The Mick George Group’s Post

🌟 Sifted nominated folk as one of the 4 rising stars in Europe in the Sales & Customer Service space. Appreciate the recognition! We're committed to making the star shine even brighter ✨ Link to the article in first comment

What do you do when the changing landscape of your industry presents challenges for your business? Bozard Ford, a Florida-based auto dealership, has a team spanning generations and career stages. This was a significant obstacle in achieving their goal: forging a unified workforce focused on superior customer satisfaction. They needed solutions for sustainable strategies to foster enduring excellence. Enter Ice Cold Leader. 🧊 After a two-day seminar and the implementation of Ice Cold Leader's developmental program, these are the results Bozard Ford saw. 👇 Read the full case study ⬇️

Celebrate major achievements — but don’t forget the small wins! Its often easier in a fast paced sales environment to recognise some team members more than others, based on achievement. This might be because what they produce is more visible than others.  It’s great to celebrate these big wins! Exceeding expectations on sales revenue and growth, equally important is to not forget about celebrating those smaller or less obvious successes, too.  Every sale counts, every customer counts, all achievements count. Recognising each member of my team for their contributions to the business and making a point to highlight achievements that might otherwise fly under the radar encourages continued strong performance.  Excited to share an exceptional 5* Trustpilot review in recognition of great customer service from a very valued member of the Team. #newbusinesssales #victorianplumbing #excellentcustomerservice #recognitions

As many of you know, I’m passionate about unlocking AI's potential in the world of physical operations, which account for 40% of global GDP. A company I’ve admired for a long time is Samsara, a leader in bringing AI and software to the world of physical operations. Samsara increases driver safety, lowers fuel costs, and delivers operational visibility, helping the world's largest organizations improve complex operations. If you’re unfamiliar with Samsara, it is making a massive real-world impact. The company prevents 200,000 accidents and reduces three billion pounds of CO2 emissions annually, making operations safer and more sustainable for businesses worldwide. I believe that we need more companies like Samsara to build mission-critical AI platforms for the physical world. Samsara is a true inspiration to me and the work that I’m doing. #AI #SupplyChain

"I'm thrilled to share that I've been named Eastern Region Branch Manager of the Year! This achievement is a result of my team's tireless efforts and our collective commitment to delivering exceptional results. Some highlights of our accomplishments include [briefly mention specific achievements, such as revenue growth, customer satisfaction or innovation]. I'm proud to be part of an organization that values excellence and innovation. #LeadershipAwards #BranchManager #RegionalWinner"

Investing in our industry knowledge judging at the Türkiye Customer Experience Awards! ⭐ Judging categories: Best Digital Transformation - FINANCE Best Product or Service - Over 5000 Employees #retainedsearch #seniorleadership #marketing #operations #digital #customerexperience

Here’s a sneak peek into one of our Retail Excellence workshops with the nationwide BMW Team of Char. Pilakoutas Group! This interactive session focused on team projects, dynamic activities, and transforming traditional sales techniques into consultative approaches for exceptional customer excellence. It’s just the beginning, as this is part of a larger initiative to elevate skills and service across the organization. Stay tuned for more as we continue this journey with their incredible teams across Cyprus

Today is a day to reflect on Q2 results for many of us in automotive retail. A brief summary of my reflections: Q2 is always tough and seldom as good as we expect following a bumper month in March. We can be proud of what we have achieved and learn from any challenges/opportunities missed (quickly!). If colleague satisfaction is good, and client satisfaction is as well then you have a good business and the results will come good (medium/long term strategy beats short term!) hold your nerve and keep these as top priorities. Q3 has a plate change month, which means a strong aftersales opportunity, New car stimulus and the associated part exchanges. However, none of the above are a given, so how are we going to maximise all of the above!? Finally, remember, stay positive ! Q3 is here we go again.

📝 New blog! 📝 The Secret Shopper Program is back for summer, so you have until June 17 to register your business and assess your team’s performance. Read more about the program – and why you should register (prizes, shout outs, and the chance to be named as a finalist in our Whistler Excellence Awards) – in our latest blog. ➡️ https://lnkd.in/diJUZxTS

🌍 Have you created a process, framework, or strategy for Customer Success that has positively impacted your company's growth? It's time to share it with the world! 🎨 As a former recipient of this award, I am excited to join the judging panel for the 2025 Creative CS Leaders Award by EverAfter! 🎯 Nominations are open—submit yours so we can celebrate your creativity and impact in Customer Success! ⬇️ Link to apply #CreativeCSAwards #customersuccess