At #ConneXions23 we announced that Calix Service Cloud (formerly Support Cloud), together with Calix Operations Cloud, will enable customer service representatives (CSRs) to proactively identify and solve subscriber issues faster. Now CSRs can access operations insights, including real-time access to ONT and network issues, with just one click. Updates include: ✅New consolidated alerts tab and SMS alerts for Operations Cloud. ✅Expanded visibility and alerts to network and ONT issues in Service Cloud. The results are higher subscriber satisfaction rates and increased Net Promoter Scores. 🔗http://ow.ly/a34J1051Yk3 #Broadband #CustomerSupport #Operations #SubscriberExperience
