Michael Baker International’s Post

Who is Northwall Consulting? Here is an introduction to Northwall Consulting and the founder Alexander Nordvall!

The subject of "how do you deal with bad/challenging clients" has come up a number of times over the last few months, especially from peers that are also business owners. When this question does come up, I've given examples of different scenarios in which we have been in and how we handled those situations but not all situatuations are the same. Here are a few key points to consider when you are in a situation with a "bad" or "challenging" client: 1. Set clear boundaries and expectations for your firm, as well as the clients. 2. Communicate effectively and specifically, both verbally and in writing. 3. Document, document, document. One thing I learned early on in my military career was that you MUST always document as much as possible, to protect yourself, as well as others. 4. Take a step back/pause and evaluate the situation to ensure you fully understand the cause of your situation. 5. Propose solutions professionally that are constructive and best for the project. 6. Know when to walk away or as Kenny Rodgers said "know when to fold 'em". 7. Protect yourself legally and understand your contractual options. These types of experiences are never fun and thankfully RCS-CM LLC hasn't had to deal with this too often. Not all clients are good clients and it's important to recognize that as soon as possible. #badclients #challenges #constructionmanagement #clients #options

Building a culture of excellence. One of our 10 rules of business at Sierra Six is personal excellence. For us, this means a relentless pursuit of the highest standards in everything we do, from self-improvement, and personal responsibility to the service and results we deliver to our clients. We lead from the front, the middle and the back. #marketingagency #personalexcellence #business

Business continuity planning is very much on the agenda. Do you have the right cover to help you sleep at night? https://lnkd.in/exQXSXG

Successful contracting companies understand that delivering quality work is a must, but to truly stand out, upholding the highest ethical standards is equally vital. ✅ Prioritizing ethics and excellence becomes the bedrock for building long-lasting partnerships and attracting top-tier clients 💼🌐 Unlock the door to endless opportunities for success, making your mark as a true leader in the contracting industry. 💼🔑

Hubert Selby Jr. speaks about the concept of responsibility in this eye-opening appraisal. What Hubert Selby Jr. is saying here is very accurate. There is no point whatsoever in trying to evade responsibility for your actions. This will only lead to complications down the line. By taking ownership and responsibility for our actions, we make situations easier to come to terms with. Always take responsibility for your actions.

Building a culture of excellence. One of our 10 rules of business at Sierra Six is personal excellence. For us, this means a relentless pursuit of the highest standards in everything we do, from self-improvement, and personal responsibility to the service and results we deliver to our clients. We lead from the front, the middle and the back. #marketingagency #personalexcellence #business

Business continuity planning is very much on the agenda. Do you have the right cover to help you sleep at night? https://lnkd.in/d3QqDxq

👋 Welcome Pedro Espinet, AIA, NCARB! Pedro joins us as a Principal in our Los Angeles office, bringing 7 years of experience in architecture and a passion for building strong client relationships. He's dedicated to helping clients achieve their goals through effective communication, collaboration and strategic planning. In addition to his technical expertise, Pedro is known for his ability to distill complex ideas into actionable plans. His colleagues describe him as the teammate they can always rely on to tackle issues and get things done. 💭 Best advice Pedro has ever received: "It actually came from Christopher Huckabee to 'Be the Buffalo', relating to the allegory of the cow and the buffalo. The moral of the story is to run straight at your problems and face them head-on like a buffalo; because if you turn away and run, problems have a tendency to compound. Through this approach, I was able to gain more experience and exposure that would then be a catalyst for my development." Don't know the metaphor? Check the comments below ⬇️

Join us for our latest Claims Corner featuring Beth Diamond. In light of regulatory and legal developments, financial institutions must prioritize compliance and risk management. Learn how insurance and Beazley can fortify your defense. Watch now. #FinancialInstitutions #RiskManagement #Beazley #insurance