Grateful for 2023. Optimistic about 2024. This is how I am feeling as we start the new year. Since joining in mid-2023, I remain steadfast in my commitment to helping steer #HSBC Life towards being the preferred choice for customers, investors, and top-tier talent. These were not mere words but a promise to deliver transformational and tangible results. Reflecting on 2023, I remain thrilled and grateful for the opportunity at HSBC Life to combine two of my passions - engineering and collaboration. We ended the year on a high, achieving the highest participation rate across any group and above average engagement rating bank-wide in our annual employee survey. We also finished the year trending positively across all our key engineering metrics As I anticipate 2024, my optimism swells for the opportunities awaiting our team. 2023 Highlights 1. Our Engineering Vision We listened and then articulated what it means to be part of the engineering team and the vision for our group. Which is to be the organization of choice for our stakeholders (customers, investors and top-talent) by making things smarter, easier and better though technology. We established two key strategic initiatives that defines how to win over our stakeholders 2. Strategic Initiative #1: "Building Things Right" - Our Engineering Excellence Focus We defined what it means to be a world-class engineering organization and defined a clear set of measurable metrics of what engineering excellence means. Supercharging our engineering capabilities and enabling us to better serve our stakeholders by solutioning at speed, at scale and with quality. 3. Strategic Initiative #2: "Building the Right Things" - Delivering Core Capabilities We strengthened the partnership between Business and Technology and put in place the funding, structure and priorities to build our core capabilities. These multi-market capabilities will serve as the key building blocks for solutions that meet and exceed our stakeholder expectations. Improving time to market through relevant and re-usable solutions, reducing TCO through economies of scale and simplifying our application portfolio complexity through more standardized yet configurable products. 2024 Opportunities 1. Executing on Engineering Excellence (EEE) We have put in the preliminary hard work to define and build the foundations to systematically and accurately measure engineering excellence. To capitalize on this, we will accelerate our engineering maturity by enabling and empowering our teams through meaningful and sustained adoption of structures, tools and processes. 2. Capitalizing on Core Capabilities (CCC) Collaboration is key to the successful execution and scaling of our core capabilities. Done right it will drive overall improvements in creating relevant and timely solutions for our customers, drive higher ROI for our shareholders and creates a compelling value proposition to attract and retain talent. Onwards and Upwards!
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