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Discover how Hi Auto and Simply NUC are driving transformation in the QSR industry. Our latest case study showcases the incredible impact of AI-powered solutions, driving real results like: 📉 17% reduction in employee turnover 💰 30% lower maintenance costs ✅ 95% order accuracy Watch the full story to see how this partnership is helping QSRs optimize operations and enhance customer satisfaction. 👇https://ow.ly/tvf750SXWTG

https://lnkd.in/eCMFTpXF How do market leaders in a tech category fare in terms of customer satisfaction and reviews? By Hugo Keji Market leaders in a tech category often experience a mixed landscape when it comes to customer satisfaction and reviews. While they benefit from strong brand loyalty, broad user bases, and established trust, they also face higher scrutiny, expectations, and challenges in maintaining innovation. Here's a breakdown of how market leaders fare in terms of customer...

Every touchpoint with a subscriber is an opportunity for them to form an opinion. Shep Hyken, customer service and experience expert, shares five important finding broadband service providers need to know to deliver the best subscriber experience. ✅Your subscribers want and expect a good service more than ever ✅Understanding what your subscribers want ✅The top three reasons subscribers will leave you ✅If you want your subscribers to trust you more, deliver a great service experience ✅Subscribers love a convenient, low-/no-friction experience Read more about the five findings from Step Hyken’s annual State of Customer Service and CX study. 🔗https://ow.ly/qviH30sz2m1

Every touchpoint with a subscriber is an opportunity for them to form an opinion. Shep Hyken, customer service and experience expert, shares five important finding broadband service providers need to know to deliver the best subscriber experience. ✅Your subscribers want and expect a good service more than ever ✅Understanding what your subscribers want ✅The top three reasons subscribers will leave you ✅If you want your subscribers to trust you more, deliver a great service experience ✅Subscribers love a convenient, low-/no-friction experience Read more about the five findings from Step Hyken’s annual State of Customer Service and CX study. 🔗https://ow.ly/4UmM30sz2os

Every touchpoint with a subscriber is an opportunity for them to form an opinion. Shep Hyken, customer service and experience expert, shares five important finding broadband service providers need to know to deliver the best subscriber experience. ✅Your subscribers want and expect a good service more than ever ✅Understanding what your subscribers want ✅The top three reasons subscribers will leave you ✅If you want your subscribers to trust you more, deliver a great service experience ✅Subscribers love a convenient, low-/no-friction experience Read more about the five findings from Step Hyken’s annual State of Customer Service and CX study. 🔗https://ow.ly/mcY330sz48r

Customer feedback is the cornerstone of any customer experience journey. Customer feedback provides the most definitive direction of how well one is doing and where one needs to improve. Your feedback as a customer is the best gift one can ask for. It is how you can help Hapag-Lloyd on our journey to be the undisputed number one for quality carrier. If you happen to receive the customer experience survey, please spare 5 minutes to fill. You share, we deliver. Share your feedback so we can deliver. #hapaglloyd #customerexperience

Every touchpoint with a subscriber is an opportunity for them to form an opinion. Shep Hyken, customer service and experience expert, shares five important finding broadband service providers need to know to deliver the best subscriber experience. ✅Your subscribers want and expect a good service more than ever ✅Understanding what your subscribers want ✅The top three reasons subscribers will leave you ✅If you want your subscribers to trust you more, deliver a great service experience ✅Subscribers love a convenient, low-/no-friction experience Read more about the five findings from Step Hyken’s annual State of Customer Service and CX study. 🔗https://ow.ly/qFct30szf0T

Check the five use cases which are low hanging fruit for contact center leaders looking to implement practical AI solutions that can start making an immediate business impact.

Terms like "customer service" or "experience" have to some degree felt a bit insular and superficial to me. This is because these terms have been mostly internally focused and used mainly as internal benchmarks to gauge operational efficiency. The shift to "customer excitement." reflects the modern corporations desires to understand it's customer so as to create a value preposition that gets its customers to be excited about their brands. Corporates that understand this concept have created global brands that the entire world have come to love, products that have become institutions within the global cultural landscape transcending culture or ethnicity. It is the cornerstone behind the success of globally renowned brands such as Apple, Nike, Porsche, etc to mention but a few. These companies don’t just satisfy customers; they create a palpable buzz around their offerings. This excitement translates into extreme customer loyalty and enthusiasm, which, in turn, secures a sustainable and sticky competitive advantage. This approach is essential for firms that rely on a differentiation strategy as it relies on generating sufficient client excitement about it's offering that goes beyond satisfaction to deliver a unique and memorable experiences that resonate deeply with consumers, setting themselves apart in a crowded marketplace while commanding a premium for its products. In essence, if businesses wish to thrive and maintain a leading edge, fostering genuine customer excitement is not just advantageous—it's essential. This strategic focus on delighting and thrilling customers is what elevates a brand from being merely known to being truly beloved and irreplaceable in the hearts and minds of its customers.

Every touchpoint with a subscriber is an opportunity for them to form an opinion. Shep Hyken, customer service and experience expert, shares five important finding broadband service providers need to know to deliver the best subscriber experience. ✅Your subscribers want and expect a good service more than ever ✅Understanding what your subscribers want ✅The top three reasons subscribers will leave you ✅If you want your subscribers to trust you more, deliver a great service experience ✅Subscribers love a convenient, low-/no-friction experience Read more about the five findings from Step Hyken’s annual State of Customer Service and CX study. 🔗https://ow.ly/wN1k30sz3Lv