🏜️ Michele Steenson’s Post

A Hotel Management course is a specialised course that equips individuals with the skills and knowledge required to effectively manage and operate a hotel or any other hospitality establishment. The Hotel Management course encompasses various aspects of hotel management, including front office operations, housekeeping, food and beverage management, sales and marketing, human resources, and financial management. #hotelmanagement #hotelmanegementcourse ##hospitality #hospitalitymanagement #hotel

"Clarifying Hotel Rules My Experience on the First Day of Resumption. A few years ago, I worked as an assistant food and beverage supervisor at a popular hotel. On my first day of resumption, a group of couples arrived at night, having booked six rooms for their wedding party the next day. The group included the bride and groom, bridesmaids, groomsmen, and family members. They had planned a big bachelor's party, but things didn't go as expected. Upon arrival, they showed the receptionist their payment receipt and agreement, but were told they couldn't check in because there were too many people in the group. The hotel policy stated that only two people could stay in a room. The groom and his friends requested to speak to the management or someone who could listen to their concerns, but no one was available due to security reasons. They were told to come back the next day for a refund. The group was frustrated, especially since they had not been informed of the hotel's policy when they made their booking. They offered to pay for extra rooms, but the receptionist explained that there were no available rooms for the next 24 hours and that the room system had been changed that day. The group was left feeling disappointed and frustrated." to the best of my knowledge, they moved to a nearby apartment that night. Hospitality industry needs to understand the impact of customers service satisfactions and understand the security urgency of changing their system without a proper notice . #hoteliers #management #HR #innovative #Hospitality #Hospitalityindustry.

Hotel organisation chart : This chart shows a typical organization for a large hotel, where departments are grouped by function instead of job title. The two main divisions are Rooms Division (guest rooms & housekeeping) and Food & Beverage Division (restaurants, bars, etc.). Line functions involve regular guest contact (e.g., front desk, waiters), while staff functions provide support (e.g., accounting, IT) . This is a general guide, and specific hotels may have slightly different structures. Remember: Focus on the main points: Rooms & food/beverage divisions, line vs. staff functions. Share your experiences #GM #opsmanager #hotelmanager #luxuryhotels #london Aziz S. x Albion Hospitality and recruitment

Hotel management is a dynamic field that requires overseeing daily operations to guarantee top-notch guest experiences and profitability. It encompasses essential areas such as front desk, housekeeping, food services, sales, and maintenance. Key skills like customer service, financial management, and staff coordination are vital in balancing guest satisfaction with business goals. #Hotels #Management #FacilityManagement

Defining Hospitality Skills Hospitality skills encompass a range of behaviours, tools, and knowledge that empower professionals in the service industry to create a positive dynamic between guests and their hosting establishments. These skills involve effective communication, organisation, and a focus on meeting guests' needs. They are vital in roles like front desk, guest services, restaurants, spas, hotels, and other guest-oriented environments.

The hotel industry cannot sell rooms ‘without housekeeping’! 😠😢 Just like the restaurateurs who put up signs on their front door or on the sidewalk to announce that they are looking for staff, the hotelier when selling rooms ‘without housekeeping’ is not shooting himself in one foot, but two! Attention! No one is fooled and especially not the customer! The hotel industry is certainly a profession that lacks manpower. But it cannot do anything despite its need to always renew itself. Could the explanation of the problem be in this word ‘manpower’? The job of chambermaid or valet is still not valued, and it’s the whole profession that suffers from it .

Are you battling with the challenges of managing your hotel business?! 🏨 Listen up and take advantage of this offer!!! It's easier to proffer sustainable solution, when you are familiar with an industry's peculiar and operational challenges. Got you a functional and robust software that facilitates hotel management and administrative tasks. It offers important module functions that include; ~ Front-desk operations ~ Rooming management ~ Housekeeping ~ Food & Beverages and a lot more at your request. Be assured of a user-friendly interface with extensive features that enables you to sort out all hotel transactions and activities. Need a breakdown?! Get the quote via WhatsApp 07014268518 Video: Short demonstration of the features. #Hotel_Business #Hotel_Management_Software #Business_Solutions #At_Your_Service

It is not surprising that many hotel owners tend to have an opinion on all matters and feel a need to influence all decisions made by the hotel management team. My theory is that with the amount of years the owners have on under their belt in their own industries or their successes in their respective businesses, this makes them think they are knowledgeable in all areas. I have seen owners arguing with architects how thick he thinks a hotel room wall should be or giving his opinion on wifi systems to the confused IT expert. I still recall one whose expertise in fine dining (because he has travelled all over the world) ended up with 11 Executive Chefs in 2 years. I am pretty sure there are many more examples out there. Instead, all of us should acknowledge which fields they have no experience in. For example, in any field that requires technical expertise, please consult and if the budget allows it, hire the right experts in such field.

Briefings A short briefing before every shift starts is important to ensure a smooth and efficient work day ik a hotel. Then briefing shoud not take more than 15-20 minutes, remember there is that word brief.....in a briefing. I remember an ass of an assistant manager whose briefings would go as long as 45 minutes before we started our am breakfast shift. We pitied the midnight coffee house guy who had to wait until he finished his speech on his life story before he could punch out. So, what do you normally say in a daily hotel briefing? Staffs will normally be updated on the occupancy for that day, their roles and assignment of tasks, the arrival of any VIP guests (if any) with proper information on how to treat the VIP guests, group bookings, special dietary requirements of certain guests, what items that are not available for that day and also know how to reply to customers when they request them, daily specials and finally sometimes a short training, if needed. It is an art to learn how to keep all the above information short, sweet and interesting in the daily briefing which some will learn to master......

No department and section in any part of hotel is separate or dependent from another parts. Front office is absolutely effective on housekeeping department or restaurant and coffee shop and others as well. receptions and front office have the most crucial job and duty at the first moments of guests arrival. because they are the first person that a guest sees so front office and receptions are the first representer of the hotel and all it's principles valuables and attitude. #hotel #mangment #tool #money #hospitality