MHK’s Post

#mnd Connect changes... #MNDConnect is changing to allow the helpline to provide better support to more people affected by MND. From Monday 4 March, the phone lines will be open Monday to Friday from 10am to 4pm. Calls will be answered by an automated system which will help quickly direct calls to a person who has the specialist knowledge they need. The service was launched by a group of volunteers in 1997 and the first staff were recruited in 2002. Since then, there has been little change to the way the service operates. The changes, being introduced following a thorough review, will ensure we can answer more calls and provide the very best service, including to people who are newly diagnosed with MND. Emails will continue to be answered daily. The changes are being introduced on a six-month trial basis with results being monitored to ensure they are delivering the improvements we expect.

The #NCDES call center is at a staff training today and unavailable to take calls. Quick tips: Thursdays & Fridays are when our call center receives lower call volume than earlier in the week. Likewise, average hold times are less on those days. #unemployment

💬“A game changer.” “A bam-bam process.” “Increases productivity and significantly reduces the amount of loss our district would have had.” Here’s how seven school districts are talking about Frontline Inventory & Help Desk Management. 👇 https://lnkd.in/e-PJHU2T

Effective call processing guides are key tools to help dispatch centers make quick decisions about which agency should respond to a call. These guides provide clarity on dispatch options and help new staff understand protocols under pressure. Our brief sheds more insight and provides real-life examples from jurisdictions across the country: https://bit.ly/3SPcqgn

Heading to Boston for #IACP2024 where I’ll be discussing the role Bias By-Proxy plays in 911 call centers and public safety outcomes. Join Brian Manley Nicola "Dr. Nikki" Smith-Kea, PhD Jeff Spivey and me for an in depth and frank discussion on this critical topic. See you at IACP Conference 2024 Boston When Does Bias Begin? Identifying and Addressing Bias in the Emergency Call Center Location : 204AB Date : Sunday, Oct 20 12:30 PM Police officers are universally known as first responders. However, in most cases, the first person contacted in an emergency is a police telecommunicator. This person is responsible for gathering as much information as possible and passing it along to the dispatcher so an officer can be sent to the call. A lot has been said about police officer bias, but what if that bias starts much earlier than when the officer arrives? What influence does the caller’s location, dialect, and emotional state have on the telecommunicator’s perception? This session will explore the effect a telecommunicator can have in setting the stage for how an encounter will play out once a police officer arrives on scene and how, with recognition and training, these encounters can end more favorably. https://lnkd.in/gtFisMVe

Your staff will come across people in different vulnerable positions, our 'Supporting customers in vulnerable circumstances course' gives you the tools on how to support them. Find the next available course below 👇 https://lnkd.in/exFqeKFZ #VulnerabilityMatters #SupportingVulnerableCustomers

Every second counts during a school emergency. Read our latest blog to discover how electronic #KeyControl systems can provide first responders with fast, secure access to keys during lockdown situations: #SchoolSafety #EmergencyPrepardness #K12Security https://hubs.ly/Q02w5kn50

🙋QnA Question: How will I be notified of mail deliveries? What is the electronic package notification? Answer: We use a system to scan every delivery that comes into the office. Regardless if you are in the office or not, you will be notified by email if you receive a delivery. 📞905-849-2978 📨info@wolflawchambers.ca 🌐https://bit.ly/3FSTTZN #privatepractice #WorkFromHome #businessintelligence #privateoffice #virtualoffice

“Milestone's search capabilities are very sophisticated. They have reduced the time it takes us to find specific footage by around 95%.” − Dylan Styles, City Security Project Officer at the city of Hobart, Australia. In fast-moving urban areas, speedy response to incidents is a vital element of police work. XProtect Rapid REVIEW’s Video Synopsis tool can search through hours of footage in minutes to pinpoint key evidence. Not only that, but XProtect can also help ensure better decision-making in policing operations and more accountability for officers on the beat. View the whole infographic to discover how video management software for city police can help secure communities: https://lnkd.in/dTu5RbGp

FCS has responded to Ofcom’s consultation Tackling scam calls – expecting providers to block more calls with spoofed numbers Read more here: https://lnkd.in/e3iiRZAN #CommunicationServiceProvider #Consultation #Ofcom