Maven Global Hospitality Solutions’ Post

This post celebrates the profound impact of the Hospitality Industry on people's lives. From nurturing dreams to astonishing guests, every moment is filled with stories and memories. The service provided in this industry has the power to transform lives, making it a business centered on people. Embracing this ethos, we shape experiences that leave lasting impressions and shape destinies. We change lives. #HospitalityIndustry #PeopleBusiness

Hospitality is not just a job. It’s a calling—and here’s the equation that defines it: LIVE THE BRAND. SPEAK THE LANGUAGE. BE THE CHANGE. SET THE TREND. RAISE THE NEXT GENERATION. In an industry driven by people, passion, and precision, it’s not enough to show up. You need to embody the essence of your brand, day in and day out. If your brand isn’t challenging you to do that, it’s time to either move on or start pushing that agenda forward. Let’s reclaim the narrative that being a hotelier is easy. It’s not. • Work an 18-hour shift alongside us and witness the energy it demands. • Experience the ONE hour we get to recharge, knowing it’s just a short breath in the whirlwind of the day. • Face guests who might not care, but understand the art of turning that experience around. • Lead a team of 30+ nationalities and appreciate the beauty in diversity. • Manage a staff whose ages range from 18 to 80 and recognize the challenge and joy of bridging generational gaps. This is hospitality at its core: resilience, empathy, and innovation. To all my fellow hoteliers, let’s set the trends, raise the standards, and cultivate the next generation of leaders. Hospitality is not a profession for the faint of heart—it’s for those with fire in their souls. See you at the frontlines of change! #YoungHotelier #Marriott #TrendSetters #HospitalityLeaders #DiversityInHospitality #GenerationalLeadership #LeadTheChange #HospitalityInnovators #NextGenLeaders #WorkCultureRevolution #BrandAmbassadors #GlobalTeams #2024Vision #RaiseTheBar #HospitalityLife #ChallengeAccepted #accor #people #Qatar #Now

Humanity in Leadership: Culture Is King The concept of hospitality is as old as civilization itself. From ancient travelers seeking shelter at inns along trade routes to the grand hotels of today, hospitality has always been rooted in one thing: human connection. It began with the simple act of welcoming a stranger, offering them a safe space, and creating a sense of belonging. That same spirit drives our industry, and our leadership today. At Scarlett Hotel Group, we believe that great leadership mirrors the origins of hospitality. It’s about creating a welcoming environment, not just for guests, but for our teams. Culture isn’t a buzzword, it’s the foundation. A culture rooted in openness, empathy, and care builds strong teams, and strong teams create unforgettable guest experiences. When leaders truly listen, value each individual, and act with humanity, it changes everything. Team morale improves, productivity rises, and the guest experience becomes extraordinary. Hospitality is, and always has been, a reflection of the connections we build with one another. As the holidays approach, let’s recommit to fostering the culture that defines us. A smile, a thank-you, or simply taking the time to ask how someone is doing can make all the difference. Leadership, just like hospitality, is about showing people they matter. How are you building a culture of connection and care this season? Let’s learn from one another—share your thoughts below! #HumanityInLeadership #CultureIsKing #HospitalityRoots #TeamMorale #GuestExperience #LeadershipMatters #Gratitude #HolidaySeason #ScarlettHotelGroup #EmpathyInLeadership Zio Rob Andrew

The Doorman is the Heart of Hospitality 🌝 In the hospitality industry, the value of a guest's experience often begins the moment they step through our doors. And who’s there to greet them with a warm smile and open arms? The doorman. As #CEOs and #leaders in hospitality, it’s essential to recognize that the first face our guests see is one of the most crucial. The doorman isn’t just a team member but a powerful ambassador of our brand. Here’s why the doorman - and every team member - deserves our respect, recognition, and support: 💬 Their Words Set the Tone: The first hello or goodbye leaves an imprint. The doorman’s friendliness, #professionalism, and #empathy establish the energy and standards that our guests carry with them. 👂 They Hear the Unspoken: A great doorman picks up on subtle cues- a guest in a rush, a family needing extra assistance, a frequent visitor who appreciates a familiar face. They adapt, they anticipate, they make magic happen. 💪 Their Work is Hard: Often, they're on their feet for hours in all weather, offering assistance and being a calming presence. Acknowledging their resilience and dedication is more than a courtesy—it's a necessity. 🏆 They Reflect Our #Values: As leaders, we set the values that define our organization, but our team brings those values to life. When we show #appreciation for our doorman's work, we honor the standards we claim to uphold. If we, as leaders, take the time to truly see, listen, and engage with each doorman, we send a powerful message: Everyone’s role matters. Remember, when we lift others up, the entire organization rises. It’s how we turn a hotel stay into an unforgettable experience. 🎯 🥇 ZO The Med Resorts Luxxie Lime - Luxury & Lifestyle Hospitality Brands - Hotels and Resorts #Leadership #Hospitality #Respect #Teamwork #CustomerExperience #luxxielime #zothemedresorts

I’m talked with Rob Robinson, Executive Vice President at Springboard Hospitality, at The Hospitality Show! We discuss the key role of hospitality company culture, the challenges of operating in Hawaii, and how Springboard Hospitality's unique approach is shaping the future of independent hotels. Thanks to Entegra -- unmatched purchasing, unlimited performance. Explore more at EntegraPS.com Building Culture: Discover how Rob’s experience at Kimpton Hotels shaped his approach to fostering a vibrant workplace culture at Springboard. Culture Champions Club: Learn about the innovative Culture Champions Club, uniting teams across 48 hotels to promote collaboration, best practices, and employee satisfaction. Operating in Hawaii: Rob shares insights on tackling high turnover and housing challenges in Hawaii, where Springboard is a top employer. Independent Hotel Success: Understand why Springboard’s independence appeals to owners seeking stability amidst industry consolidation. Leveraging Purchasing Power: How Springboard collaborates with partners like Integra to maintain cost efficiency in an increasingly expensive market. Future Opportunities: Exciting new projects on the horizon, including hotel transitions, new builds, and growth in the independent boutique space. This episode is packed with valuable insights for anyone in hospitality management, hotel ownership, or anyone interested in creating strong workplace cultures. Like, share, and subscribe for more in-depth conversations on industry trends! #Hospitality #HotelManagement #SpringboardHospitality #CompanyCulture #EmployeeEngagement #IndependentHotels #HawaiiHotels #HospitalityInsights #NoVacancyLive #Leadership #podcast #hotels

I fully resonate with Danilo's reflection on the excellence of Four Seasons Hotels and Resorts. The vision of Isadore Sharp highlights a fundamental truth in the hospitality industry: the secret to exceptional guest experiences lies in the commitment to the well-being of both employees and guests. Empowering staff by fostering a culture of trust, as Sharp suggested, encourages everyone to strive for excellence without the fear of finger-pointing. Mistakes, while inevitable, become learning opportunities rather than moments of blame. This approach elevates the organization to a higher standard, where every level of the team feels valued and motivated to exceed expectations. Focusing on zero errors is not about perfectionism, but about nurturing an environment where every member, from the frontline to management, takes pride in delivering seamless service. Empowerment in this context is synonymous with trust—trust that each employee has the capacity to act in the best interests of the guest and the company. It’s this empowering culture that sets Four Seasons apart and positions it far ahead of many in the hospitality sector. In the ever-competitive world of luxury hotels, this philosophy is what distinguishes leaders from the rest. It’s not just about offering luxury; it’s about building lasting relationships through respect, trust, and unwavering dedication to both guests and employees alike.

During a recent staycation at a forest resort with my extended family, I encountered a unique level of service distinct from traditional hotels. The unnamed resort delivered a delightful experience, offering all the essential amenities one could desire, marking a refreshing departure from typical hotel stays. The attentive staff truly set this experience apart. While the owner was less visible, the team excelled in ensuring guests' needs were met, from inquiring about our journey to attending to any additional requirements. These personalized touches and hygiene standards were diligently managed by the dedicated staff. Reflecting on the stay, a more direct interaction with the owner would have enhanced the experience further. This scenario underscores a valuable lesson for our corporate counterparts: personal engagement truly elevates the overall experience. Customers expect such non-verbal gestures from their service providers. "Engaged" staff is a must but at the same time "visible" and "committed" owner or leadership team is the key. #FamilyTime #Staycation #commitment #engagement #leadership

I’m talked with Rob Robinson, Executive Vice President at Springboard Hospitality, at The Hospitality Show! We discuss the key role of hospitality company culture, the challenges of operating in Hawaii, and how Springboard Hospitality's unique approach is shaping the future of independent hotels. Thanks to Entegra -- unmatched purchasing, unlimited performance. Explore more at EntegraPS.com Building Culture: Discover how Rob’s experience at Kimpton Hotels & Restaurants Hotels shaped his approach to fostering a vibrant workplace culture at Springboard. Culture Champions Club: Learn about the innovative Culture Champions Club, uniting teams across 48 hotels to promote collaboration, best practices, and employee satisfaction. Operating in Hawaii: Rob shares insights on tackling high turnover and housing challenges in Hawaii, where Springboard is a top employer. Independent Hotel Success: Understand why Springboard’s independence appeals to owners seeking stability amidst industry consolidation. Leveraging Purchasing Power: How Springboard collaborates with partners like Integra to maintain cost efficiency in an increasingly expensive market. Future Opportunities: Exciting new projects on the horizon, including hotel transitions, new builds, and growth in the independent boutique space. This episode is packed with valuable insights for anyone in hospitality management, hotel ownership, or anyone interested in creating strong workplace cultures. Like, share, and subscribe for more in-depth conversations on industry trends! #Hospitality #HotelManagement #SpringboardHospitality #CompanyCulture #EmployeeEngagement #IndependentHotels #HawaiiHotels #HospitalityInsights #NoVacancyLive #Leadership #podcast #hotels

Recognition and appreciation are more than just workplace practices, they are integral to cultivating and fostering loyalty, engagement, and exceptional performance in any organization. At The Ritz-Carlton Hotel Company, L.L.C. This philosophy is alive in our “First Class Card” ritual, where the ladies and gentlemen pause to celebrate one another’s efforts and contributions. It’s not just about acknowledgment, it’s about seeing, valuing, and honoring the humanity and effort behind every action. It builds a sense of belonging and purpose! The impact of recognition is undeniable. With an annual turnover rate of just 20%, far below the hospitality industry average of 73.8%, to prove that when people feel valued, they become loyal, stay, learn and continue growing. It’s the joy of being part of something bigger, a culture that respects individuality while fostering teamwork and collective success. The magic of recognition lies not only in receiving but also in giving it. Taking a moment to recognize and appreciate the efforts of your team strengthens connections and ignite mutual positivity. Simple but profound practice empowers all our ladies and gentlemen to rise above obstacles and challenges, united by a shared mission of service excellence that makes and keeps the Ritz-Carlton brand extraordinary. First Class to all the Top 1% ladies and gentlemen who work so tirelessly every day to uphold our legacy – You Are Awesome! Marriott International The Ritz-Carlton Hotel Company, L.L.C. Marriott Bonvoy The Ritz-Carlton Leadership Center #RitzCarlton #Marriott #LetsConnect #MarriottInternational #MarriottBonvoy #MarriottCareers #Connect #Marketing #Leadership #Hotel #Inspiration #Goals #HotelMarketing #HumanResources #Training #Hospitality #RCMemories #Recognition #Culture #Ritual #Excellence #Greatness #Hoteliers #Appreciation #Mindset #Success #MentalHealth #Motivation #Hospitality #Legacy

I recently stayed at a new-to-me dutch hotel chain in Boston, citizenM hotels. I was intrigued enough to forego my usual haunts (and loyalty points) to try out this concept that is focused on the 'mobile citizen' - the person who travels often and depends upon mobile technology. They recognized that global travelers have a few essential conveniences and luxuries that they are willing to pay for (excellent in-room technology and a super comfy bed!), while other traditional amenities (hotel gyms, formal dining) are not always necessary. One clever change, for example, is eliminating the front desk and providing airport-like check in kiosks with a supporting brand ambassador who is on standby to help, if necessary. Their locations are prime, a first time stay for me on the fashionable Newbury street. Super walkable and close to everything I needed! I was able to average 5-7 miles a day in walking. 13 degree weather could not stop me from enjoying New England charm. Their culture has also been described as entrepreneurial, vibrant and warm. They believe that this culture is a key factor in the success of their mission. They do a great job and I am sure to try out other locations when the open roads next beckon. I share all of this as I invite you to join our upcoming LinkedIN live discussion about organizational transformation and the importance of shaping the right leadership culture for success.  Where can you take your organization and company culture in 2025? https://lnkd.in/gvYSPwhR #organizational transformation #culture #leadership #success #blue ocean strategy #innovative thinking #hospitality #topnotch #affordable luxury