Michelle Baker’s Post

The countdown is on... We’re just 3 DAYS AWAY from our '5 Steps to Improve Tenant Satisfaction' webinar on October 10th at 12pm (BST). 🏠 Darren Wake will be guiding us through practical steps to help social housing providers improve tenant satisfaction. Whether you’re looking to improve how you gather feedback or make your services more responsive, this session will be packed with actionable advice. Don't miss out: https://lnkd.in/euqnkMvE #TenantSatisfaction #SocialHousing #CustomerCare #CXInsights

When we talk about 'how to reach' tenants, what do we mean? Are they really hard to reach, or are we not trying hard enough? Lots of thought-provoking questions to get us thinking about how we can do things differently, sparked by expert housing consultant, Claire Blacka from Tentacles Consultancy. Top tip for engaging with people who are seldom heard: Start with Tenants, Colleagues and Culture. #DWGLive2024 #customerjourney #bestpractice #tenantengagement

Did you know? Moving Communities is completely free for local authorities and, where relevant, their service delivery providers, to sign up. We currently have 1,350 sites across England, and try to measure performance across the following KPI's: 1. Participation 2. Throughput 3. Social Value 4. Finance 5. Customer Experience 6. Service Delivery To learn how more about Moving Communities service, get in contact at movingcommunities@4global.com #LeisureIndustry #FitnessIndustry #LeisureCentres #MovingCommunities Andrew Pearson Mike Hill Caroline Constantine David Monkhouse FCIMSPA Tara Dillon FCIMSPA (Ch) Emma Bernstein Utku Toprakseven Sally Cheeseman Jack Shakespeare

Here's what our client has to say!  Want to enhance resident engagement and streamline announcements effortlessly? Call now: + 971 52 595 3091  Email: info@communitycentral.ae #communitymanagers #propertymanagers #communitymanagement  #propertymanagement #digitalnoticeboard #eBoard #clientreview  #feedback

When it comes to linen services, there's no place like home. At New System, we proudly serve businesses across Oregon, Washington, and Idaho, offering a level of service and understanding that the national giants just can't match. 🌲 Why Local Matters: National companies might have a broad reach, but they often miss the nuances that make Pacific Northwest businesses unique. We know our region's culture, climate, and operational needs, and are able to achieve higher customer satisfaction due to our ability to provide personalized service, and respond quickly to customer needs. 🌐 Community Connection: Unlike national competitors, we’re not just a service provider—we’re part of the community, and have been since 1917. We support local businesses, employ local talent, and invest in the regional economy. Choosing New System means choosing a partner who’s as committed to the Pacific Northwest as you are. 👕 Sustainable Practices: Being local also means we’re committed to protecting our beautiful region. Our sustainable practices reflect our dedication to preserving the environment, ensuring that our operations have minimal impact on the planet we all cherish. Ready to experience the New System difference? Contact us today to see how we can serve your business better. 800-958-6920/ newsystem.com #PacificNorthwest #LocalBusiness #CommercialLaundry #LinenRental #SustainableServices #CommunityFirst

With new consumer regulation coming into force for the social housing sector this year, don't miss this important and timely conference to explore what this means for housing associations and residents. Hurry - early bird rate ends on 2 February! #NHFResidentEngagement

Welcome to Week 8 (final week) of our Series: “Your Road Map to Managing Assisted Living Facilities (ALFs)” Our topic for the last week is “Managing Costs While Providing Quality Care” Hear a few tips to help you keep your costs low while providing quality care for your residents. www.dgincorporated.com #seniorlivingconsultant #statecompliance #alfsupport #senioradvocate

One really bad customer experience can quickly undo 40 years of goodwill. I’ve had a mobile phone with Vodafone since 1985, the year mobiles became available in the UK (and were the size of a small carry-on bag). Their first UK office was next to where I worked, and since then, I’ve been with Vodafone - either through my IT Comms work or as a personal customer. I’ve recommended Vodafone to friends, family, and neighbours as a reliable, cost-effective provider based on my long-term experience. Sadly, all that goodwill has now been wiped away. I retired (early) nearly 10 years ago and have spent the last 6 years volunteering as chair of a community group that has successfully saved and reopened our local village pub, The Plough Inn, Longparish. It’s a not-for-profit, cooperative pub that’s been open for three years, serving locals and visitors alike. Seems we're quite good at it too - we’ve earned awards and rave reviews - if you’re ever passing along the A303, check us out (www.ploughinn.org). One recent review called it “a beautiful country pub, conveniently located between Windsor Castle and Stonehenge.” Naturally, when we needed a broadband provider, I turned to Vodafone, and again when we added employee mobile phones. But last week, I ran into an issue after over 3 years as a happy business customer. I placed an online order for a new mobile contract, which was acknowledged but then vanished. After many hours on the phone and online, I learned our “business account” has become corrupted to appear as “part consumer.” This means we can’t deal with the business team, as they think we’re consumers, and the consumer team is blocked from helping because we’re a business. After my wasting over five hours trying to resolve this, Vodafone’s only suggestion is for me to create an entirely new business account, with all the time and effort that entails, and then try to transfer assets across from the broken account. At no point has anyone at Vodafone taken ownership of the issue, even though it’s clearly of their making. The Plough Inn is a small village pub, never going to be a big customer for Vodafone, but we have over 300 shareholders in our community business, which runs purely for community benefit. In the current climate, hospitality is a tough sector to be in with two pubs closing every day across the UK. We have far more pressing issues than dealing with mobile SIM contracts. If our pub treated customers like this, they’d simply find somewhere else to eat and drink. Vodafone, you’ve successfully lost all my goodwill and support after nearly 40 years as a loyal customer. I’ll now be looking at other providers for mobile and broadband services.

The Assisted Living Blueprint Gain in-depth and hands-on knowledge on how to successfully get licensed, start and operate an assisted living facility an leave behind the feeling of overwhelm and confusion. https://lnkd.in/epEnG8Va

Dive into the world of senior living call centers. 📲 Discover what a typical conversation entails. #SeniorLiving #CallCenter #LeadManagement