Metropolitan Council of the Twin Cities’ Post

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Several people leading the Transit Rider Investment Program (TRIP) were recently recognized by the Metropolitan Council’s Transportation Committee. TRIP Manager Leah Palmer was recognized for her efforts to stand up the program after it was authorized through state legislation in 2023. This included securing equipment, developing policies, procedures and training, bringing on TRIP Agents through a contract with Allied Universal, providing field support and supervision, and working with union leadership to establish a represented TRIP Agent position. Shift supervisors, Alec, Ali, and Delante were celebrated for their work leading TRIP Agent teams. TRIP Agents began working on light rail in February 2024, educating light rail riders about the Code of Conduct, offering directions, ensuring all riders have valid fares, and providing other assistance. To date, TRIP Agents have had more than 104,000 rider contacts. Another 22 TRIP Agents, the first to be directly hired by Metro Transit, are expected to begin early this fall. Around 800 applications were received when those positions were recently posted.

  • A collage photo of TRIP agents on and off the train lines.
David Kolomona Barnhart

Assistant Manager, Transit Control Center, Metro Transit With Over 19 Years of Transit Experience

3mo

Congratulations to Leah Palmer and the TRIP team for their outstanding achievements and dedication to improving our transit system! Your hard work and commitment are truly making a difference in our community. #TRIP #MetroTransit #PublicService

Andrea Pierson

Founder & CEO at PCEI On The Move , (Construction), Building Solutions For The Future.

4mo

I met some of them at this past rail anniversary and seeing them on the train is making a difference for Metro Riders and employees. Looking forward to the future of this program.

Great example of how to solve multiple challenges with a friendly approach.

LJ Jones

Super Hero International foodie and Psychological business

3mo

Where's the application for a trip agent when it says Metro council or allied universal and the application not there to apply

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Erik Gunderson

Business Development Manager | Security Services, Systems & Solutions | MN & ND

4mo

Congratulations all!! Well deserved!

Christine Kuennen

Director, Bus Transportation, Metro Transit

4mo

This group could not be more deserving of this award! Congratulations Leah, Alec,Ali and Delante and all. You are making a difference !

LJ Jones

Super Hero International foodie and Psychological business

3mo

Trip Agent application

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Curtis Boyd

Crisis De-escalation Training Program Specialist, Coach, and Senior Consultant @ Insight Strategies Inc. in partnership with Curtis Boyd & Associates LLC

3mo

Congratulations!

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