Max Lincoln’s Post

Customer Service is a core area and priority in every company as has a direct impact in the Customer Satisfaction. Join us on June 12th and learn how Dynamics 365 and IA/Generative AI can take your Service organization to a completely different level!!. Attention, #CustomerService Leaders 📣! Save the date for our upcoming event on June 12th: https://lnkd.in/dvk_rgCA! Join us virtually to unlock the secrets to greater customer satisfaction and service efficiency with Generative AI. 🚀 Modernize service operations with AI. 🔍 Improve workflows and efficiency. ⚡ Automate scheduling and communications. 💡 Experience Microsoft Copilot for Service firsthand. Don't miss out—60 minutes to revolutionize your customer service strategy! #MicrosoftCopilot #Dynamics365 #MicrosoftAdvocate

Dynamics 365 Customer Service offers a range of Copilot capabilities that enable agents to perform the following actions within the application: ➡️ Conversation & case summary ➡️ Ask a question ➡️ Write an email ➡️ Copilot analytics Get to know how you can utilise these capabilities in our recent blog post👇 https://lnkd.in/dby8-VPA #CustomerService #Copilot #AI #MSDyn365 #Dynamics365

Here’s Why Every Business Should Use A.I. to Enhance Customer Relationships And no, it isn’t as complicated as you might think. 1. Personalized Interactions: A.I. empowers businesses to deliver tailored experiences at scale by analyzing customer data. 2. Proactive Support: A.I. predictive analytics anticipate customer needs and address potential issues before they arise. 3. 24/7 Availability: A.I.-driven chatbots provide round-the-clock support, ensuring customers can access assistance anytime. 4. Streamlined Management: A.I. automates inquiry categorization and routing for efficient handling. 5. Data-Driven Insights: A.I. analytics tools offer valuable insights into customer interactions and sentiments. Here’s A Free Video Showing Step By Step How To Create A Customer Service Chatbot : https://lnkd.in/dMV8FBa2

Microsoft Copilot AI is reshaping customer service – find out how it can help your business. In a competitive business environment, exceptional customer service is a vital differentiator that drives success. It builds customer loyalty, enhances reputation, and increases sales through positive word-of-mouth and referrals while providing valuable feedback for continuous improvement. Strong customer service positions a business for sustainable growth so it’s not surprising that businesses are turning to AI solutions to deliver efficient, enhanced customer interactions. Check out our blog to learn how Microsoft Copilot can lift your service game: 🔹 Streamline Operations: Automate repetitive tasks and free up your team to focus on complex problem-solving and personalised support. 🔹 Gain Insights: Uncover valuable data-driven insights to inform your strategies and enhance customer satisfaction. 🔹 Enhance Interactions: Provide tailored responses and quick resolutions, demonstrating your commitment to exceptional service. Microsoft Copilot AI seamlessly integrates into your existing systems, offering a user-friendly experience that empowers your team to work smarter. 👉 Read the Full Blog Here https://bit.ly/3yev619 #EssentialTech #AI #MicrosoftCopilot #AIforBusiness

🚀 Reimagining the Customer Experience with the Power of AI Yesterday I shared a video on the above topic, today I am following up with highlights from the accompanying LinkedIn article from Mala Anand, CVP Customer Experience & Success at Microsoft. Key Impacts: 🌐 AI transforms work, enabling faster and more focused customer care 📈 67% of employees report spending more time with customers 🧩 64% find AI helps personalise customer engagements Key Features: 💡 Microsoft Dynamics 365 Customer Service: Combines case management and digital engagement ⤴️ Enhanced routing reduces misroutes by 20% and increases first call resolution by 31%. 🚀 Copilot Integration: Streamlines complex support scenarios and aggregates information across multiple cases. - 12% reduction in average handle time for chat cases. - 9% increase in cases and chats managed by support agents. - 13% decrease in agents needing peer assistance. Key Benefits: 🔍 Real-time assistance and efficient workflows. 🧠 Leveraging large language models (LLMs) with organisational data. 🤖 Microsoft Dynamics 365 Contact Center: Embeds generative AI across contact center workflows. - Enhances communication channels, self-service, and intelligent routing. - Reduces costs and empowers agents to solve problems faster. 📊 Increased customer satisfaction and loyalty through tailored interactions. 🌟 Faster onboarding for new agents with AI-powered assistance. Why It Matters: Generative AI is not just a tech trend; it's essential for staying competitive. By leveraging AI effectively, businesses can: - Streamline processes and enhance customer engagement. - Drive sales conversions and improve post-sales support. - Reduce administrative workload and resolve more customer cases. 🔗 Link to article below: https://lnkd.in/e9K36JHS #AI #CustomerExperience #dynamics365 #customerservice #contactcenter #GenerativeAI

Exclusive event - Customer Service Reimagined with AI 🎟️🤖 Transform your Customer Service organization with Dynamics 365 and the power of Generative AI. Learn how Dynamics 365, infused with #AI, is reshaping customer interactions, enhancing efficiency, and driving customer and employee satisfaction to new heights. Gain insights and discuss with your peers on compelling topics about enhancing customer service in the Era of AI and find answers to questions such as: • How can we streamline our operations to increase and improve results while lowering costs? • How can we use AI to automate and improve issue resolution? • What are the benefits of using AI infused business applications? Join Accenture, Avanade and Microsoft for an exclusive event where innovation meets customer service excellence. https://lnkd.in/gJBr7JHq This is a free in-person event, but we limit seats to encourage interaction and for a great experience. Please make sure to register in advance to assure your place. #AvanadeDoWhatMatters #CustomerService #GenAI Sebo Wijnberg Caroline Hayet Marije Gast Bas van Sluis Rob Elsinga Kirsten Vriends Ben van den Brink Jeanine Onderwater Wouter de Nooij Martin Gerritsen Ricardo van Domburg

NEW TUTORIAL ALERT! Make your customer support experience smoother with GenAI in 5 minutes! 💥 Check out our latest video, where we take you step-by-step through setting up an AI-powered system that’ll handle all those customer queries like a pro. Whether you’re running a business, working in customer support, or just into cool tech, this guide is for you. We’ll show you how to get your AI agent up and running, customize it to fit your needs, and make your customers happier than ever—no sweat! Video Highlights 📁 Create Project 📚 Set up Knowledge Base 🤖 Configure AI Agent 💬 Create Public Chatbot 🎥 Watch Now: https://lnkd.in/gyGtpU3s Don’t miss out on this! Watch the video, smash that like button, and make sure to subscribe for more awesome AI tips. #GenerativeAI #CustomerSupport #Automation #AIinBusiness #CustomerExperience #TechInnovation #AIIntegration #BusinessGrowth #SupportOperations #AIRevolution

How To Operate Your Customer Support Like You Have 100 Employees - With Only You! 😮 In the software Botpress, you have the ability to create chatbots that can be used on multiple social media platforms and other platforms as well. If you're not familiar with chatbots, they're essentially a way to automate parts of your business, saving you time and effort from tedious tasks. It's like having an AI assistant that doesn't make mistakes. For business owners, this could be a game-changer, allowing you to focus on more important parts of your business to grow. More AI automations coming soon....... Heres the link to automate your own customer support: https://lnkd.in/gRn9D4nM

AR teams often lose time managing manual tasks like sending out invoices, writing customer communications, and searching for customer data. Quadient AR provides 3 smart solutions: ✅ Automation puts your collections on autopilot ✅ Generative AI provides ready-to-go dunning emails ✅ Centralized dashboards consolidate ALL your data Read what our customers are saying about the results they've achieved! https://lnkd.in/eci7pFyG #accountsreceivable #automation

AgentsForce built Octo to create AI agents that replace the need for outsourcing customer support. These AI agents can handle up to 70% of customer support tickets instantly by connecting to CRM systems, help center articles, and internal tools via APIs. They learn from past tickets to improve accuracy and can perform tasks like refunds or order tracking without human intervention. This reduces the workload on human support teams and increases efficiency by solving more issues automatically. Founders - Ohad Navon & Nadav Zamir Check out Octo - https://lnkd.in/d_F2Pb8Y Ciao👋🏾