MIAMI BEACH, Fla., March 18, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of EastWest BPO. EastWest BPO is a leading Philippine BPO in the call center service industry near Clark Freeport Zone. This acquisition furthers MCI's strategic expansion of a diverse global footprint and enhancement of its BPO and technology offerings. Included in the acquisition is EastWest Technologies. EastWest, headquartered in San Fernando, Pampanga, delivers proven superior customer service, back-office, and sales support. EastWest is another valuable addition to MCI's growing robust portfolio of worldwide companies. The acquisition of EastWest cements MCI’s global footprint and extends MCI’s renowned flexible, secure, and cost-saving service and technology delivery to its’ almost 500 western logo client base. Anthony Marlowe, CEO of MCI, captures the sentiment of the EastWest acquisition, "The acquisition of EastWest BPO & Technologies is a key step for MCI in expanding our offshore CX BPO contact center solutions. After almost two decades as one of the fastest-growing onshore tech-enabled call center BPO service providers, we’ve spent the past few years heavily focused on more of what our clients want: technology and high-quality nearshore/offshore cost arbitrage. EastWest BPO, a mid-market provider, delivers top-quality service with highly tenured staff, which translates to happy clients that transition to MCI with a high degree of attention from senior level vendor staff.” This acquisition combines MCI’s leadership and EastWest BPO's resources to deliver a seamless expansion of services, with an emphasis on providing a comprehensive suite of customer interaction solutions to a broader audience. MCI’s clients will immediately benefit from the increased pool of expertly trained call center professionals and innovative technology propelling customer satisfaction, loyalty, and cost-effectiveness. #aquisition #BPO #ContactCenter #CX #Philippines #Technology https://lnkd.in/e-WZRvta
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MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, announced the acquisition of EastWest BPO, a leading Philippine business process outsourcing (BPO) in the call center service industry near Clark Freeport Zone. This acquisition furthers MCI’s strategic expansion of a diverse global footprint and enhancement of its BPO and technology offerings. Included in the acquisition is EastWest Technologies. EastWest, headquartered in San Fernando, Pampanga, delivers proven superior customer service, back-office, and sales support. EastWest is another valuable addition to MCI’s growing robust portfolio of worldwide companies. The acquisition of EastWest cements MCI’s global footprint and extends MCI’s renowned flexible, secure, and cost saving service and technology delivery to its’ almost 500 western logo client base. “The acquisition of EastWest BPO & Technologies is a key step for MCI in expanding our offshore CX BPO contact center solutions. After almost two decades as one of the fastest growing onshore tech-enabled call center BPO service providers, we’ve spent the past few years heavily focused on more of what our clients want; technology and high quality nearshore/offshore cost arbitrage. EastWest BPO, a mid-market provider, delivers top-quality service with highly tenured staff, which translates to happy clients that transition to MCI with a high degree of attention from senior level vendor staff,” said Anthony Marlowe, CEO of MCI. This acquisition combines MCI’s leadership and EastWest BPO’s resources to deliver a seamless expansion of services, with an emphasis on providing a comprehensive suite of customer interaction solutions to a broader audience. MCI’s clients will immediately benefit from the increased pool of expertly trained call center professionals and innovative technology propelling both customer satisfaction, loyalty, and cost effectiveness. https://lnkd.in/gJR_E9_n
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Establishing an in-house #contactcenter is costly and may not add value to an organization. While outsourcing comes at an expense, it’s far less costly than in-house operations yet offers a valuable return on investment in the form of improved customer relationships. At Protel BPO, cost savings and customer service excellence intersect! Give your customers what they deserve, call us today!
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Want to boost your efficiency? Let's chat about how CallShaper can help you!
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Customer Care BPO Market to Surpass US$ 86290 Million by 2030, Driven by 15.7% CAGR, Forecast Period 2024-2030 | The Market Reports #Business #Employment #Services #Technology #Telecom
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Your business, like most, probably experiences seasonality. At times, the customer customer service calls are manageable, but when the busy seasons hit can your staff manage the demand? If not, you stand a good chance of losing customers. Rather than trying to scale your customer service to fit varying needs throughout the year, outsourcing might be a better fit. Flexible seating at Protel BPO ensures your customers are always cared for despite the ebbs and flows of their demands.
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Customer Care BPO Market to Surpass US$ 86290 Million by 2030, Driven by 15.7% CAGR, Forecast Period 2024-2030 | The Market Reports #Business #Employment #Services #Technology #Telecom
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