Mercedes-Benz of Hoffman Estates’ Post

✨ Elevating Customer Experience in the Automotive Industry! 🚗 At Cover All Program, we're committed to providing an exceptional experience our dealership partners and customers deserve. 🤝 Our dedicated territory managers aren't just representatives; they're the heartbeat of our commitment. They share valuable information and train our dealership partners on how our warranty programs and products can benefit them and their customers. More importantly, they foster trustworthy and long-lasting relationships that we value greatly. With our innovative warranty programs and state-of-the-art ceramic products, we empower dealerships to excel in today's competitive market. But what truly sets us apart is our seamless claims experience. We've developed a process that eliminates friction points for dealerships. Our claims process is designed to be simple, efficient, and hassle-free, ensuring that dealerships can resolve any issues quickly and return to serving their customers without interruption. By providing this level of support, we enhance customer satisfaction and strengthen the bond between dealerships, customers and Cover All Program, creating a partnership built on trust and reliability. ⭐ Are you a dealership looking to provide customers with programs that provide peace of mind and the exceptional experience they deserve? Contact us today to learn more about our programs! https://caprogram.ca/ #coverallprogram #customerexperience #customerservice #trust #warranty #dealerships #dealership #automotive #automotiveindustry #relationships

When Les Silver speaks...auto retail leaders (should) listen! The #1 EV opportunity for dealers is to offer a second chance to retain a "customer for life'' by preparing their front lines to successfully field customer EV inquiries! (a chance they blew with ICE vehicles) The #1 downside for dealers by not preparing their front lines to be perceived as EV trusted advisors is not only losing that EV interested customer...but also the potential lost sale/service for that other vehicle they might own. Wouldn't it be worth 20 minutes of your time to view Les Silver's spot on presentation via Ted Ings #fixedopsroundtable and hear the truth about the service advantages of electric vehicles. 20 minutes!! https://lnkd.in/gp2gXXWp ** It appears from JD Power data, that dealers have done a less that effective job at preparing their front lines...sales, F&I and service...to deliver the information/education needed for customer EV inquiries. (there are a few exceptions, like CMA Cars Liza Borches ) From JD Power... ** SERVICE ADVISOR KNOWLEDGE is a major issue for BEV customers. Customer satisfaction with the “knowledge of service advisor” is 788 for mass market brand BEV customers and 830 for premium BEV customers. These scores are well below similar ratings for ICE customers at 855 and 877, respectively. Usually, the advisor relationship is an area where the dealers do well. It’s traditionally the highest scoring of the five areas of measurement. Nigel Zeid John Ellis Durran Cage Andrew Zabielinski BEVEverything, EV Consulting John Fitzpatrick Ed Roberts Tully Williams Kristin Jones Brian Kramer David Spisak Jimmy Douglas David Long Michael Weldon Michael Wheatley Judi Anderson Chris Sutton Robert Migliaccio Dan Shine Shon Kingrey Christopher Harto Randy Brenckman Karen Hudson Shelley Prange Washburn Eric Barbosa Mike Hoeller Michael Roush

Attention Automotive Dealerships: Maximize Vehicle Safety and Customer Satisfaction with SafeTstop! Are you an automotive dealership striving to provide the utmost safety and satisfaction to your customers? Look no further than SafeTstop, the industry-leading brake testing system that is revolutionizing the way brakes are assessed. Here's how SafeTstop can benefit your dealership: 1. Ensure Vehicle Safety: As an automotive dealership, the safety of your customers is a top priority. By incorporating SafeTstop into your dealership, you can offer comprehensive brake testing services, ensuring that every vehicle on your lot meets the highest safety standards. Give your customers peace of mind knowing their new purchase has been thoroughly inspected. 2. Enhance Customer Experience: Differentiate your dealership by providing advanced brake testing services with SafeTstop. When customers see that you go above and beyond to ensure the safety and performance of the vehicles you sell, they'll have a higher level of trust in your dealership. This can lead to increased customer satisfaction and repeat business. 3. Streamline Vehicle Inspections: SafeTstop's user-friendly interface and efficient testing process allow your dealership to streamline vehicle inspections. With quick and accurate brake testing results, you can expedite the sales process and ensure vehicles are ready for the road in no time. Increase operational efficiency and improve customer turnaround time. 4. Drive Sales and Profitability: SafeTstop's advanced reporting capabilities enable you to provide customers with detailed brake testing reports. These reports can be used as a valuable selling point, giving potential buyers confidence in the quality and safety of the vehicles you offer. Boost sales and profitability by showcasing your commitment to vehicle safety. 5. Gain a Competitive Edge: In today's competitive automotive market, staying ahead of the competition is crucial. By incorporating SafeTstop into your dealership, you demonstrate your commitment to providing the most accurate and reliable brake testing solutions available. Stand out from the crowd and attract safety-conscious customers who value quality and peace of mind. Rental Systems available Call 02 9832 0045 #SafeTstop hashtag #braketesting hashtag #SafetyFirst hashtag #operationalefficiencyy hashtag #StayCompliant hashtag #dealershipmarketing

🚗 In the dynamic world of automotive service, the transition period after a manufacturer's warranty expires is critical. Statistics from industry leaders like Cox Automotive and JD Power indicate that a significant percentage of customers tend to drift away from dealership services post-warranty. But why let that happen? 🔍 At EasyCare (an APCO Holdings brand) company, we've honed our strategies to not just retain these customers, but to also enhance their service experience. ✨ Here's what we focus on: Personalized Customer Experience: Each client is unique, and their service needs are too. We train service advisors to understand and meet these individual needs, creating a tailored experience that brings customers back. Transparent Communication: Clear, honest communication builds trust – a key factor in customer retention. Quality Service Offerings: Post-warranty doesn't mean a drop in service quality. We ensure high standards are maintained, so customers feel their vehicles are in the right hands. 🎯 Our goal at EasyCare is not just to be a service provider, but a total performance partner. We're committed to equipping your team with the skills and strategies to not only retain post-warranty service customers but to also excel in customer satisfaction. 🌟 Interested in enhancing your team's performance? Email me at csmith@apcoholdings.com to customize a training program that fits your dealership's unique needs. Let's drive towards success together! GWC Warranty (an APCO Holdings brand) National Auto Care (an APCO Holdings brand) APCO Holdings, LLC #AutomotiveService #CustomerRetention #DealerServices #EasyCare #APCOHoldings #ServiceExcellence #AutomotiveIndustry

💡 Did you know that 𝟯 𝗼𝘂𝘁 𝗼𝗳 𝟰 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 are interested in hearing about recommended repairs when they bring their vehicle in for service? 🚗🔧 By automating tailored service recommendations prior to the visit, workshops can 𝘂𝗻𝗹𝗼𝗰𝗸 𝗵𝗶𝗱𝗱𝗲𝗻 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 and 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻. 📱 𝟲𝟱% 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗿𝗲𝘃𝗶𝗲𝘄 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗿𝗲𝗽𝗮𝗶𝗿𝘀 before their visit. ➕ 𝟭𝟱% 𝗮𝗱𝗱 𝗲𝘅𝘁𝗿𝗮 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 like A/C or brake service, increasing sales per visit. 💬 Martin Færch, Head of Aftersales at MTH Biler: “We know it takes a long time to manually identify all the recommended repairs and products for the car when the customer comes in. So when this is done automatically before the visit, it is a huge help.” 💬 Marc Bauer, Partner at ag analytics, says: “Typically, the process of offering recommended repairs relies on the service advisor to review the car’s vehicle history for every repair order. Automating recommendations ensures all relevant services are presented to the customer prior to the visit, improving planning and efficiency.” We’ve put together everything you need to know about recommended repairs in this article. Happy reading! 📖 👉 https://lnkd.in/dk_MZHZZ #Automotive #Aftersales #RecommendedRepairs

PRESS INFORMATION | June 17, 2024 AHEAD Automotive announces significant enhancements to its #proPoints #loyalty #program with new at MANN-FILTER partnership AHEAD Automotive GmbH, a pioneer in the digitalization of the automotive aftermarket, proudly announces exciting new additions to its renowned loyalty program, proPoints. The program is designed to reward the loyalty of automotive garages and increase customer satisfaction. Expanded range and new partner MANN+HUMMEL proPoints has significantly expanded its range to offer automotive garages advantages when purchasing premium products. Thanks to collaboration with leading automotive suppliers Clarios, FORVIA HELLA, Niterra EMEA GmbH and ZF Group, with a total of 9 product brands, the expanded range now covers more than 75% of the vehicle parts and spare parts that automotive garages need on a daily basis. One special highlight is the inclusion of MANN+HUMMEL and its entire MANN-FILTER range in the proPoints loyalty program. This #partnership gives automotive garages the opportunity to collect points even faster with the expanded offer and to order first-class rewards free of charge. As Bastian Mertens, Chief Marketing Officer of AHEAD Automotive GmbH, explains: “These partnerships with the premium brands in the automotive aftermarket are an important key to being able to offer garages an appealing program and to make them even more attractive overall.” MANN-FILTER introductory offer for new and existing customers To celebrate the significant expansion of this loyalty program, an attractive introductory offer is being launched. In June, participating automotive garages will receive an additional 100 bonus points when purchasing MANN-FILTER products. In July, double points will be awarded for every purchase from the many products offered by MANN-FILTER.

Are you surprised by this? 🤔 More than 2000 customers surveyed in the UK and most want a great buying experience. What an opportunity! Personally, I'm not surprised by the claim. The Institute of Customer Service (ICS) has been reporting this for years. They say that over a third of motor consumers are willing to pay more to get more. That's why #DSAutomobiles employ Concierges, not sales consultants. They go the extra mile at every point of the journey; marketing, pre-sales, sales and aftersales, to make sure the client is happy every step of the way. #theartoftravel

While the automotive industry has made remarkable strides in enhancing the buying experience, it’s imperative that we realize that the journey doesn't end at the point of sale. The true path to success lies in further nurturing and retaining those relationships, turning satisfied customers into lifelong, loyal advocates. It's time for dealerships to invest as much in retention as they do in acquisition, securing their success for years to come. https://lnkd.in/et_GgNAR

🚗 Exciting Insights from Industry Leaders 🚗 We're thrilled to share a captivating discussion featuring Steven Whitlock and Delano Palmer of Innovation Financial Services, focused on the transformative "Warranty Forever" program and its myriad benefits for automotive dealerships. In this enlightening video, Steven and Delano delve into how "Warranty Forever" is not just a warranty program but a comprehensive solution that enhances customer satisfaction, increases loyalty, and drives repeat business. They discuss the strategic advantages for dealerships, including differentiation in a competitive market, improved customer confidence in vehicle purchases, and the long-term value it adds to the automotive retail experience. 🔑 Key Highlights: Customer Assurance: "Warranty Forever" offers unparalleled peace of mind to customers, knowing their major vehicle components are protected for the lifetime of their ownership. Dealership Growth: Dealerships equipped with this program see an uptick in customer retention and referrals, leading to sustained growth and profitability. Market Differentiation: In a crowded marketplace, offering a lifetime warranty sets dealerships apart, making them the preferred choice for discerning buyers. Steven and Delano's insights underscore the importance of innovative customer-focused solutions in today's automotive industry. For dealerships looking to elevate their offerings and foster lasting relationships with their customers, "Warranty Forever" presents a compelling opportunity. Let's embrace innovation and drive forward with solutions that benefit both dealerships and customers alike. #AutomotiveInnovation #WarrantyForever #CustomerSatisfaction #DealershipGrowth Click below if you'd like to schedule a "Next Level Assessment" with a member of the Innovation Team. https://lnkd.in/g444Bf5d