Melanie (MB) Booher (Rains), MHR, PHR, CFC Culture Coach’s Post

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Life is Too Short to Work with Jerks | 📚 Amazon Best-Selling Author | 🎤 Speaker | 📖 Hybrid Publisher | Cards for Culture Game & THRIVE Model Creator | Heart-Rooted (HR!) Leader | Rain Maker | Get the Game! 👇

Show Me The Numbers Our engagement committee had been planning a trip to the FreeStore FoodBank. We secured approval from our CEO granting everyone 1/2 day off (and in a billable environment this is a very big deal!) After months of planning, we were excited to don our matching T-shirts and make the trip to help hungry children who wouldn't otherwise get weekend meals. Two days before the big event, I had a conversation that would forever change me. My boss, who we will call George, was in a state of panic. "How are we going to take half the company offsite for 1/2 day, when we're not meeting our quarterly numbers?" Altruism be damned, we needed to meet numbers. George and the C-Suite were extremely stressed over this. Similar to Tom Cruise's outburst in Jerry McGuire - "Show me the money!", George said, "Melanie, I need you to show me the numbers! How is the company going to benefit from attending this event?" I explained that this trip was a morale-building feel-good event to give back to the community and show our employees that we are a company who cares about other people. I tried to help him see that we can't always produce a hard number which will directly impact profitability. George proudly offered this alternative: "Instead, I have an idea.. let's get a temp agency to hire people who will work at the FoodBank. They get workers, people get jobs, and we get to keep our team billable to meet our quarterly numbers.. so everyone wins! We'll call it a triangle of happiness." As he said this, he outlined a triangle on his palm. Speechless. I looked intently at his face to see if he was serious… And the sad truth - he was! Again I explained that while it's difficult to put a number on the event, it was good for our team and it needed to happen. Not having the event would have been catastrophic to morale. As I left his office he was still shaking his head in discontent. The big day came and went, and our team had an amazing time. We created meals for more than 2500 children, took pictures, shared laughs and had a great team-building experience. Later that night as I was driving home, I received a call from George. He was very quiet (which is unlike him) and then he simply said, "You were right." It was a moment that has defined me ever since. I responded, "Can you show me the numbers?" To which he was gracious in his reply, "No you were right, it does feel good. I guess you can teach an old dog new tricks!" Later that year we went on to win, "The Best Place to Work" Award. And in the end, the numbers proved that we stayed the course in a good way - with engagement scores and retention. Sometimes you just have to believe.

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