Medallia’s Post

ICYMI: What if you could ask your CX platform anything right now? What would you ask? Join me and Hadley Spadaccini of Medallia as we look at how "Ask Athena" from Medallia allows you to do just that. See it firsthand as she demonstrate how it works. #CX #marketingAI #CXstrategy #CXinsights

“You HAVE to check out this taco spot when you’re in town. You’re going to love it.” When we travel why do we value the recommendations of others? And what can a taco truck teach us about the future of Conversational AI systems? Next Tuesday 20th August, Janneke Van Hofwegen and Tom Hoy present their paper “Experts in the loop” at the 2024 EPIC People conference. They will share: - The subtle ways human experts establish trust and credibility - How Conversational AI systems can learn from and complement human experts - Principles for design and engineering teams building the new wave of expert systems

Another week, another episode of the hottest content on LinkedIn (According to a very detailed process and voted on by a very intense panel... of 1). This week, the Balto CS team is letting you in on a little secret. This week's topic is "Where are you hearing customers are getting the biggest benefits from AI?". There are some awesome benefits in this video! If you are currently using Balto, or some other AI, comment where you are finding the biggest benefits!

Series 3 Episode 6: Responsible AI 🎙️ On this last episode with Michael Akinwumi, Chief Responsible AI Officer at the National Fair Housing Alliance, we unveiled key insights around responsible AI.   In our conversation, we explored the intersection of responsible AI and data science, summarising in a nutshell that responsibility in AI surrounds the opportunities outweighing the challenges. We also delved into some core principles, emphasising algorithmic fairness, privacy, explainable AI, reliability, and human-centred alternatives. The discussion went beyond the theoretical, offering actionable insights that resonate with data scientist, regulators, stakeholders and enthusiasts.   Michael passionately stressed the need for stakeholders to maintain an open mind during collaborations, recognising the core objective of AI to safeguard consumers and society. Throughout our thought-provoking conversation, we pondered questions such as: 💡 Can we genuinely eliminate bias in AI? 💡 Can we have responsible AI without transparency? His personal story also sheds more light on all of these. You definitely want to tune in to this enlightening discussion through the ethical and practical facets of AI! Thanks for these useful insights and interesting conversation Michael.   #responsibleai #ethicsinai #datascience #diaryofafdatascientist #explainableai #trustworthyai https://lnkd.in/eSJiySVV

Having spent the last year or so integrating generative AI into our content work, Leif Erickson, Fabrice LaCroix, and I thought it was time to share our experiences. If you want learn about generative AI from a content professional’s perspective, watch our on-demand webinar #genAI #DITA #metadata

Introducing our new research hub! 🔬 Delightful research like no other ✨ Edit, highlight text, and add comments on your content in the AI Notepad. Personalize your research: combine traditional research methods with AI - the best of both worlds! 📚🤖

Conversational AI is transforming the way companies interact with customers. Smart use of conversational AI leads to a 30% boost in customer satisfaction and a 40% reduction in operational costs. But how can you effectively transition from traditional click-based interactions to voice-based interactions, on your digital platforms? The DEUS team, compiled the main principles for designing rich dialogues in the ‘Conversational AI primer’ below. If you would like to know more, you can contact me on LinkedIn or at human@deus.ai DEUS: human(ity)-centered AI #ConversationalAI #BusinessGrowth #CustomerExperience

Last week you all had ✨ a lot ✨ to say about better data. And with that foundation, we want to continue the conversation. For this week's #MarketingChats question, share your answer to: "What is 'better' AI."

🎙 Do you view AI as a replacement for financial advisors a couple of years down the road, or how do you think about that? Gabe Rissman recently joined host George Grombacher on the Aligned Money Show talking all about AI, and what the future of advice is going to look like both tomorrow and in 50 years. Watch what Gabe had to say in the clip below! Listen to the full episode of the Money Alignment Academy: https://lnkd.in/e6HKGaFE