations and enhance efficiency. It's about shifting perspectives - suggesting a reduction from a hundred seats to thirty through AI might have once seemed like a loss. Now, it's a testament to our role as efficiency enhancers and cost-savers. This is not just about cutting headcount but about adding value through technology. BPOs that embrace this transition, understanding the critical role of technology, will lead the pack. Those stuck in the old model risk being left behind. Our goal is to be architects of change, using AI to redefine customer service and operational efficiency. The future of BPO is here, and it's digital. #callcenter #contactcenter #callcentergeek  

🚨 Is your financial services operation stuck with manual processes and outdated technology? 🚨 In today's fast-paced digital landscape, relying on legacy systems can hold you back. The solution? GenAI-powered applications that not only streamline your operations but also create exceptional customer experiences—transforming the way you serve your clients. 💡 Imagine automating compliance, boosting productivity, and improving data accuracy—all while delivering personalized experiences that set you apart from the competition. Ready to take the next step? Discover how our GenAI solutions can help your business evolve. 🔗 Explore more: www.iauro.com/bfsi   📧 Connect with us for a free consultation at sales@iauro.com  #GenAI #AIInnovation #BFSI #CustomerExperience

At CallForce, we understand that the future of BPO rests on the bedrock of digital innovation. Amidst an era where flexibility and agility are not just valued but vital, we're leading the digital charge to redefine operational excellence. From harnessing AI to streamline customer interactions to implementing cutting-edge analytics for real-time decision-making, our commitment to digital transformation is unwavering. It's not just about adapting to change - it's about setting the pace. Explore how our continuous digital evolution ensures unmatched efficiency and service delivery for our clients. https://lnkd.in/eWa9EtuN #CallForceOutsourcingSpecialists #BPO #DigitalTransformation #OperationalExcellence

Let's Bust a Myth: Contact Centers Don't Care About Efficiency! In today's fast-paced world, efficiency is key. However, some might believe contact centers prioritize lengthy calls over resolving issues quickly. Not true! Modern contact centers strive for both exceptional service and efficient interactions. Here's how to achieve this balance: Skilled & Knowledgeable Agents: Agents trained to handle inquiries quickly and accurately, reducing call resolution times. The Power of Technology: Leveraging AI and automation tools to streamline processes (e.g., routing calls, FAQs) freeing agents for complex issues. Data-Driven Insights: Analyzing call data to identify trends and implement strategies that improve efficiency (e.g., call routing optimization). Customers are satisfied when they receive fast and effective solutions, along with a positive brand experience. #ContactCentreMyths #CustomerServiceEfficiency #eSALBPO #Friday #eSAL Reach out to us via info@eservicesafrica.com to learn more about how eSAL BPO can enhance your customer experience while boosting efficiency.

Register here → bit.ly/3WcDOF0 Enterprises today in the financial services industry are trying to harness the best that automation and human power have to offer, to become or adopt an AI-first approach that can help them enable and deliver on customer promises across the value chain. But what stops them from realizing the full potential of automation? It’s the Blind Spots. Join us on August 29th for a networking dinner at Makati Shangri-La, where we will delve into how enterprises can leverage AI and automation to unite technology and human intelligence. By doing so, businesses can automate and digitize processes, enable seamless customer journeys, integrate structured and unstructured data into workflows, and deliver real-time insights. This invite-only session will be hosted by experts from EdgeVerve. Aveepsha Ghosh Numaan Riaz Arshi Ali Senjuti Ghosh Saket Bengani Sandeep Sivaram Mitch Speers Ashutosh Prasad #ProcessAutomation #DataIntegration #RealTimeInsights #AIandAutomation #EnterpriseTech

Ever wondered how top distributors are leveraging #AI to turn emailed orders into automated digital transactions? Join us for an exciting dive to find out!🚀 📅Monday, Aug 25 @ 3:15 CT 📍P21WWUG CONNECT 2024 We'll cover: 🔥Impact Analysis: Uncover how the digital order gap affects your business with the latest market insights. 🔥Customer Expectations: Master five key strategies to surpass your customers' evolving expectations. 🔥Process Optimization: Learn how automated validations and digital transactions can cut errors and boost efficiency. Did you know Conexiom enhances your operations and customer satisfaction with seamless Epicor P21 integration? Learn more here: https://lnkd.in/g76kU33S #P21WWUG #DigitalTransformation #AI #Distribution #Conexiom #EpicorP21

The five GenAI trends reshaping supply chains in 2024: 👉 61% of executives investing 10% of tech budgets 👉 74% see it driving productivity, customer satisfaction, and revenue 👉 Only 16% of enterprises use proprietary data 👉 36% report skilled professionals are scarce 👉 80% need performance-driven partner models to capitalize on GenAI Stay ahead of supply chain trends. 👉 Read more Inbound Logistics --> https://t.ly/7BnVa #GenAI #automation #digitization #digitaltransformation #logisticsAI #supplychainAI #freightAI #freight #logistics #freighttech #supplychaintech 

🚀 Customer service excellence starts with empowered agents! Bala Prakash, Program Manager - New Products Development & Service Transformation at nbn® Australia, shared valuable insights at CX Network Contact Centre Week APAC on the importance of continuous agent development. Here's why this is crucial in our ever-evolving digital world: 1. Agent Buy-In is Key: Don't underestimate the importance of agent involvement and open communication throughout a transformation. 2. AI is a Powerful Tool for Agents: AI-powered solutions can improve first call resolution, provide real-time insights, and reduce repetitive tasks, allowing agents to focus on more complex and fulfilling interactions. 3. Integration Matters: Seamlessly integrating contact centre technology with other systems is essential for a smooth and secure customer experience. Want to stay ahead in customer service? ✅ Prioritise agent development: Invest in their skills, provide ongoing support, and create a culture of continuous learning. ✅ Embrace AI thoughtfully: Find ways to leverage AI to empower agents and create a better experience for everyone. ✅ Think outside-in: Always consider your customers' needs and expectations when developing solutions. #CX #CustomerExperience #AgentDevelopment #ContactCentre #AI #CustomerService