McKinsey & Company’s Post

Capturing the full value of tech requires the right strategy, operating model, culture, and capabilities. At McKinsey, we rewire organizations to unlock the power of AI at scale, reinvent tech delivery, and build innovative products and businesses. Let’s turn tech into value: https://mck.co/3zx2n8a #neverjusttech

AI and advanced digital tools can empower service organizations to enhance customer experiences while reducing costs. However, success hinges on selecting the right technology and equipping teams to adapt effectively. When implemented correctly, this approach not only drives growth but also differentiates companies in a competitive landscape. Discover how digital transformation can elevate your service model. ➡️ https://mck.co/4dBxVI2

Technology is rapidly changing the way we work, and generative AI is the latest game-changer. But real productivity happens when businesses rethink how they operate and prioritize their people. In this At the Edge podcast episode, economist Erik Brynjolfsson discusses how gen AI will likely enhance more jobs than replace them. Curious about the future of work with AI? Explore more. ➡️ https://mck.co/47Uxvv3 #NeverJustTech

Retailers aiming to stay ahead in this hyper-competitive market need to get leadership on the same page with some big questions. Success isn’t about size—it’s about making courageous, strategic moves. Ready to take that leap? https://mck.co/3NaMXty

New research by the McKinsey Global Institute examines the productivity of America’s small businesses and identifies strategies to boost their productivity. Click through to explore key findings. ⏩ mck.co/USsmallbusiness

For years, financial institutions have relied on chatbots and automated services for basic customer inquiries. Now, advancements in generative AI are enabling chatbots to perform more sophisticated tasks, transforming the customer experience. We partnered with global bank ING to build, test, and launch a generative AI chatbot that not only doubled the chatbot’s performance but also established a scalable model for deployment across all ING countries. This initiative has defined a blueprint for expansion into ten markets, with the potential to impact over 37 million customers across 40 countries. Discover how we’re leveraging generative AI to put clients at the forefront of their industries. ➡ https://mck.co/3Nc4Ic3

Career advancement has long been a key expectation for managers, but today, companies are also asking them to cultivate a culture of inclusion and prioritize employee well-being—both essential for organizational health. However, many organizations are reporting declines in career development, mentorship, and sponsorship programs for women, as well as reduced recruiting and internship opportunities. While there have been strides in this direction, progress remains uneven, and it’s clear that more action is needed. Discover more insights in our 2024 Women in the Workplace report. ➡️ https://mck.co/3NbKa3i #WIW2024

Pandemic lessons are reshaping workplace inclusion. Organizations that recognize the innovative potential of neurodivergent individuals stand to gain a competitive advantage. HR can drive this impact by adjusting hiring processes to support neurodivergent candidates. Discover how. ➡️ https://mck.co/4eOPIg4

Intra-Asian trade now accounts for around 60 percent of the region’s total trade volume, making it the second-largest trading bloc after the EU. In a new video, McKinsey Global Institute partner Jeongmin Seong examines the dynamic geopolitical shifts and intricate trade networks that are redefining Asia’s economic landscape. As the region navigates challenges and opportunities, understanding these changes will be crucial for businesses looking to thrive in the evolving marketplace. Find out how these forces are shaping the Asian Century in our latest insights collection: https://mck.co/3Y0WauW #FutureofAsia