Mercedes-Benz of Chicago’s Post

Discover the power of timing in automotive sales! New research reveals Tuesdays as the prime day for customer enquiries. Remember, with AutoBuzz, dealerships can stay ahead by receiving enquiry reports every Tuesday (and every other day of the week) #AutoBuzz https://bit.ly/3JxiLak

The Widewail team has been working hard for the past few months… And we’re excited to share our first annual Voice of the Customer Report 🎉 The VOC Report uncovers what makes car dealership customers happy, the top priorities of buyers and how trends are changing over time. We analyzed 800k reviews from 16k new car dealerships and here’s what we found: ⭐The #1 driver of positive reviews is staff ⭐Poor communication in the service department is the top issue in negatives ⭐Price is mentioned 4.7x more often in negative reviews than positive reviews. ⭐The average rating of reviews mentioning EVs was 4.30, lower than the industry benchmark ⭐Tesla’s negative review percentage is 32.5%, worse than average Unlock the full report to see which operational changes you make have the best and worst impact on customer sentiment. 👇Link in comments

Reputation’s annual Automotive Report details how top auto brands and dealers leveraged customer feedback to increase business by as much as 10%! We analyzed 5.5 million car buyers and service reviews to reveal insights into the evolving sentiment of auto consumers, the power of reviews to drive car sales, and what it takes to be a top dealership globally. https://lnkd.in/gyXk4Eis

Reputation’s annual Automotive Report details how top auto brands and dealers leveraged customer feedback to increase business by as much as 10%! We analyzed 5.5 million car buyers and service reviews to reveal insights into the evolving sentiment of auto consumers, the power of reviews to drive car sales, and what it takes to be a top dealership globally. https://lnkd.in/gyXk4Eis

Calling all automotive professionals in my network! It's that time of year -- the Reputation Automotive Report was released today! Here are some of my favorite takeaways! If you are in the automotive industry-- take note! These are trends that you can't afford to ignore! 🚘 Customer Feedback Drives Business: 84% of consumers deem dealership reviews crucial, and 74% insist on a minimum 4-star rating. Meanwhile, 40% of consumers are likely to provide feedback in a public forum like a review site.  🚘 Review Volume is Soaring: Year over year, review volume increased by 11%, and 2023 marked peak review volumes across all major sources of review locations when compared to the last three years.  🚘 Interest in EVs: There is a 60% increase in review volume for EVs over the past two years, and in the UK,  29% of EV buyers have made their purchase decision after engaging with a dealership. 🚘 The Gen Z Factor: 93% of Gen Z use reviews to make purchasing decisions, and are twice as likely (17%) to have their choice of dealership influenced by social media versus the general population (8%).

“93% of Gen Z use reviews to make purchasing decisions, and are twice as likely (17%) to have their choice of dealership influenced by social media versus the general population (8%).” That’s one of the many insightful stats from the 2023 Auto Report released today! Check out the ranking to find out who’s leading the Reputation Score race to the top ⭐️⭐️⭐️⭐️⭐️

Car Salesmen Are Turning Customers AWAY from Their Dealerships! In this video, we explore critical issues affecting retail automotive sales – unintentionally causing customers to run away from the dealership. We address the communication gaps that may be deterring potential buyers and explore effective solutions. #CarSales #CarSalesmen #CarSalesman #CustomerRetention #BusinessInnovation #AutomotiveSales #CustomerExperience #SalesEmpathy #CommunicationSkills #BusinessTransformation #SalesInnovation #AutomotiveIndustryInsights #LinkedInDiscussion #SalesStrategies

The aftermarket auto parts industry operates uniquely. Customers typically request specific parts by providing their car model to retailers. Retailers, in turn, must be knowledgeable about #OE numbers to ensure the compatibility of the requested part with the exact car #model. Hence, besides quality and pricing, accurate product data plays a crucial role—a distinct feature of this industry. At our company, we prioritize #data accuracy and product quality. Before providing #competitive quotations, we conduct thorough data and #quality testing. This commitment to excellence underscores our dedication to serving our customers. #AftermarketAutoParts #OECompatibility #DataAccuracy #QualityTesting #CustomerServiceExcellence

🚗 🚨 The 2023 Reputation Automotive Report is live! Which brands and dealerships top the rankings and why? Check out the report to find out. 🚘 https://lnkd.in/g_EbdKjn #automotiveindustry

Did you see this one coming? There’s been an increase in sight-unseen appraisals of customer vehicles. It’s something you’ll want to offer – and perfect – if you want to stay competitive, win over customers and acquire cars without losing profit. Swipe to see tips from industry leader Dale Pollak on how best to handle customer requests for appraisals and turn these opportunities into a more consistent and reliable source of inventory. Then, read the full article for details. https://lnkd.in/eb96W7Ms #vAuto #automotiveindustry #dealerships #cardealership #inventory #usedcars