The other day, I was speaking briefly with Jeff, an Everything Person at Staypineapple Boston. There was a guest standing nearby with his back to the front desk texting on his phone. As I walked past the guest toward the Trophy Room, he said (without looking up from his phone), "I really like your hotel." I stopped dead in my tracks, turned around and asked him why. The guest responded, "Because it's quirky. It's different from anything you would see at a big brand. My company has booked me here several times. The first time I stayed, I thought to myself, 'This is fun but it'll probably get old.' That hasn't been the case. It's the little touches, the personalized service and the staff is so nice." When I spend time in our #hotels, I get to witness the “little touches” first hand. For instance, yesterday was the #BostonMarathon. Our team packed goodie bags for participants with all the items distance runners need. After the race, guests were welcomed back with balloons and a celebration at the Trophy Room. Our property teams do such a wonderful job of surprising and delighting our guests and providing “friend-style” service. It’s no wonder that 93% of our Team Members feel the work they do is important to our company’s #missionstatement! #personalizedservice #boutiquehotel #lifestylebrand #guestexperience #employeeexperience
Lucy Eason
5mo
This is so wonderful and truly deserved. I had the pleasure of staying at The Maxwell in Seattle multiple times and the hospitality, the service and of course the comfortable beds are top notch. 👏
Dina Belon
5mo
Love it! That is Surprise and Delight!
Alexandra Hoag
5mo
I love this - and it's 100% true - especially as a business traveler - you stay where you're recognized and tiny things are personalized as it feels more like a home away from home when you're on the road! <3 Staypineapple
Director, Business Development
5moNew tagline? Stay Pineapple, the quirky hotel!