Michael Smout’s Post

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Banking and Insurance Graduate Analyst at the Guernsey Financial Services Commission.

As of the end of August I have now completed my placement at Cummins Inc. Darlington Engine Plant as an Account Representative for a portfolio of international customers. I had the privilege of being exposed to a wide array of responsibilities that enriched my skills and brought valuable insights into the world of operations and logistics. Large amount of responsibility: Managing a very large volume of engine orders across 40 unique customers, I represented a diverse array of clients spanning the entire globe with unique challenges to resolve ranging from military documentation to marine certifications, prominent customer names include Sennebogen, Sandvik, Epiroc, and Manitowoc. Communication: Being the primary contact for the SLP plant in Mexico allowed me to coordinate and plan shipments with the team on their site compiling DEP's requirements and delivering our expectations in a concise manner. Additionally, I greatly increased my written professional written proficiency with the creation of work instructions and the diverse networks and relationships I built throughout the year with people around the world. Smooth Operations, Timely Deliveries: Tracking international shipments between plants and providing consistent and reliable information by compiling information from various sources. This ensured the engines' on-time arrival to intended recipients, underscoring the importance of precision in global logistics. Innovations for Efficiency: Beyond operations, I dedicated myself to enhancing data tracking and refining existing systems. My contributions included creating macros, formulas, and entirely new documents from scratch. Notable implementations like the RER order board, automating of import calculations and the DBU WIP streamlined processes and boosted operational efficiency. Nurturing New Talent: My role extended to training new team members, facilitating seamless integration into the company culture. This allowed me to leverage my communication skills to transition newcomers and provide specialized training tailored to specific customer needs. As I reflect on this transformative experience, I'm excited to share that I've been invited to continue my journey with Cummins Darlington on a zero-hour contract. This incredible opportunity reaffirms my commitment to contributing to the company's success and harnessing my skills to drive operational excellence. I'm immensely grateful for the learning, growth, and impactful connections I've forged during this time. #CumminsDarlington #ProfessionalJourney #OperationsAndLogistics #ContinuousGrowth #OperationalExcellence

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Alexander Pollard

Customer Service Representative at Cummins Inc.

1y

Congratulations Michael, you've done an amazing job! Everything you've put your hand to has come off and you've come out of your shell so much since we first met! All the very best for the future, I have no doubt that whatever you end up doing you'll smash it!

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