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The Department for Environment, Food and Rural Affairs (Defra) recognised the need to enhance their approach to customer-centred design. Their goal? To ensure customers remained at the heart of all decisions related to product, service, and experience delivery. Read case study 🔗 https://lnkd.in/enkwUNfQ As Defra's dedicated project delivery partner, we're proud to have played a role in Defra's journey towards enhancing customer centricity. This case study exemplifies our commitment to helping public sector organisations transform their operations and deliver exceptional value to their customers. #CustomerCentricDesign #PublicSectorInnovation #ProjectDelivery #CaseStudy #MethodsForGood

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