MCI’s Post

CX and Research Expert Market Force Information Acquired by CX BPO Powerhouse MCI in Landmark Deal MIAMI BEACH, Fla., March 25, 2024 (GLOBE NEWSWIRE) -- MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer Experience (CX) company specializing in solutions to enhance customer experience for businesses through a variety of digital and onsite Customer Experience (CX) services such as customer feedback surveys, mystery shopping, operational audits, and competitive benchmarking to help businesses understand their customers’ needs and preferences better. Market Force Information, along with its Knowledge Force Software-as-a-Service (SaaS) analytics and case management suite, operates across the globe with a presence in the United States, Canada, and the United Kingdom (UK). In addition, Market Force provides digital and voice call center services, tech-support, customer service, customer survey solutions, employee satisfaction/engagement programs, complaint resolution services, social media management/monitoring, and SG&A support services. Market Force services are available with or without its industry leading SaaS Platform Knowledge Force. This advanced platform leverages data science and Artificial Intelligence (AI) to deliver actionable insights from enterprise data & market research. Predictive models inform brands of the specific actions designed to drive growth and profitability, taking the guess work out elevating customer experience. Anthony Marlowe, CEO of MCI commented, “We loved the Market Force suite of services and their approach to business improvement via market research, data collection, and tech-enabled business services. It was an easy decision for us to acquire 100% of the equity and assets.” Dr. Phil Doriot, EVP Market Force Information commented, “As a result of partnering with MCI, we now have one of the most differentiated and complimentary modern CX BPO mid-market conglomerates in world. The team at Market Force and I, are thrilled to be part of MCI and to co-lead CX innovation. The combined capabilities are highly unique." Marlowe further said, “I am not sure I’m aware of another mid-market company with the analytics, AI/automation, BPO, and CX capabilities as comprehensive as MCI, with all our subsidiaries that can move as quickly, have the flexibility, and come with an extraordinary price advantage.” The addition of Market Force further bolster MCI’s capabilities and differentiation for new and existing customers. More ---> #AI #Acquisition #Data #MarketResearch #CX #BPO #Polling #Analytics #CustomerExperience #MarketForce #KnowledgeForce #MCI #SaaS https://lnkd.in/gf-fxJBw

MIAMI BEACH, Fla., March 18, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of EastWest BPO. EastWest BPO is a leading Philippine BPO in the call center service industry near Clark Freeport Zone. This acquisition furthers MCI's strategic expansion of a diverse global footprint and enhancement of its BPO and technology offerings. Included in the acquisition is EastWest Technologies. EastWest, headquartered in San Fernando, Pampanga, delivers proven superior customer service, back-office, and sales support. EastWest is another valuable addition to MCI's growing robust portfolio of worldwide companies. The acquisition of EastWest cements MCI’s global footprint and extends MCI’s renowned flexible, secure, and cost-saving service and technology delivery to its’ almost 500 western logo client base. Anthony Marlowe, CEO of MCI, captures the sentiment of the EastWest acquisition, "The acquisition of EastWest BPO & Technologies is a key step for MCI in expanding our offshore CX BPO contact center solutions. After almost two decades as one of the fastest-growing onshore tech-enabled call center BPO service providers, we’ve spent the past few years heavily focused on more of what our clients want: technology and high-quality nearshore/offshore cost arbitrage. EastWest BPO, a mid-market provider, delivers top-quality service with highly tenured staff, which translates to happy clients that transition to MCI with a high degree of attention from senior level vendor staff.” This acquisition combines MCI’s leadership and EastWest BPO's resources to deliver a seamless expansion of services, with an emphasis on providing a comprehensive suite of customer interaction solutions to a broader audience. MCI’s clients will immediately benefit from the increased pool of expertly trained call center professionals and innovative technology propelling customer satisfaction, loyalty, and cost-effectiveness. #aquisition #BPO #ContactCenter #CX #Philippines #Technology https://lnkd.in/e-WZRvta

MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua https://lnkd.in/g4Vh_enh

Are you a buyer of #BPO or #CustomerExperience #CX services? Our #CEO Anthony Marlowe just rolled out this #F1 Grand Prix VIP Experience! Go to http://www.FlyCX.Ai to sign up🛫!