Metropolitan Council of the Twin Cities’ Post

Several people leading the Transit Rider Investment Program (TRIP) were recently recognized by the Metropolitan Council’s Transportation Committee. TRIP Manager Leah Palmer was recognized for her efforts to stand up the program after it was authorized through state legislation in 2023. This included securing equipment, developing policies, procedures and training, bringing on TRIP Agents through a contract with Allied Universal, providing field support and supervision, and working with union leadership to establish a represented TRIP Agent position. Shift supervisors, Alec, Ali, and Delante were celebrated for their work leading TRIP Agent teams. TRIP Agents began working on light rail in February 2024, educating light rail riders about the Code of Conduct, offering directions, ensuring all riders have valid fares, and providing other assistance. To date, TRIP Agents have had more than 104,000 rider contacts. Another 22 TRIP Agents, the first to be directly hired by Metro Transit, are expected to begin early this fall. Around 800 applications were received when those positions were recently posted.