Omnichannel Sales, Service & CX ｜Senior (Change) Manager fostering Human Centered Innovative Transformation & New Work Employee Journeys ｜Successful implement Leading Omnichannel Strategies
𝐁𝐞 𝐫𝐞𝐥𝐞𝐯𝐚𝐧𝐭 𝐟𝐨𝐫 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫𝐬 𝐚𝐧𝐝 𝐜𝐫𝐞𝐚𝐭𝐞 (𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬) 𝐢𝐦𝐩𝐚𝐜𝐭 Throwback Sunday- last weekend I met my former colleagues and still friends Irana Mahrad and Bauschmid Jenny in #Munich. We remembered that we almost 10 years ago in Summer 2005 hold the first #E.ON Customer Experience Training in Berlin. Thanks to minds & makers GmbH Martin Beyerle (he/him) & Jan Schroeder and WorkPlayExperience Markus Edgar Hormeß & Adam StJohn Lawrence we were truly early adopter of #DesignThinking and #ContextualResearch . We agreed on the most important learning – 💡 thoroughly understand and empathize with your consumers/target group 💡 best in the context where the future solution should come to life 💡 #ContextualResearch So you put yourself in to the position to be able to create relevant solutions which will love customers and create true value and (business) impact. Without deep and emotional understanding - no relevant lovable solutions with high business impact will be created. Do you have still Key Learnings from back then? Andreas Reschner Sabine Kauffeld Matthias Bartl Robert van Loo Daniel Lügering Silja Mirjami Fleissner Milena Goranova
A great week! I still remember that first cohort; and what a relaxed but professional atmosphere you all created. It was always a joy.
Well said Michael. We look back fondly on our first steps together at E.ON and our successful journey together! We hope you are all doing well. Drop by when you are in Cologne next time!
Laura Schulte
6mo
Design Thinking in 2005? So early! And spot on 🎯 Great to see you enjoying Munich together 😎 Thanks Michael Wend for introducing me to the concept of "#ContextualResearch"
Sustainable Business Transformation, Europe | Wipro Technologies
6moIt was a true blast working with you guys! On so many levels. Human vs. Machine. Outside vs. Inside. Legacy vs. Future. Rebels with a cause. Not only paving way for E.ON’s CX, but also for E.ON’s Sustainability journey! Kudos to you and ganz herzliche Grüße! 😎 Michael Wend Bauschmid Jenny Irana Mahrad Adam StJohn Lawrence Markus Edgar Hormeß Barbara Stiegler Myriam Molitor Markos Grohmann #EON #designit #customerexperience #humancentric #sustainability #businesstransformation #sustainablebusiness