MGC Diagnostics’ Post

From day to day I always strive to create the best experience for our customers. It is feedback like this that makes it all worth it. Ensuring that we go that extra step to provide a service so the customer feels valued every single time, no matter how big or small a deal may be. ✅ Thank you to everyone who has helped on my journey so far, whether that be the team here at Penumbra, lenders or customers- it never goes unnoticed. 😊 #assetfinance #brokerage #penumbra #funding

In such a challenging market DO the basics right ✅ I have always stated that #speed #service #fleixibility are the vital tools when assisting our customer looking for funding 💰 William Whitehouse-Hyde has completely bought in to this model myself and Brad G. have banged on about for the last 6 months 🤣 6 months in and already standing out! Top work William Whitehouse-Hyde 👏 #funding #commodity #topwork

Wrapping Up the Week on a High Note! ✈️ It's the end of the week, and one thing I love doing is reflecting on my victories from the week.🤔 I do this because it helps uplift my spirit for the coming week and also because it makes me happy knowing that I was able to satisfy customers. I Picture those moment when a challenging query turned into a triumph, thanks to my expertise.😎 There was a customer who started the conversation frustrated but left with a smile🤗 Those are the victories I celebrate as a customer support champion. As we approach the weekend, let's weave these stories into our reflections. Share the highlights, discuss the strategies that worked like magic, and inspire one another with the power of exceptional customer service. Together, we're not just resolving issues; we're crafting memorable experiences. Here's to a Friday filled with positive reflections and a weekend recharge!🤗 #CustomerServiceWins #ReflectAndGrow #SupportSuccess #customersatisfaction #customersupport Hello! If you are coming across my page for the first time, I am Abua John. A customer support/customer service specialist. I am a highly-motivated, passionate, energetic and commercially focused team worker who understands how paramount excellent customer is to the success of a business. You can Connect with me to gain more insights on the dynamic world of customer service.

Happy Monday Beautiful Family! As a Customer Service Specialist, I know the importance of starting the week with a clear focus on delivering top-notch service. I have a few core values that drive me: Proactive Problem-Solving: Anticipating issues before they arise ensures smoother experiences for our customers. In-Depth Knowledge: Staying informed about our products and services helps me provide accurate and helpful information. Building Relationships: Developing strong, trust-based relationships with customers leads to long-term satisfaction and loyalty. Efficiency and Effectiveness: Balancing speed with quality to resolve customer issues promptly and thoroughly. Continuous Improvement: Embracing feedback and seeking ways to improve our service keeps us ahead. Here’s to a productive week ahead, filled with impactful customer interactions🎉🎉 What strategies do you use to excel in your customer service role? Let’s share and learn from each other! #CustomerService #MondayMotivation #CareerGoals

What has been your worst customer service experience? Mine was when I booked accomodation for a wedding I was attending in Venice, 9 months in advance, which had a free cancellation fee. 🇮🇹 I was charged 2 days later whilst I was on holiday which impacted the spending of my trip. 😭 When I contacted the "The company who shall not be named" it took them 14 days to review and resolve the issue. ⏰ No one contacted me back and I had to speak to 6 different agents explaining everything again. No form of apology, empathy or understanding was given. It turned out The Holiday location was fraudulent and was not a real property. After many days of me pulling my hair out I finally got it resovled. In the realm of customer service, this saga emphasises the paramount importance of swift, empathetic, and efficient resolution. Customers aren't just transactions; they are storytellers, weaving experiences that can define a brand's reputation. A timely and understanding response, coupled with genuine empathy, goes beyond resolving issues – it forges lasting connections, turning disgruntled customers into loyal advocates. In the end, the true value of good customer service lies in creating a narrative where customers feel heard, valued, and appreciated. ✨🤝 #CustomerServiceChronicles #LessonsLearned #customercommunication #communications

Did you know that your employees are also your customers and deserve equal attention as we give to our external customers? Too often, we focus primarily on external customers, neglecting the needs of our internal customers (employees). Internal customers must be heard because they are the front-liners and the first people our external customers interact with. Every action they take or do directly affects our business. As we strive for increased productivity and growth, we must recognize and consider the needs of our employees. This customer service week, let’s not only celebrate those we serve externally but also take care of and celebrate the valuable team members who drive our business from within. Happy customer service week 🎉🎉🎉 #customerservice #teamclover

Elevating Customer Experience, Literally!"_ "As a Customer Care Associate at Clifton Homes CP/CC, I strive to exceed expectations. One interaction that stands out was with Mrs. Thompson, an elderly woman who visited. Mrs. Thompson required assistance with accessing our building's elevator due to mobility issues. Our elevator was temporarily out of order, and the stairs were not an option for her. I sprang into action: - Coordinated with facilities to expedite elevator repairs - Arranged alternative transportation to her destination - Personally escorted her to her destination gradually. Mrs. Thompson's gratitude was heartwarming: 'You've gone above and beyond! Your kindness has restored my faith in customer service.' _Lesson learned:_ Sometimes, it's the smallest acts of kindness that make the greatest impact. _Core values demonstrated:_ Empathy, Problem-solving, Proactivity #CustomerCare #CustomerFirst #ElevatorStory #CareOfficer #CustomerExperience #AccessibilityMatters"

6 hours and 41 minutes driving time to see a customer today, helping team members with their site visits as diaries get full for the new year. All worth it when the customer emails you on the drive home, thanking you for successfully helping them with their compliance strategy and the actions needed to progress (apologies in advance for the slightly dusty screen 🥴) #teamwork #lightningprotection #workingatheight #cleanyourcar

We all work really hard to be able to achieve great reviews just like this one. To quote Steve Jobs "You've got to start with the customer experience and work back". We don't live in a perfect world but we believe that honesty, transparency & dedication go a long way with customers. We can always guarantee no pressure! #AnyColourCar #anycolourcar #stevejobs #stevejobsquote #customerservice #customerserviceteam #customerservicetips #customerreviews #customerreviews❤️ #customerreviewsrock #CustomerReviewsMatter #customerreviews❤️❤️❤️ #carsales #carsalesuk #carsaleslife #usedcars #usedcarsales #usedcarsforsale #usedcars #usedcarsuk

🌟 Client Success Spotlight: Texas Hill Country Olive Co. 🌟 Ever felt like your customer support is running on empty? Texas Hill Country Olive Co. did too—until they partnered with us! 🚀 In just a few short weeks, we transformed their overwhelmed customer support system into a seamless, efficient operation. 📞💬✉️ Curious about how we did it? We travelled to Texas Hill Country Olive Co, and asked them what their Ethos Support experience was. 🌿 👉 Watch our video case study: