A customer once told us this feature made him feel like a hero! That feature is called “Summaries” and it’s the most commonly used tool of Thematic customers. In this clip with Gregorio Uglioni of the CX Goalkeeper Podcast I explain what it is and how it works. #CXTools #VoCInsights #CXManagement #CustomerFeedbackAnalysis #DataAnalysis
Alyona Medelyan 🇺🇦’s Post
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🎙 Do you know how you can catch up on all the latest news, updates, and launches related to Bloq.it? The Bloq.it NewsRoom! 📰 In fact, we've recently shared an article about our brand-new podcast, Bloq.On.Tour, launched during the recent Leaders in Logistics Summit! 🔗 Click the link below and stay tuned. We're not saying there will big a big announcement soon. But we're not saying there won't be. https://lnkd.in/dtmUVPGp #SmartLockers
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Too often, we miss the opportunity to 𝐒𝐇𝐎𝐖 our teams why we need to change. Listen to this week's #SmartThinking Podcast as we explore the impact of organizational field trips and use the VARK Modalities: visual, auditory, read/write, and kinesthetic. 🎧Listen here: https://hubs.la/Q02gp-C10
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In this #Cisco podcast, Insight experts discuss the benefits of improving customer experience for better business outcomes.
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2023 Top 25 CS Influencer | Customer Success Leader | Podcast Host | Digital Customer Success Obsessed
NPS… Love it or hate it, you can’t deny that it’s a useful CX engagement tool. It’s not really about the number/score. The real power of NPS lies in the written feedback you get AND the good vibes juice you get when you actually respond to that feedback with humans! This is just one of the nuggets of gold from my conversation with Mary Caballero of Champify on the podcast recently. Watch: https://lnkd.in/ggvv6ETE Listen: https://lnkd.in/gTxugs5P
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How can you leverage automation to bridge the gap between the “story” and the “scale” work stream for brands? Watch this clip of ICP’s Jeremy Wintroub on the CreativeOps Podcast to find out. Find the full 1-hour episode here: https://bit.ly/3ys4g5i
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The "Modern Measurement Marathon" continues! Give it a read if you want to better understand the ins and outs of how pixel-based attribution for podcast advertising works! Thanks for an amazing collab Fairing! If you are looking for a post-purchase survey solution to better get a handle on attribution... look no further! Fairing is the best out there! #attribution #pixel #podcastadvertising
Yesterday, we talked about the difficulties in measuring podcast ads—while hinting at the opportunity to move podcasting from offline to online measurement through the use of pixels. In today's FAA post, Amelia Coomber scopes in on the topic of pixel-based attribution and why it's the most accurate form of measurement, how you can do it, and more. Read it here: https://lnkd.in/eBqRgYcJ
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The Modern Measurement Marathon continues! In case you missed today's webinar or you didn't want to hear me monologue for an hour BUT you do want to learn the ins and outs of pixel-based attribution for podcast advertising... Give this a read! Many thanks to the Fairing team for this awesome collab! Their content is some of the best out there! #marketinganalytics #attribution #pixelattribution #podscribe #podcastadvertising #podcast #advertising
Yesterday, we talked about the difficulties in measuring podcast ads—while hinting at the opportunity to move podcasting from offline to online measurement through the use of pixels. In today's FAA post, Amelia Coomber scopes in on the topic of pixel-based attribution and why it's the most accurate form of measurement, how you can do it, and more. Read it here: https://lnkd.in/eBqRgYcJ
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🚀 Discover the secret to a successful freemium model on the latest episode of The Force & Friction Podcast with Wes Bush from ProductLed! Learn why transformative user experiences are crucial in elevating a free user to a happy, paying customer. Watch the full episode: https://bit.ly/3BhgnUa #ForceAndFrictionPodcast #RevOpsLife #GTM #ProductLed
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Managing Director, Engaged Strategy Pty Ltd & Author of "10 Reasons CX/NPS® Programs Fail"
Two things that annoy me the most when working on CX/NPS surveys is the inordinate focus on the score and response rates. Join me in Part 1 of Ep. 5 of the Strategy Edge podcast where I challenge this limited mindset and outline what the focus should be. #InsightsGame #BusinessStrategy #newpodcastalert #CX #podcast #businesspodcast #brandpodcast #branding #marketing #netpromoterscore
ALERT: Survey Success Secrets Unveiled! Christopher Roberts reveals the misconceptions surrounding response rates of CX surveys and the correct way to interpret numbers and identify actionable insights. Are you ready to revolutionise the way you get customer feedback? Then tune in now to Part 1 of Episode 5 of the Strategy Edge podcast https://bit.ly/42gEuMo #SurveyInsights #CXRevolution #BusinessDecisions #podcastalert
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absolutely right.. surveys cannot be successful if there are no insights or action ... waiting for part 2 of this episode.. click here to watch the full episode https://lnkd.in/g3Mquq3S
ALERT: Survey Success Secrets Unveiled! Christopher Roberts reveals the misconceptions surrounding response rates of CX surveys and the correct way to interpret numbers and identify actionable insights. Are you ready to revolutionise the way you get customer feedback? Then tune in now to Part 1 of Episode 5 of the Strategy Edge podcast https://bit.ly/42gEuMo #SurveyInsights #CXRevolution #BusinessDecisions #podcastalert
