Today we want to spotlight a 'FRED' that has been on a few of our San Diego Teams - Giovanna Rodriguez! She was nominated by her team and they said: "Giovanna is a rising star. Her big 3 is a constant. Her ability to adhere to our standards while delivering Mendo Magic to our guests is seamless. A recent shift put her in the spotlight. A combination of tight scheduling and her team member not being able to make the shift saw her solo. Not only did she set up the restaurant perfectly and support catering, she flexed between all positions the entire shift with ease. The kicker though, was that she farmhosted every guest that walked through the door, even ensuring all kiddos got to color happy. Giovanna truly goes above and beyond on every shift!!" Giovanna's genuine dedication to consistently providing extraordinary service is what makes her a total FRED and an exceptional Team Member at Mendo! Thank You for all of your hard happy work Giovanna! 💙
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The Heartfelt Power of Catching Excellence in Our Restaurant Team In our bustling restaurant world, I've learned over the years that catching someone doing something right is like sprinkling magic into our daily routine. For instance, the other day, I noticed one of our fantastic hosts, warmly chatting with a guest creating an authentic connection and personally walking them to their table. They did it in such a genuine, welcoming gesture. I made sure to tell her that her personal touch and warm hospitality truly set the tone for that guest's experience with us. And that's the secret, friends – being specific in your praise. When our incredible F.O.H manager at Gusto, Erin, consistently brings positivity and contributes to our incredible team culture, I take a moment to highlight the magic moments: "Erin, you are incredible, your willingness to help your teammates by taking time to listen and rectify any issues they have, your positive attitude and your dedication to creating a great atmosphere at our restaurant– it's simply amazing." Specificity is key! It's not just about saying "good job," but recognizing the unique actions that make a difference. Recognition like this ignites passion and encourages a culture of excellence. It motivates the team to aim for those moments of greatness every day. It's a reminder that when we catch someone doing something right, we reinforce the behaviour we want to see more of. #RestaurantTeam #Excellence #SpecificRecognition #Hospitality #PositiveCulture #Teamwork #Inspiration #Leadership
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The Restaurant Coach®️| 6X Amazon Best Selling Author - My mission is to work with independent restaurant owners that want to achieve the have-it-all lifestyle across all four domains: Body, Being, Balance, Business.
A restaurant succeeds through collaboration, not individual brilliance. Seek those whose personalities and principles align with the team's shared values. With a commitment to a united purpose, a cohesive crew outperforms disjointed superstars. #restaurantsuccess #restaurantlife #teamwork
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I love this on so many levels. First, it's just funny. Second, the production is really simple (I've had my fair share of simple ideas struck down because they "weren't exciting enough."). OK, so that's two levels, not many levels. Well, two levels is still good. And no, I don't need any bloomin' onions. #advertising #creativity #film #production #soproudofoutback
Outback Steakhouse doesn’t care that you don’t care about it winning a top award for caring about you.
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In the dim, buzzing glow of the restaurant’s incandescent lights, the life of a server unfolds like a frenetic dance with chaos. It’s a relentless ballet on the tightrope of human interaction, where each night is a raw, unfiltered performance. The floor becomes a battlefield of spilled wine and dropped silverware, a testament to the unpredictable nature of the service industry. With every smile, the server trades in patience and empathy for the sweet illusion of satisfaction, navigating the minefield of demands, complaints, and the occasional act of genuine gratitude. This is no mere job; it’s a gritty, unsung art form where camaraderie and fatigue intermingle, and the reward is not in the applause but in the shared resilience of the frontline warriors of hospitality. For some, a mere stepping stone of a job to higher riches and rewards, while for others, it can be endless and vicious cycle of hot plates, late nights, and if you’re lucky, maybe a cold beer among comrades. #serverlife #foodservice #foodserviceindustry
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An ideal day off? Simply surrounded by the warmth of friends and family. Whether it's at a restaurant, beach, or anywhere we can share laughter and love, each moment with my loved ones is a perfect day. 💖 How about you? Drop your ideal day in the comments below! #FamilyTime #CherishedMoments #entrepreneurslife #veteranslife
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Two companies or more collaborating to provide the best operational and customer experience in restaurant companies provides the highest level of success. #restaurantmanagement #restaurantindustry #restaurantsuccess #restauranttech #restaurants #restaurateur #collaboration #collaborativesuccess #collaborationsolutions #collaborationmatters
Today, we’re proud to spotlight a cherished and long-standing customer whose commitment to handcrafted food and genuine hospitality resonates deeply with us! 🥪 From the delectable layers of the McAlister's Club to the extraordinary giant Spuds, your dedication to crafting exceptional culinary experiences mirrors our mission of providing cutting-edge solutions for seamless operations. 🥔✨ The joy of collaborating with McAlister's Deli extends beyond our shared values—it's the fantastic team that makes every interaction truly remarkable! 🤝💙 As we toast to your continued success, we express our deepest gratitude for entrusting us with your operational needs. Here's to many more years of shared victories, innovative solutions, and the delicious journey ahead! 🥂🚀 #McAlistersAndDecisionLogic #ServingUpSuccess
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Wine List Optimization Specialist | Training + Education | People Developer | WSET Educator | Experienced Hospitality Professional | Advisory | Speaker | Renegade by nature
Daily Dollop of Wallop #70 Here is a question for you. Would you go out of your way to book a table at a restaurant where they were awarded with having the 'Best UK Sommelier'? The coveted prize was awarded to a gentleman this week, that needed to demonstrate certain skills, produce a more than competent set of answers to a written examination and complete some quite rigorous tests, all with the aim of being awarded 'Best UK Sommelier. For the individual, I imagine it is a dream or ambition realised and so it's a wonderful accomplishment and, I would like to think, it opens many doors and would enable him to become a key person of influence within his field. I do genuinely wonder, though - do guests in a restaurant see this as a reason to dine and spend money in said establishment? Is this accolade bestowed upon him and the place he works in (Ok, it is Berry Bros in this instance but, picture this scenario as a restaurant) enough of a pull to bring people in? I have a view on these types of competitions and the pressures it puts the guys and girls that take part under. Does the reward, recognition and career development opportunity warrant the outlay of work and stress? Very keen to hear some thoughts. Leverage your beverage.
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The community manager (CM) is not only for posting photos on your Instagram account ⛔️ As a CM, I can be responsible for the entire management of your social networks.
My favourite kind of videos: people with good humour - are those who keep this world 🙌 Thank you very much for participating in this "avanture," @francois_hrdn 😘 And, of course, le Chef 🙏 📽 pour Le Bistrot de Villedieu 😇 #restaurantvideography #restaurantbackstage #chefslife #restaurantlife #funcookvideo #funnyvideos
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Well done to all. So good to see Star doing so well
The BII NITAs were celebrated in front of a packed crowd on Tuesday evening at the Leonardo Royal Hotel London City! 🎉 Congratulations to all of our winners 🏆 AB InBev Brewhouse & Kitchen Brunning and Price Pubs Ltd Fuller, Smith & Turner Marston's PLC Oakman Inns & Restaurants Ltd Star Pubs & Bars Ollie C. Sze Razak Jill Whittaker OBE FCA FRSA FIH FBII
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🔹 Executive Operations Leader | Hospitality Maven 🔹
1moCongratulations! Love me all FRED’s