Spent the last couple of days at the NHS Confederation Expo with my amazing colleagues Sumayyah Mian Oliver Adebayo Shehryar K. Prash Ladva Katherine Bowman Olamide Oguntimehin Aneka Popat Claire Mulrenan Minna Eii Dr Saadiq Moledina Benjamin Moxley-Wyles Dr Daniel Ratnaraj
We heard from Professor Amy Edmondson about what psychological safety is and what isn't. A belief that the context permits interpersonal risk. Most errors result from faulty systems not faulty people. We need to stop asking "who did that mistake" and rather ask "what happened". Everyone's voice matters, quality and safety require learning and things will always go wrong, but we need to learn through asking good questions and responding productively.
Amazing case studies from Getting It Right First Time (GIRFT), who achieved through data driven, clinically led, planning, ring-fencing of resources and collaboration between different networks to improve theater productivity.
NHS Confed CEO Matthew Taylor calling for no major re-structuring of organisations, commitment to long term funding including investment to capital, commitment to LTWP, upstream healthcare through prevention and start looking at health that goes beyond the NHS.
A very productive workshop with Sheona MacLeod and Paul Da Gama, looking at practical solutions to improve the lives of doctors in training and make them feel valued.
A long discussion about continuous improvement culture with Matthew Taylor, Samantha Allen, Amar Shah, Sarah Sweeney, and Vin Diwakar. The five ingredients needed are leadership, vision, time&space for staff, capacity development and appropriate management of systems to embed changes. Need to be inclusive, co-produce the changes, use peer-to-peer learning and keep investing on building trust and relationships.
Amazing lessons to learn from Sir Clive Woodward about teamship, winning behaviours and winning cultures. There are no bad ideas, team players need to be encouraged to initiate new ideas, leaders need to listen. The rules are created by the team for the team and everyone signs up to them, creating a strong social contract.
Dr Daniel Susskind, gave us a different view of the future of healthcare professionals while technology and AI is being embedded to our day-to-day lives. We need to re-think our roles and and focus on what is not going to be automated, while finding new ways to give the public what they need from us.
Prior Authorization Automation | Streamlining Prior Auth for Payers | Prior Auth Regulatory Compliance
2moCongratulations! well deserved.