Milliman’s Post

🔧 Welcome to the AI Stone Age: Where Chatbots Become Workplace Game Changers 🔧 In 2024, we're witnessing a pivotal shift in generative AI, transforming white-collar tasks with something almost magical. Companies like Anthropic are leading the charge, empowering chatbots like Claude to perform complex operations by using software tools beyond simple chat interfaces. This evolution in capability allows AI to execute tasks like managing databases, calculating data, and seamlessly integrating with other software, paving the way for a new era in business efficiency. Imagine a chatbot that not only drafts emails but also accesses reports, updates databases, and resolves customer queries by integrating directly with business systems. This mirrors the early human use of tools, which significantly advanced our evolutionary progress. 🔍 Why This Matters 🔍 Businesses are cautiously weaving AI into specific operational niches to boost efficiency without disrupting established processes. The strategy is to leverage AI’s potential to streamline repetitive and time-consuming tasks without causing upheaval. 💡 The Future of AI in the Workplace 💡 As these AI agents evolve, they're expected to revolutionize customer engagement, automate mundane tasks, and innovate business models. The potential is vast, from healthcare, enhancing patient management and care, to retail, where AI can optimize inventory and personalize shopping experiences. 🤖 Interested in how AI could transform your industry or eager to integrate AI into your business operations? Let’s chat! DM me for deeper insights! 🤖 Full Article: https://lnkd.in/dhExXTi4 #AI #BusinessTransformation #Innovation #Chatbots #FutureOfWork

Every small business can reap the benefits of artificial intelligence - tapping into AI can help you and your business grow by unlocking efficiencies & productivity into everyday activities. Check out this article on '5 easy ways AI can help grow your small business' by CBA 💡

Interesting to consider AI systems are already in action and might be unlocking multiple benefits for businesses without a conscious decision. What deliberate steps can be made to deploy an AI tool in your own day to day. "Use AI to learn about AI"

Businesses can unlock multiple benefits from AI when they understand how to approach it. The real question is where to start. Even though AI systems are already in action, it can be daunting to take the first deliberate steps to deploy an AI tool in your own business. However, those who are leaving AI untapped risk being left behind. We tapped human experts in AI to explain what that means for small business owners. Click below to learn more 💡 https://lnkd.in/gTnYKjuz

"The barrier to entry is thinking that you have to understand AI to be able to use it and that's not true." 5 easy ways AI can help small businesses: 1. Put ChatGPT to work 2. Build your own AI teams 3. Get tools to do the work 4. Generate instant meeting notes 5. Supercharge your social media Read more below👇 #commbank #smallbusiness #artificalintelligence

Via Semrush: 15 Must-Watch AI Trends to Empower Your Business in 2024

Generative AI holds immense potential for transforming knowledge work, but it's still early days, and significant changes in productivity are just beginning to emerge. Current chatbot applications are limited to drafting emails and summarizing papers, with no major AI-driven overhaul in offices yet. However, progress is evident with the development of "AI agents" capable of operating other software and services. Anthropic a competitor to OpenAI has introduced Claude, a chatbot that uses external tools like calculators and databases, enhancing workplace utility. Companies like Study Fetch are already leveraging Claude for specialized tasks, while Google DeepMind is developing prototype AI agents for specific roles, such as handling online shopping returns. The cautious deployment of AI agents stems from the complexity of ensuring task accuracy. Restricting their use to specific roles helps manage risks. The robotic process automation (RPA) market, which automates office tasks, could see significant growth with AI advancements, potentially doubling its value by 2027. #ai

🤖 AI at Work: Revolutionizing Roles, Not Replacing Them? 🤖 As artificial intelligence (AI) increasingly infiltrates the professional realm, its implications are profound, which initially seem promising. Contrary to the early fears of AI's potential for eliminating jobs, recent insights from the Wall Street Journal (dated May 8, 2024) highlight how AI tools like OpenAI's ChatGPT and Google's Gemini are reshaping jobs across various sectors without significantly reducing employment rates. Here's a brief exploration of how AI is transforming roles within professions such as medicine, law, marketing, real estate, and accessibility technology. ▪ In healthcare, AI is liberating doctors like Amy Wheeler from the exhaustive documentation processes, enhancing the ability to transition from majority of daily time being allocated to documentation to providing more focused care. ▪ For lawyers like Isaac Sommers, AI serves as a powerful assistant, speeding up legal research, along with enriching the quality of case preparation. ▪ Marketers, represented by Dan Bettinger, are using AI to refine their creative processes which then lead to operational efficiency. ▪ In real estate, professionals like Alex Brown are harnessing AI to streamline complex presentations, making them more digestible for large clients. ▪ For individuals with disabilities, as exemplified by Raul Trevino, AI tools are providing indispensable aid. Raul, a cloud engineer who leverages AI to overcome challenges posed by visual impairments. These examples underscore AI's role not just as a tool for task execution but as a catalyst for innovative work methods with reports of improved job satisfaction. When coupled with lean management techniques such as Hoshin Kanri, Gemba, and Heijunka, AI can significantly enhance operational efficiency supporting a positive workplace atmosphere. Hoshin Kanri's strategic alignment, Gemba's emphasis on real-time problem solving, and Heijunka's workload leveling all complement AI's capabilities, forming a holistic approach to process improvement. This integration suggests a bright future where AI, when augmented with human ingenuity coalesce to foster a more efficient, in addition to potential for satisfying work environment. The key takeaway is clear: AI, when effectively integrated with established lean practices, isn't just a tool for today—it's a foundational element for the future of work. What do you think? #ArtificialIntelligence #LeanManagement #FutureOfWork #ProcessImprovement

🚀 𝐄𝐦𝐛𝐫𝐚𝐜𝐞 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐖𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 At Intellias, we believe in the power of innovation to transform the way we work. Our 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 are redefining productivity by integrating AI into everyday tasks. Imagine having a virtual co-worker who’s always on top of things, helping you achieve more with less effort. 🔥 𝐖𝐡𝐲 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭? 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: AI streamlines workflows, giving you more time to focus on what truly matters. 𝐒𝐦𝐚𝐫𝐭 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬: With AI-driven insights, making informed decisions has never been easier. 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐈𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧𝐬: AI understands your needs, delivering tailored solutions at the right moment. 👉 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐠𝐞𝐭 𝐚𝐡𝐞𝐚𝐝? Dive into the full story on how Intellias is leveraging AI to drive success in the workplace. Read more here: 🌐 https://lnkd.in/eqqeyKgA #Innovation #AI #IntelliVoice

Many have speculated about what will happen when companies unleash generative #AI in their workforces. Now, Professor Erik Brynjolfsson has some hard data to bring to the discussion. Brynjolfsson is one of the first researchers to test what happens when companies use AI at scale in a real workplace. In a study of nearly 5,200 customer support agents, he found that generative AI tools helped them perform their jobs better and boosted customer satisfaction. Brynjolfsson observed a Fortune 500 software firm that introduced a virtual assistant tool to aid chat support agents. Compared to a control group, agents with AI help were able to resolve 14% more support issues per hour. These workers ended conversations faster, handled more chats per hour, and resolved problems more successfully. As agent efficiency went up, so did customer satisfaction. “People like it when you solve their problems, and the system seems to be doing a better job of that,” Brynjolfsson says. Additionally, AI-assisted agents were less likely to quit. “I would guess that it’s more enjoyable to be in a job where the customers like you and you can solve customer problems faster,” he says. #businessandsociety #tech https://lnkd.in/gRP5yPT6