Post 2 – From “The New Agreements in Healthcare”
Over the Labor Day weekend, I reread my second book I published in 2006, "The New Agreements in Healthcare--healing a healthcare system on life support" This book points out the systematic nature the then big problems in healthcare. It also offers a case study of a loving, systemic approach (the New Agreements Work) to turn around a troubled hospital and grow/heal staff in the process.
It's been almost 20 years since we first began implementing this work--which has become more elegant--morphing to be called #3DHealthcare or #LovingWorkflows--in healthcare. In reading what I wrote, which now seem prophetic, we see healthcare making the same mistakes it was 20 years ago, resulting in a steady decline to today when it's broken beyond repair and, to survive, must be transformed, especially in care delivery.
I'm going to create a series of posts with excerpts from this book showing healthcare it can be done. See how staff we trained not only turned the hospital around but healed themselves in the process:
What People Are Saying about NEW AGREEMENTS Healthcare (20 years ago)
Our work with David Dibble and New Agreements Healthcare is helping us to understand that systems, not people, are most often the reason for errors and inefficiency. And if we are to have our people help us solve our problems and prevent errors, we must create an environment where fear is replaced with love and growth. . . . I am convinced that we are becoming a significantly better organization, one that can serve as a model for what healthcare can be and what organizations can become.
—John Rossfeld, CEO, Gila Regional Medical Center
The New Agreements creates a framework for a holistic approach to the operations of an organization. We all know intuitively that it is a combination of the people and the systems that affect how well an organization operates. New Agreements Healthcare embraces the development of the people while setting them up to be successful through optimization of the systems in which they must work.
—Sue Nieboer, RN, MPA, VP Operations, Gerber Memorial Health Systems
Implementation of the New Agreements over the past 18 months has greatly improved our organization through expediting change, growing people and improving systems. . . . My clinical nursing departments are walking away from the darkness of despair and frustration and into the sunrise of happiness in the workplace.
—Cathy Woodard, RN, CNO, Gila Regional Medical Center
David brings the concepts of the New Agreements and the Four Agreements together in one forum. He demonstrates that we can make a difference in the lives of those we serve, as well as have a positive effect on the bottom line. I wish all leaders would have the opportunity to take this training!
—Michelle Goldbach, RNC, MHA, Nurse Manager, San Diego Hospice
#LovingSystemsThinking #SystemsBasedLeadership #SystemsBasedManagement #ALovingOrganization
Management Consulting in Healthcare & Life Sciences | Medium Healthcare | TISS Mumbai
2moGotta do a 'bring your cat to work' day, Rhema! Wishing you the best in your initiatives here.