Michal Myszkowski’s Post

🎉 Happy Customer Experience (CX) Day! 🎉 Today, we celebrate the essential role of customer experience in driving business success. CX is more than just a buzzword; it’s the heart of what makes a brand thrive. 🔍 Customer Outcomes and Retention: Achieving measurable results is crucial. When our products or services effectively solve problems or meet customer needs, we not only provide value but also build loyalty. Retention rates soar when desired outcomes are consistently met. 🌟 Great Customer Experience and Expansion: It's not just about the results, but also how customers feel throughout their journey. Seamless interactions and personalized services make experiences memorable. When customers are delighted, they are more open to explore additional offerings, fueling growth through expansion. 🔗 Integrating Both for Business Growth: By aligning strong customer outcomes with exceptional experiences, companies cultivate satisfied customers who champion their brand and drive sustainable growth. This synergy transforms customers into advocates, enhancing both retention and expansion. On this CX Day, let’s reaffirm our commitment to delivering outstanding experiences and achieving significant outcomes. Here's to turning every customer interaction into an opportunity for excellence and delivering value! #CXDay #CustomerExperience #CustomerOutcomes #BusinessGrowth

Did someone say National CX Day? 🥳 For the modern business, customer experience (CX) isn’t just a buzzword—it’s a necessity. In fact, companies that excel in CX generate 1.7x more revenue than those that don’t ❗ In honor of #NationalCXDay, we’re breaking down the importance of CX analytics in powering customer satisfaction, and more importantly, powering your business. 🌟 Dive in: https://lnkd.in/d2pHGcXD #cx #customerexperience #contactcenter

There is a striking disconnect in the customer experience (CX) industry between how companies view their performance and the actual customer sentiment. A staggering 87% of companies believe they deliver excellent customer experiences, yet only 11% of customers agree with this idea. This glaring disparity raises some critical questions about the perception of CX quality. So, why is there such a massive gap between these two metrics? One of the main reasons is that the internal metrics companies use to measure success are often internally focused and may not capture the true customer sentiment or the end-to-end customer journey. This gap also suggests that companies may be overlooking customer feedback mechanisms. Companies should actively seek and accurately interpret customer feedback. It’s crucial for businesses to not only gather more insight, but also genuinely listen and respond to customer feedback. As we think over this CX chasm, it’s essential to acknowledge that bridging this gap isn’t merely about tweaking strategies or tools. It’s a fundamental shift in perspective – from a company-centric approach to a customer-centric approach. At CX-Advisory.com, we specialize in helping businesses realize and bridge this gap, and if you are interested in learning more about it, you can click the link below: https://lnkd.in/dgc8FAVN #CX #CXAdvisory #CXStrategy #CXMetrics

You might think that if you have a high-quality offering, you won’t need to focus on customer experience, but you couldn’t be more wrong! The quality of your service is always important for CX, but even if it isn’t all that great, if the public perception of your brand is good, your customer experience will be, too. The subject is a little bit deeper than just the point above, though, so you’ll need to watch the rest of the video to find out more. However, if you think your business is in need of a CX overhaul, then you can see my list of services below to find out how CX-Advisory can help https://lnkd.in/dWKUE3si #CX #CXAdvisory #IndustryInsights #CXInsights

In today's competitive world, a strong Customer Experience (CX) strategy isn't just a nice-to-have; it's a game-changer. Firstly, we understand the pivotal role that CX plays in shaping customer acquisition, value management and retention. We create and deliver a positive, seamless, and consistent experience for customers at every touchpoint of their journey, and lastly, we pride ourselves on going the extra mile to not only meet but exceed our partners' expectations.    So, what sets us apart from the competition? It's our unwavering commitment to innovation and staying at the forefront of CX trends. We continually adapt and evolve to ensure that our partners always receive the best, helping them stand out and build lasting relationships with their customers. #IgnitionCx #OurXMeansBusiness #CustomerExperience Ryan Bayman Mark Mitchell Greg Goosen John Hawthorne Jonathan Ellsworth Marius Remeikis

In the business world, Customer Experience (CX) isn't just a journey, it's 'The Game You Must Win.' Every touchpoint matters as it shapes customer sentiment and loyalty. At Protiviti, we believe that everyone is responsible for building an exceptional CX – from marketing to sales to customer service. Our latest issue of Board Perspectives delves into why CX should be on every board’s radar. A successful CX strategy can lead to improved business performance, lasting customer loyalty, and become your ultimate differentiator in the digital age. Intrigued? Read more in our latest issue: https://lnkd.in/gYHy3t63 #ProtivitiInsights #BoardsPerspectives #CustomerExperience #CX #CustomerJourney https://bit.ly/46oV52E

In the business world, Customer Experience (CX) isn't just a journey, it's 'The Game You Must Win.' Every touchpoint matters as it shapes customer sentiment and loyalty. At Protiviti, we believe that everyone is responsible for building an exceptional CX – from marketing to sales to customer service. Our latest issue of Board Perspectives delves into why CX should be on every board’s radar. A successful CX strategy can lead to improved business performance, lasting customer loyalty, and become your ultimate differentiator in the digital age. Intrigued? Read more in our latest issue: https://lnkd.in/gYHy3t63 #ProtivitiInsights #BoardsPerspectives #CustomerExperience #CX #CustomerJourney https://bit.ly/3YvcnZN

In the business world, Customer Experience (CX) isn't just a journey, it's 'The Game You Must Win.' Every touchpoint matters as it shapes customer sentiment and loyalty. At Protiviti, we believe that everyone is responsible for building an exceptional CX – from marketing to sales to customer service. Our latest issue of Board Perspectives delves into why CX should be on every board’s radar. A successful CX strategy can lead to improved business performance, lasting customer loyalty, and become your ultimate differentiator in the digital age. Intrigued? Read more in our latest issue: https://lnkd.in/gYHy3t63 #ProtivitiInsights #BoardsPerspectives #CustomerExperience #CX #CustomerJourney https://bit.ly/4dxJ6BR

In the business world, Customer Experience (CX) isn't just a journey, it's 'The Game You Must Win.' Every touchpoint matters as it shapes customer sentiment and loyalty. At Protiviti, we believe that everyone is responsible for building an exceptional CX – from marketing to sales to customer service. Our latest issue of Board Perspectives delves into why CX should be on every board’s radar. A successful CX strategy can lead to improved business performance, lasting customer loyalty, and become your ultimate differentiator in the digital age. Intrigued? Read more in our latest issue: https://lnkd.in/gYHy3t63 #ProtivitiInsights #BoardsPerspectives #CustomerExperience #CX #CustomerJourney

In the business world, Customer Experience (CX) isn't just a journey, it's 'The Game You Must Win.' Every touchpoint matters as it shapes customer sentiment and loyalty. At Protiviti, we believe that everyone is responsible for building an exceptional CX – from marketing to sales to customer service. Our latest issue of Board Perspectives delves into why CX should be on every board’s radar. A successful CX strategy can lead to improved business performance, lasting customer loyalty, and become your ultimate differentiator in the digital age. Intrigued? Read more in our latest issue: https://lnkd.in/gYHy3t63 #ProtivitiInsights #BoardsPerspectives #CustomerExperience #CX #CustomerJourney https://bit.ly/46pIzQ6