Jatinder Verma’s Post

Dive Deep into Customer Success Strategies! Curious about the keys to building strong customer relationships? Let’s analyze some real-life case studies from top brands: 1. Amazon: Amazon’s relentless focus on convenience and customer experience has made it a leader in e-commerce. 2. Starbucks: Starbucks leverages data to personalize the customer experience and drive loyalty through its mobile app and loyalty program. 3. Airbnb: Airbnb has built a platform based on trust and community, fostering connections between hosts and guests around the world. 4. Southwest Airlines: Southwest Airlines puts customers first with friendly service and transparent pricing, earning a loyal customer base. 5. Zappos: Zappos is renowned for its exceptional customer service, going above and beyond to delight customers at every touchpoint. Let’s uncover insights together and transform your customer relationships! #CustomerSuccess #BusinessStrategy #LearningAndDevelopment

Platforms over pipelines for efficient distribution !   Efficient distribution becomes achievable through platforms and digitalization.   Platforms help in:   1️⃣ Streamlining processes For example - Amazon's digital platform automates every aspect of its distribution network, from order processing to delivery   2️⃣ Optimizing logistics For example - Uber Eats uses real-time data to match delivery drivers with orders based on location and demand.   3️⃣ Enhancing customer experiences For example - Airbnb provides a personalized experience for travelers by offering tailored recommendations and reviews from previous guests   Share if this resonates with you ♻   #platforms #networkeffects #valuecreation #technology #personaldevelopment

🚀 Excited to share my first assignment with The Product Folks ! 📊 Analyzed the onboarding flow of G-Pay and provided insightful improvements to enhance user experience. From in-depth analysis to curated metrics highlighting improvements, check out my journey to optimize G-Pay's onboarding process! 📚 Week 1 | Insurjo 2024 | Onboarding Experience 🤝 🔍 Problem Statement: Analyze and improve the onboarding flow experience of a popular real-world B2C/B2B product. 🔍 Exploration: Delved into G-Pay's onboarding journey to uncover areas for enhancement. Conducted a thorough analysis of the existing user onboarding flow to identify pain points and opportunities for improvement. 💡 Suggested Improvements: Reimagined the onboarding flow with user-centric enhancements tailored to enhance usability and engagement. Proposed strategic adjustments based on insights gathered to streamline the user journey and optimize the overall onboarding experience. 📊 Curated Metrics Highlighting Enhanced Onboarding Experience: From reduced registration time to increased payment method adoption, meticulously tracked key metrics to quantify the impact of improvements on G-Pay's onboarding process. Analyzed data to showcase the success of enhancements and demonstrate tangible improvements in user satisfaction and engagement. 📝 Final Summary: Through detailed analysis and thoughtful recommendations, aimed to elevate G-Pay's onboarding experience. Leveraged insights gained during the assignment to contribute towards enhancing user satisfaction and driving positive outcomes for the product. Excited to share my learnings and insights from this assignment with The Product Folks community! Stay tuned for more updates😊! Figma Mockup designs: https://lnkd.in/g9J8JH3P @TheProductFolks #InsurjowithTPF #InsurjowithTPF #ProductManagement #UserExperience #GPay #GooglePay 📚💼

Recently, when I attempted to recharge my FASTag on Paytm, I was happy to see a miniature image of my car on their page. This small but thoughtful addition not only improved the user experience but also brought an unknowing smile to my face. It's fascinating to see how day-to-day products we use are continuously being improved for better user interaction.  #customerdelight #productdevelopment #userexperience

Hey everyone! I recently took part in a case study, Live challenge #185 hosted by PM School and clinched the 3rd position🥉. The challenge revolved around Improving user retention on Paytm after the non- compliance issues. In my submission, i delved into innovative solutions geared towards enriching user experience and boosting engagement. Here's what the case study covers: 1. A comprehensive overview of Paytm and some insightful Market findings. 2. Deep dive into User persona, and uncovering their pain points. 3. Potential solutions addressing the identified problems, backed by wireframes. 4. Employing the RICE framework to prioritise features effectively. 5. Outlining Success-metrics. 6. A go-to-market strategy for implementing the proposed redesign. I have attached my submission, in case you are interested in going through my research. Feel free to connect with me if you'd like to discuss the case study further or suggest any changes.🌟 #product #casestudy #paytm #figma #productdesign #productmanagement

Hello everyone! 🌟 Wishing you all a fantastic day! 🔥 Today, let's dive into the incredible success story of Uber and Uber Eats – two groundbreaking applications that have captured the hearts of millions worldwide. 💯 Behind their triumph lies a tapestry of innovation and user-centric solutions. 🚀 Let's unravel a few strands that contribute to their exceptional journey: 1️⃣ Convenience Redefined: Uber & Uber Eats have masterfully redefined convenience in our lives. Whether it's a ride at your doorstep or your favorite meal delivered, they've made life smoother and more enjoyable. 2️⃣ Seamless User Experience: The apps boast an intuitive design, ensuring a seamless and user-friendly experience. From effortless navigation to quick transactions, they've prioritized user satisfaction. 3️⃣ Innovative Technology: Uber's utilization of cutting-edge technology, like GPS tracking and cashless payments, has set new standards. It's not just a ride; it's a tech-driven experience. 4️⃣ Global Accessibility: The global reach of Uber & Uber Eats has connected people across borders. The convenience of their services knows no bounds, making them an international sensation. 5️⃣ Adaptability to Trends: Both applications have displayed an uncanny ability to adapt to changing trends. Whether it's incorporating new features or responding to user demands, they stay ahead of the curve. Your thoughts and opinions matter! What do you think has fueled Uber's success? 🤔💬 Let's spark a conversation in the comments below! 👇 Exciting content coming your way – stay tuned for more insightful posts! 💪💪💪 Follow for a journey through innovation and inspiration! 🚀 #Uber #UberEats #Innovation #SuccessStory #TechRevolution 💼

What do Amazon, Airbnb, Ikea & Netflix have in common? (HINT: It’s the main reason they’re household names today) 👉 Speed to market They all had a game-changing idea and moved on it quickly. Speed to market is so important because: 1️⃣ First mover advantage Being first to market allows you to establish brand awareness and capture market share before competitors even launch their product/service. 2️⃣ Shape perception By being the first to introduce a new solution, you have the power to define the conversation and influence how potential customers perceive your offering. 3️⃣ Gather customer feedback Early releases allow you to gather real-time customer feedback and iterate on your product or service, ensuring it truly meets market needs. Your offering could be on a V2 or V3 before your competitors launch V1. 4️⃣ Boost morale and momentum Achieving a successful launch can energise your team and propel your business forward, fostering a culture of innovation and growth. 5️⃣ Not just staying ahead of the curve, but defining it Innovation is key. A slow pace to market can leave you vulnerable to disruption from agile competitors. Moral of the story: If you think you’ve got a good idea. Move on it fast because chances are somebody else has had the same idea…

Recently, Spotify accelerated their feature rollouts and expanded testing capacity using cloud-based testing. Not only that, Netflix also was able to improve cross-platform testing with cloud-based solutions, ensuring a consistent user experience and boosting customer satisfaction. What is cloud-based testing in simple terms and how can you benefit from it? Continue reading to learn more. #cloudtesting #softwaretesting #userexperience #customersatisfaction

🙊 Is Your Product Onboarding Failing? 👀 The reasons might not be as obvious as they seem. Once when I joined a new company and analyzed user behavior during onboarding, I quickly realized that the process was irrelevant to users — it didn’t align with their immediate goals. 😱 But my biggest revelation came when I hit the field. During a meeting with a courier and a new client, I discovered that a significant portion of users skipping onboarding was influenced by the couriers’ objectives. They were eager to guide clients directly into the app to complete specific actions. Naturally, the couriers encouraged users to skip onboarding by claiming there was nothing worthwhile in it for them. 🙈 This is a reality we often overlook! What about you? Have you encountered similar situations? Share your experiences below! 👇💬 #ProductManagement #UserExperience #Onboarding #CustomerSuccess #FieldInsights #Activation

Do you know why everyone’s buzzing about RCS? 🐝 All eyes are on Apple to support RCS (Rich Communication Services) later this year 👀 But many companies have already started using RCS to improve their customer experience! Did you know that Booking.com is one of them? Let's have a look at the benefits of RCS in their case: 👌 Reassurance: Their customers get to get excited and stay informed! The RCS messages ensure clear check-in and check-out dates as well as other key information. 📸 Perfect picture: Booking.com knows that visuals make all the difference for customers, which is why their RCS messages feature high-resolution pictures of the accommodation. 💬 Actions on the go: From adding the trip to their calendar to dialing up the hosts, added RCS buttons ensures that any action the customer could need is only a tap away. 📱 An app-solute must: An extra button allows for installing Booking.com’s app super easily, meaning that customers who want a more in-depth experience can easily get it. It’s probably no surprise that their customers are loving the RCS messages 🚀 Is your business already using RCS or planning to do so? Follow along for more RCS news 🙌 #RCS #TechTrends #Innovation