Mehdi Boumaiza’s Post

Nearly half of all internet traffic comes from bots! Join this upcoming Imperva #webinar to discover the latest bad bot trends and effective strategies to mitigate automated threats without impacting customer experience.

Nearly half of all internet traffic comes from bots! Join this upcoming Imperva #webinar to discover the latest bad bot trends and effective strategies to mitigate automated threats without impacting customer experience.

"Where is my order?" is typically the most common query that e-commerce retailers receive..... As a result, companies either: 1. Use their agents' valuable time to reply to these repetitive (and mundane!) queries. 2. Implement a chatbot which deflects but doesn't resolve customer queries. Luckily, there is an Option 3 💡 Below is an overview of how deep integrations can create great customer experiences and allow agents to spend more time on high-value conversations If your company is currently receiving a high number of WISMO requests and is seeking a solution to address this, we would love to hear from you 👋

The difference between a good chatbot and a bad chatbot is how well they solve real customer issues. Being able to automatically share tracking links is a first step, but if a order is stuck, or lost, then the chatbot needs to do more. Find out how we solve that issue here: https://lnkd.in/ehJUa_Q9

Enhance your customer support strategy with data-driven decisions for improved performance and satisfaction. Learn more: https://lnkd.in/gg-629Ug #chat #chatbot #customersupportagent #performance #data

Chatbots turn every customer chat into a goldmine. With chatbots, you have a constant flow of valuable insights at your fingertips.

To make the most of proactive chat, understand which actions improve the customer experience and which ones may have a negative impact. Here's a list of dos and don'ts to consider while engaging in real-time customer interactions. For a full breakdown of these practices, visit our blog: https://bit.ly/3NguADF

#AI can provide real value--right now. Another great example of how Verint bots are delivering #AI business outcomes to meet our customers' needs.

A visual comparison of a chatbot and a human handling customer chats. On the left, the chatbot is efficiently managing multiple chats at once, with speech bubbles from different users appearing simultaneously. On the right, a human is focused on one chat at a time, looking slightly overwhelmed by multiple notifications waiting for attention. The setting is a simple digital interface, representing the chatbot and human interactions side by side.

Unlock the Power of Every Customer Conversation with #Uniphore's U-Analyze. https://bit.ly/3Y528em Discover how U-Analyze provides 100% visibility into your customer interactions, uncovering actionable insights to enhance performance and compliance. #ConversationalAI #AIInsights