Michael Shields’ Post

Here are some resources if you’re struggling with getting into flow state: • The Ideation Equation by Linus Bille • The Creative Act: A way of being by Rick Rubin • Flow Research Collective Radio podcast by Steven Kotler Bookmark these.

The impact of our thoughts on communication If this resonated, check out episode 1 of the Dualistic Unity podcast here: https://lnkd.in/eUjiqtq7

🚀 How Do You Activate Change in a Network? 🚀 Listen to Stacy and Farra from @BigDuck discussing about how change unfolds within networks and the essential role of effective communication. Listen to the podcast here: https://buff.ly/3SI0tbm

🎧 “Evidence into Action” Tune in to this edition of our podcast, which focuses on behaviour. Featuring Harry Fletcher Wood, Kirsten Mould and Jenny Thompson. Listen here: https://bit.ly/3p17J3v

What application do you see for this feature? By the way the podcast goes on for like 7 minutes! Ping me if you want to hear the full example

🔊 The next episode of All in a Day's Work is out tomorrow! In this month's episode, Matt and I are talking about the Worker Protection (Amendment of Equality Act 2010), which is coming into force in October. It's, pending a Labour election victory, the biggest employment law change we've seen for a while. So, employers need to start preparing for this ASAP! If you need a brief overview of the new law and of employment law issues more broadly, check out All in a Day's Work below!

Want to understand what innovation for Gen Alpha really looks like and the context behind it? Click the link below to listen to the podcast I recorded with BMC Strategic Innovation to share a generational insights-driven POV. Spoiler alert - innovation for this generation requires some low-tech thinking.... https://lnkd.in/eXnuK2Yi

From the doing-mode trusting to let go and fall into this receptive mode. Full podcast with The Human Playbook at: 🎧 https://lnkd.in/eBpZeZi5

Clear communication and thorough documentation are key to the success of complex projects. As they say, "If it's not documented, it didn't happen." Tune in to this week's episode of the Mobile Workforce Podcast for more insights 👇 Listen now: https://lnkd.in/gxQdu9Ka

I think Dave hits the nail on the head. Silos, and their different success metrics, lead to what I call “the kaleidoscope effect“ where each department sees the customer through the lens of their own departmental metrics. There isn’t an overall specification or definition of what? “good” looks like. I’d add that another inhibitor to customer success departments actually succeeding, is that they rarely have organisational “teeth” to get things changed, particularly when what needs changing goes against a department’s preset metrics and targets. As an example, I once worked in a company where the developers’ target was to release new features quickly, while obviously Service Delivery’s was to keep the service available and responsive. These two crashed head on when the race to release features led to insufficient testing, which led to a major system outage. #SaaS #CustomerSuccess #Churn